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IT Support Technician (US)

Avalerehealth · Washington DC · Hybrid · Active · $55,000–$63,000 / year · Lever

Job facts

Field	Value
Company	Avalerehealth
Title	IT Support Technician (US)
Normalized title	-
Department / team	Group Services / IT
Location	Washington DC, DC, United States
Work model	Hybrid / Hybrid
Employment type	Permanent/Full Time
Salary	$55,000–$63,000 / year
Status	active
ATS provider	Lever
Posted / first seen	2026-05-13 / 2026-05-29
Changed / last seen	2026-05-29 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Avalerehealth.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Lever.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Washington DC.	Open
Department jobs	Active postings in Group Services.	Open
Work model jobs	Active Hybrid postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Avalerehealth
Source	759b085f-5e93-4d59-a0c0-d9b61a3a4374
ATS provider	Lever

Description

About Avalere Health United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. About the Role (On-site Washington D.C. and surrounding suburbs) The IT Support Technician role will provide onsite and remote technical support to our employees at Avalere Health. The qualified candidate possesses a strong desire to provide excellent customer service and will demonstrate an eagerness to learn and thrive in an evolving technical landscape. The role is primarily focused on providing technical support, with an emphasis on effectively managing employee expectations throughout the diagnosis, troubleshooting, and resolution of technical issues. The ideal candidate must be adaptable to a dynamic, ever-changing environment and demonstrate a positive, can-do attitude. They must be detail-oriented and a proactive communicator who takes initiative in driving solutions. What we can offer Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges. At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope. We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide. We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health. What we can offer Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges. At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope. We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide. We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health. What we can offer You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health. What You'll Do Daily monitoring of assigned tickets and the incident management ticket queue Ownership of assigned tickets during the incident life cycle providing timely and informed responses to ticket creators Work to defined SLA and KPI metrics for service management Accurate recording of applied time against tickets Procurement, provisioning, and support of IT hardware including printers, and mobile devices Procurement, provisioning, and support of IT software and services Implement file and/or folder permissions changes End-User web filtering and email security support Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner Update and continuously improve knowledge base documentation to ensure accuracy, clarity, and usability. Adhere to asset management processes to ensure accurate recording of company resources from receipt to disposal Adhere to existing defined processes, but with the autonomy to suggest process improvements where identified and approved Escalation of major incidents and problems to the escalation team Support business acquisitions and systems integrations from an IT perspective IT configuration and implementation project support Proactively suggest and deliver process improvements and fixes Document processes and maintain system’s administration and end-user guides IT security and policy governance in line with ISO-27001 adherence Assist in other areas of the IT department as and when required About You 2 years of technical support experience Associates degree or equivalent industry certifications required Strong analytical and problem-solving skills with a methodical approach to troubleshooting. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage multiple priorities and work effectively under pressure. A customer-focused mindset with a commitment to delivering a high standard of service. Ability to work both independently and collaboratively as part of a team.

Full job record

Job ID	ce5ec806f24fd36f6e787d1d397d0b59e67f99d3
Org ID	01a95849-b701-4eb7-a3e7-f5f4096a977e
Source ID	759b085f-5e93-4d59-a0c0-d9b61a3a4374
Board ID	759b085f-5e93-4d59-a0c0-d9b61a3a4374
Provider	lever
Provider Job Key	21e03765-56ec-4a0e-a93b-642ab324e8f1
Title	IT Support Technician (US)
Normalized Title	—
Status	active
Active	yes
Location Text	Washington DC
Department	Group Services
Team	IT
Employment Type	Permanent/full-time
Workplace Type	hybrid
Remote Policy	hybrid
Country	United States
Region	DC
City	Washington DC
Salary Raw	USD 55000-63000 per-year-salary
Salary Min	55,000
Salary Max	63,000
Salary Currency	USD
Salary Period	year
Source URL	https://jobs.lever.co/avalerehealth/21e03765-56ec-4a0e-a93b-642ab324e8f1
Apply URL	https://jobs.lever.co/avalerehealth/21e03765-56ec-4a0e-a93b-642ab324e8f1/apply
First Seen At	2026-05-29 06:59:56Z
Last Seen At	2026-06-06 07:56:04Z
Last Checked At	2026-06-06 07:56:04Z
Last Changed At	2026-05-29 06:59:56Z
Inactive At	—
Source Posted At	2026-05-13 14:31:02Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=avalerehealth/date=2026-06-06/2026-06-06T07-56-03-828Z-c9d253a73f92be585587c8ac6b92e7c2b69e3c292ef942e5add1e986d10c85dc.json

Event Fields

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  "active_status": "active"
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Parsed Structured

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}

Extensions

{}

Native Structured

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  "createdAt": 1778682662192,
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