BMS Patient Services Specialist PT

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    "requisitionDescription": "<div><div><p id=\"isPasted\"><strong>Job Summary:</strong></p><p>The <strong>Patient Services Specialist</strong> is responsible for the smooth running of the office. &nbsp;They are the touchstone between patients, clinical staff, and physicians/providers. &nbsp; This role maintains the front office area and represents the practice with professionalism.</p><p><strong>&nbsp;</strong></p><p><strong>Duties &amp; Responsibilities:</strong></p><p>&nbsp;</p><ul><li>Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.</li><li>Welcomes patient and visitors in person or on the telephone and takes detailed messages as need.</li><li>Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records.</li><li>Assists patients in filling out insurance forms and other patient records.</li><li>Optimizes patients&rsquo; satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone.</li><li>Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients&rsquo; arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.</li><li>Minimizes Patients&rsquo; stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area.</li><li>Helps patients in distress by responding to emergencies and solving problems.</li><li>Collects, sorts, distributes, or prepares mail, messages, and faxes.</li><li>Maintains patient accounting by obtaining, recording, and updating personal and financial information.</li><li>Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims.</li><li>Following an appointment, schedules appointments, lab tests, and/or medical tests as needed.</li><li>Obtains prior authorization as required by health insurers related to medication, supplies, medical equipment, etc.</li><li>Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders.</li><li>Protects patients&rsquo; rights by maintaining confidentiality of medical, personal, and financial information.</li><li>Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations.</li><li>Contributes to the team effort by accomplishing related duties as needed and assigned.</li></ul><p>&nbsp;</p><p><strong>Required Skills/Abilities:&nbsp;</strong></p><ul><li>Active listening and communication skills</li><li>Patient focus</li><li>Courtesy and Customer service</li><li>Multi-tasking</li><li>Flexibility</li><li>Time management</li><li>Organization</li><li>Attention to detail.</li><li>Computer skills and data entry experience</li><li>Professionalism</li><li>Problem solving</li><li>Actie listening</li><li>Interpersonal relationship building</li><li>Teamwork</li></ul><p>&nbsp;</p><p><strong>Education and Experience:</strong></p><p>High School Diploma or GED required.</p><p>Associate degree in business administration or similar concentration a plus.</p><p>1-2 years Medical Office experience desired.</p><p><em>&nbsp;</em></p><p><strong>Effective Date: 7/19/2024</strong></p><p><strong>Revision Date(s): Click or tap to enter a date.</strong></p></div></div>\n",
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