Fulfilment Assistant

{
  "content_hash": "69a5aced011f7aed2244f4fcb17e7378227772cd277bd22533a4927bbcf2fdfd",
  "source_hash": "84d4f28f5f305a6d2c488b75eec33aee957aed0c9b71f84fdda6c592a22b5501",
  "last_changed_at": "2026-05-30T06:10:49.971Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Kigali, 23RW+Q8R, Rwanda",
    "city": "Kigali",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:57:16.050Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Kigali, 23RW+Q8R, Rwanda",
      "city": "Kigali",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "92",
    "isRemote": null,
    "location": {
      "city": "Kigali",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18590",
    "locationType": "0",
    "jobOpeningName": "Fulfilment Assistant",
    "departmentLabel": "Supply Chain",
    "employmentStatusLabel": "Employee _Permanent_Probation"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Kigali",
      "state": null,
      "postalCode": "23RW+Q8R",
      "addressCountry": "Rwanda"
    },
    "datePosted": "2024-09-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">Role Title: Fulfilment Assistant</span></span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">About Kasha</span></span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\">Kasha will disrupt the way that people in emerging markets get the health products they need by turning global health supply chains upside down. We are on our way to becoming Africa’s leading platform for last-mile access to health products and services used by enterprises, consumers, resellers, and health facilities. Kasha focuses on the lower-income mass market population, selling health and household goods and delivering those products to the last mile through our Kasha Agents and logistics networks. Customers can order using an omnichannel mobile platform that is built to be highly accessible around the country, reaching even typically offline customers via our digital channels. Kasha also works with manufacturers and global health organizations, operating as a service channel for visibility on distribution, performance data, consumer insights, and last-mile access. Kasha was founded in July 2016 in Rwanda, is headquartered in Nairobi Kenya, and operates in East, South, Central, and soon West Africa. You can learn more about us at </span><a rel=\"noopener noreferrer\" href=\"https://www.kasha.co/\">Kasha Global Inc.</a></span></p>\n<p> </p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">Job Purpose:</span></span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif;\">To process customer orders from receipt to delivery. Pack, scan, invoice, and ship orders to ensure timely and accurate fulfillment. Maintain stock accuracy, ensure seamless order dispatch, and deliver excellent customer service by addressing any issues related to order processing and logistics.</span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"font-weight: bold;\">N.B</span>.<em> All applications must be received on or before <span style=\"font-weight: bold;\">5:00 PM CAT on September 17th 2024</span>. </em>An assessment test may be part of the selection process.</span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">Role Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Process customer orders by packaging, scanning, invoicing, and shipping, ensuring timely and accurate deliveries while maintaining organized customer records.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Assist in updating daily sales and fulfillment records, ensuring accurate data input into systems such as Dynamics.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Conduct regular stock checks to ensure physical inventory matches digital records, maintaining 0% variance, and participate in weekly and monthly audits.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Facilitate daily dispatches to customer locations, ensuring on-time deliveries and resolving any issues during dispatch with logistics partners.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Collect proof of payments from riders and drivers, promptly record them in Business Central, and work with the finance team for timely reconciliation.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Track and escalate technical issues related to order fulfillment for timely resolution.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Assist walk-in customers and refer them to the Kasha call center while supporting the customer service team with fulfillment-related inquiries.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Provide logistical support to drivers and riders, resolving any dispatch issues with a quick turnaround.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Ensure all customer delivery files are updated and organized, maintaining accurate fulfillment documentation for future reference.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Contribute to process improvement by identifying inefficiencies in order processing and logistics, proposing solutions to enhance efficiency.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-size: 14px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">Role Requirements:</span></span></p>\n<ul>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Diploma or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.</span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Minimum of 2-3 years of experience in logistics, order fulfillment, warehouse management, or a related area.</span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Experience in working with inventory management systems, ERP (preferably Dynamics or Business Central), and other reporting tools.</span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Proficiency in using logistics and fulfillment software (e.g., Dynamics, ERP systems, and Microsoft Office Suite, especially Excel).</span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Strong understanding of inventory control procedures and stock management techniques.</span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Excellent verbal and written communication skills, with the ability to effectively communicate with customers, drivers, and internal teams.</span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span>Strong problem-solving skills, with a customer-oriented mindset.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">Experience Our Kasha Life Benefits:</span></span></p>\n<ul>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Location: Kigali, Rwanda</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Flexible working hours and birthdays off.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">18 days holiday plus all bank holidays.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Subsidized office lunch and medical cover for your and you dependents.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"color: #222222;\">Socials that keep you in touch with everyone in the company.</span><span style=\"color: #222222;\"></span></span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-size: 14px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"color: red;\">What You’ll Find When Working at Kasha:</span></span></p>\n<ul>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"font-weight: bold;\"><span style=\"color: #222222;\">Personal &amp; Professional Development: </span></span><span style=\"color: #222222;\">Through strong ownership from the first day, you will experience a steep learning curve, grow on a professional level, and take the next steps to be an Expert.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"font-weight: bold;\"><span style=\"color: #222222;\">Impact:</span></span><span style=\"color: #222222;\"> We are leading the digital transformation of innovative e-commerce in East Africa for women's health, personal care, and beauty products built for urban and rural areas.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"font-weight: bold;\"><span style=\"color: #222222;\">Team:</span></span><span style=\"color: #222222;\"> Join a team of over 15 nationalities and different backgrounds from Tech, Logistics, Business, and more. What matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.</span></span></li>\n<li><span style=\"font-size: 14px; font-family: Lato, sans-serif;\"><span style=\"color: #222222;\"> </span><span style=\"font-weight: bold;\"><span style=\"color: #222222;\">Working culture:</span></span><span style=\"color: #222222;\"> Experience a company culture where we work on eye level, decisions are made quickly, and knowledge sharing, as well as mentoring, is on our daily agenda.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-size: 14px; font-family: Lato, sans-serif;\">If you believe you match these values, we look forward to meeting you!</span></p>\n<p><span style=\"color: #222222; font-size: 14px; font-family: Lato, sans-serif;\">At Kasha, we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.</span></p>",
    "compensation": null,
    "departmentId": "18590",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Fulfilment Assistant",
    "departmentLabel": "Supply Chain",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://kashainc.bamboohr.com/careers/92",
    "employmentStatusLabel": "Employee _Permanent_Probation"
  }
}