Customer Success Manager - South America

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    "location": {
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      "state": "Santiago",
      "postalCode": "8320000",
      "addressCountry": "Chile"
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    "datePosted": "2026-05-19",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Aerobotics</span></p>\n<p><span style=\"font-size: 10pt\">Aerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full yield estimation. Our platform delivers accurate, transparent insights across the fruit supply chain.</span></p>\n<p><span style=\"font-size: 10pt\">To date, we've analysed over 340 million trees and 100 million fruit, helping farmers make critical operational and agricultural decisions that maximise yield and efficiency. Our global team of 50+ professionals is headquartered in Cape Town, with commercial offices in the USA, Australia, Portugal, Spain, and South America.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">The Opportunity</span></p>\n<p><span style=\"font-size: 10pt\">As the </span><span style=\"font-size: 10pt; font-weight: bold\">Customer Success Manager for South America</span><span style=\"font-size: 10pt\"> you will play a pivotal role in helping growers, packhouses, and fruit-buying companies unlock the full value of Aerobotics’ TrueFruit technology. You will operate both strategically and operationally - driving structured customer engagements, guiding users through key seasonal workflows, and embedding our tools into their day-to-day decision-making. This is a critical post-sale function that requires a proactive, analytical problem-solver who takes ownership of customer outcomes, retention, and expansion.</span></p>\n<p><span style=\"font-size: 10pt\">You will build trusted relationships across this region's leading fruit producers and marketers, acting as their partner in applying AI-driven insights to improve sizing, grading, forecasting, and overall yield performance. Your work will directly influence their commercial results and operational decisions across the season. If you are passionate about the future of fruit production and excited by the opportunity to drive measurable ROI through world-leading computer vision technology, this role offers a unique chance to shape the success of an entire market.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">We’re looking for someone ideally located in Chile (Santiago or surrounds)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What you’ll do</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Customer Relationship Management:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop and maintain strong relationships with growers and fruit-buying companies in the region.</span></li>\n<li><span style=\"font-size: 10pt\">Act as a key point of contact for customers, ensuring they maximise the value of our technology.</span></li>\n<li><span style=\"font-size: 10pt\">Conduct regular check-ins with customers to review their use of our products and provide strategic guidance.</span></li>\n<li><span style=\"font-size: 10pt\">Identify customers with a Churn Risk and set up a rescue plan with the broader team.</span></li>\n<li><span style=\"font-size: 10pt\">Identify opportunities to expand with existing customers and put together a plan to execute.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure effective external and internal communication with customers and teams across regions</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Client Onboarding:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Working closely with our onboarding team, you will oversee the end-to-end onboarding process for new and existing clients in South America.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that customer accounts are set up and configured correctly.</span></li>\n<li><span style=\"font-size: 10pt\">Use CRM to track onboarding tasks and customer engagement.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Problem Solving &amp; Support:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proactively address any issues or concerns raised by customers, ensuring timely resolution.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with internal teams to resolve customer challenges and improve processes.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor customer health and intervene proactively to prevent churn.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Reporting:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Maintain accurate records of customer interactions and activities.</span></li>\n<li><span style=\"font-size: 10pt\">Generate and analyse reports on key customer success metrics, such as time to value, expansion available and customer satisfaction scores.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What you’ll need</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor's degree or equivalent experience in customer success, business, or a related field.</span></li>\n<li><span style=\"font-size: 10pt\">3+ years of experience in Customer Success, Account Management or Business Development, preferably in the technology or agricultural sectors.</span></li>\n<li><span style=\"font-size: 10pt\">Strong communication and interpersonal skills, with an ability to build and maintain relationships.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent attention to detail and proactive problem-solving skills.</span></li>\n<li><span style=\"font-size: 10pt\">Customer-centric approach to all interactions.</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency with CRM software and customer success tools (e.g., Salesforce).</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work independently and manage multiple priorities in a remote work environment.</span></li>\n<li><span style=\"font-size: 10pt\">Willingness to travel frequently with customers in person.</span></li>\n<li><span style=\"font-size: 10pt\">Fluency in English and Spanish at a professional level</span></li>\n<li><span style=\"font-size: 10pt\">Located in Santiago or surrounding areas</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Application Process</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Submit your CV &amp; a clear motivation for this role &amp; Aerobotics (Please use English)</span></li>\n<li><span style=\"font-size: 10pt\">Preliminary virtual interview with our Head of People</span></li>\n<li><span style=\"font-size: 10pt\">Take-home assessment</span></li>\n<li><span style=\"font-size: 10pt\">Technical Interview with our Head of Customer Success &amp; BDM Latam</span></li>\n<li><span style=\"font-size: 10pt\">Final interview with our Chief Growth Officer</span></li>\n<li><span style=\"font-size: 10pt\">References &amp; background checks</span></li>\n</ul>",
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