Home › Companies › Da815a92 Df4f 4354 B72a 2da0e730f6b9 19000101 000001 › Reservationist (Full-Time)
Reservationist (Full-Time)
Da815a92 Df4f 4354 B72a 2da0e730f6b9 19000101 000001 · Tower, MN, US, Tower, MN · Active · $14–$18 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | Da815a92 Df4f 4354 B72a 2da0e730f6b9 19000101 000001 |
| Title | Reservationist (Full-Time) |
| Normalized title | - |
| Department / team | - |
| Location | Tower, MN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $14–$18 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Da815a92 Df4f 4354 B72a 2da0e730f6b9 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tower. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Da815a92 Df4f 4354 B72a 2da0e730f6b9 19000101 000001 |
| Source | 75490034-a30b-4e29-baad-e1b4305fdca7 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Reservationist
Job Description & Core Responsibilities
Department: Resort Front Desk
Reports To: RFD Supervisor/Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 3
Starting Wage: $14.17 - $17.72
Gaming Class: Compact/Gaming License Required
Application Deadline: June 10th, 2026
Position Summary:
The Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Fortune Bay Resort Casino Guest Service Standards.
Core Duties and Responsibilities:
The Reservationist is responsible for the following duties:
Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working. Maintain a warm and friendly demeanor. Answer guest inquiries about hotel services, facilities, and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard company rate always quoting scenario. Maintain accurate profiles and reports. Provide customers with driving directions to our property and other area attractions. Maintain a strong knowledge of facility-wide events including understanding and promotion the Wild Edge Players Club. Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner; provide callers with information they request regarding property and in-house promotions. Update reservation information. Maintain accurate records of bookings, cancellations, and payments. Work with customers over the phone, in person, or via email while striving to provide excellent customer service. Fulfill reservation requests by determining the rooms available to meet customer desires. Verify customer information and payment options. Assign rooms and respond to customers with confirmation emails or letters. Perform any other duties as assigned.
Competencies:
Meets the company’s guest service standards. Demonstrates teamwork/gets along well with co-workers. Is reliable and dependable. Demonstrates strong communication skills. Follows company and departmental policies and procedures. Demonstrates a positive attitude. Responds well to constructive criticism. Strong Customer Service Skills
Qualifications – Education and Experience:
Minimum Qualifications:
None required.
Preferred Qualifications:
Excellent communication skills. High School diploma or equivalent. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Strong computer skills. Ability to work weekends and holidays.
Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include: [Examples below):
8+ hours per day at standing desk/computer; standing and walking frequently throughout the workday. Bending and light lifting up to 30 pounds occasionally. Using a telephone and entering data at a computer terminal. Ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Full job record
| Job ID | ce69409dcca0519611990c04d09d2ea0fee263f8 |
| Org ID | 86c56ea3-8578-4f92-accb-3ed1f1a7d9b2 |
| Source ID | 75490034-a30b-4e29-baad-e1b4305fdca7 |
| Board ID | 75490034-a30b-4e29-baad-e1b4305fdca7 |
| Provider | adp_workforcenow |
| Provider Job Key | 576925 |
| Title | Reservationist (Full-Time) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Tower, MN, US, Tower, MN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MN |
| City | Tower |
| Salary Raw | 14.17 To 17.72 (USD) Hourly |
| Salary Min | 14.17 |
| Salary Max | 17.72 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=da815a92-df4f-4354-b72a-2da0e730f6b9&ccId=19000101_000001&lang=en_US&type=JS&jobId=576925&jwId=9201833586462_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=da815a92-df4f-4354-b72a-2da0e730f6b9&ccId=19000101_000001&lang=en_US&type=JS&jobId=576925&jwId=9201833586462_1 |
| First Seen At | 2026-06-04 08:08:23Z |
| Last Seen At | 2026-06-06 12:04:02Z |
| Last Checked At | 2026-06-06 12:04:02Z |
| Last Changed At | 2026-06-06 12:04:02Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 22:23:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=da815a92-df4f-4354-b72a-2da0e730f6b9|19000101_000001/date=2026-06-06/2026-06-06T12-04-01-378Z-c8cdd08d9865951d24ebc11a0852f9bba2dd4de54121867e23721ae01d4d9711.json |
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"requisitionDescription": "<div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:35px;font-family:\"Larken Black\";color:#003041;font-weight:bold;' data-pasted=\"true\"><span style='font-family:\"Calibri\",sans-serif;'>Reservationist</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;font-size:27px;font-family:\"Larken Bold\";color:#33C3DF;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;color:#538135;'>Job Description & Core Responsibilities</span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Department: Resort Front Desk</span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Reports To: RFD Supervisor/Manager </span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>FLSA Status: </span><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Non-Exempt</span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Pay Grade: Grade 3</span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Starting Wage: $14.17 - $17.72</span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Gaming Class: Compact/Gaming License Required</span></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Application Deadline: June 10th, 2026</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Position Summary:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:windowtext;font-weight:normal;'>The Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Fortune Bay Resort Casino Guest Service Standards. </span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Core Duties and Responsibilities:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Larken Light\";'><span style='font-family:\"Calibri\",sans-serif;'>The Reservationist is responsible for the following duties: </span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Approach all encounters with guests and employees in a friendly service-oriented manner.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Maintain a warm and friendly demeanor.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Answer guest inquiries about hotel services, facilities, and hours of operation.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Book room reservations while focusing on maximizing room revenue and average rate using standard company rate always quoting scenario.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Maintain accurate profiles and reports.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Provide customers with driving directions to our property and other area attractions.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Maintain a strong knowledge of facility-wide events including understanding and promotion the Wild Edge Players Club.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner; provide callers with information they request regarding property and in-house promotions.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Update reservation information.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Maintain accurate records of bookings, cancellations, and payments.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Work with customers over the phone, in person, or via email while striving to provide excellent customer service.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Fulfill reservation requests by determining the rooms available to meet customer desires.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Verify customer information and payment options.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Assign rooms and respond to customers with confirmation emails or letters.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Perform any other duties as assigned.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Competencies:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Meets the company’s guest service standards.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Demonstrates teamwork/gets along well with co-workers.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Is reliable and dependable.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Demonstrates strong communication skills.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Follows company and departmental policies and procedures.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Demonstrates a positive attitude.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Responds well to constructive criticism.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;color:windowtext;'>Strong Customer Service Skills</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;text-indent:0in;font-size:13px;font-family:\"Larken Light\";color:black;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:21px;font-family:\"Calibri\",sans-serif;'>Qualifications – Education and Experience:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'><br> Minimum Qualifications:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>None required.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'>Preferred Qualifications:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Excellent communication skills.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>High School diploma or equivalent.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Ability to convey information and ideas clearly.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Ability to evaluate and select among alternative courses of action quickly and accurately.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Strong computer skills.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Ability to work weekends and holidays.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Work Environment:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Larken Light\";'><span style='font-family:\"Calibri\",sans-serif;'>The work environment is fast-paced and requires overall good mental and physical health. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Physical Demands:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:115%;font-size:13px;font-family:\"Larken Light\";'><span style='font-family:\"Calibri\",sans-serif;'>Job-specific abilities and requirements include: [Examples below):</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;color:windowtext;'>8+ hours per day at standing desk/computer; standing and walking frequently throughout the workday.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;color:windowtext;'>Bending and light lifting up to 30 pounds occasionally.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;color:windowtext;'>Using a telephone and entering data at a computer terminal.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:13px;'>Ability to tolerate various scents, noises, and bright lights.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:21px;font-family:\"Larken Bold\";color:#003041;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Preference:</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'>It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.</span></p></div></div></div>\n",
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