Front Desk Supervisor

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    "description_html": "<p>Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality, a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.</p><p>We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team, ensuring smooth operations, and delivering outstanding guest service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise and support front desk team members during assigned shifts&nbsp;</li><li>Ensure efficient check-in and check-out processes&nbsp;</li><li>Provide exceptional guest service and resolve guest concerns promptly&nbsp;</li><li>Assist with training, coaching, and onboarding new team members&nbsp;</li><li>Monitor reservations, room assignments, and guest requests&nbsp;</li><li>Ensure compliance with hotel policies and Hilton Hotels &amp; Resorts brand standards&nbsp;</li><li>Coordinate with housekeeping and maintenance for room readiness&nbsp;</li><li>Assist management with reporting and daily operations&nbsp;</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous front desk or hospitality experience required; supervisory experience preferred&nbsp;</li><li>Strong leadership, communication, and problem-solving skills&nbsp;</li><li>Excellent customer service abilities&nbsp;</li><li>Experience with hotel PMS systems preferred&nbsp;</li><li>Ability to work flexible hours, including evenings, weekends, and holidays&nbsp;</li></ul><p><strong>Benefits:</strong></p><ul><li>Competitive pay (based on experience)&nbsp;</li><li>Health, dental, and vision insurance&nbsp;</li><li>Paid time off&nbsp;</li><li>Employee discounts at Hilton properties&nbsp;</li><li>Opportunities for career advancement</li></ul><p><br></p><p>EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;&nbsp;&nbsp;&nbsp;</p>",
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