Service Technician / Customer Support (Medical Imaging)

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    "title": "Service Technician / Customer Support (Medical Imaging)",
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    "datePosted": "2026-05-22T04:00:00.000Z",
    "description": "<h2>Position Overview</h2>\n<p>As the Service Technician you will perform moderate level mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches etc. You will perform service activities to include configuration, evaluation, testing, troubleshooting, and repair of ultrasound equipment and accessories. As a Service Technician you will also work cross-functionally with engineering teams to provide support for failure analysis initiatives and maintain excellent working relationships with our customer service representatives.</p>\n<h2>Company Overview</h2>\n<p>At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives—from premature babies in NICUs to trauma patients in emergency rooms.</p> \n<p>We’re looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you’ll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let’s make a difference together.</p> \n<p>Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown—all part of the vibrant Seattle metro area.</p> \n<p>Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers</p>\n<h2>Job Description</h2>\n<p><strong>Essential Job Functions:</strong></p>\n<ul>\n <li>Test, troubleshoot, and repair electronic/mechanical devices</li>\n <li>Performs break-fix preventative maintenance by observing devices in operation to locate root cause of problem, dismantling devices to gain access for the removal and repair or replacement of defective parts.</li>\n <li>Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.</li>\n <li>Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.</li>\n <li>Perform rework and repair with strict adherence to internal policies and regulatory requirements</li>\n <li>Install and configure component software</li>\n <li>Perform final functional testing to ensure product quality and reliability meet the highest standards</li>\n <li>Perform inventory transactions and ensure inventory accuracy</li>\n <li>Assembly creation and repair</li>\n <li>Create Non-Conformance Reports and follow Return to Vendor processes</li>\n <li>Responsible and accountable for carrying out the requirements of the company's quality system</li>\n <li>Cross train in operational processes to sustain departmental objectives</li>\n <li>Ensures a safe, clean and organized work environment and complies with 5S and housekeeping practices (5S)</li>\n <li>Equipment Calibration responsibilities</li>\n</ul>\n<p><strong>Knowledge and Experience:</strong></p>\n<ul>\n <li>Preferred Associate Degree in a technical field of study</li>\n <li>Must have a minimum of 1 year experience within a repair environment; preferably in the repair and preventative maintenance of electrical or electro/mechanical devices</li>\n <li>Experience in the medical device industry is a plus</li>\n <li>Proficient, solid understanding of fault isolation techniques for digital and analog circuitry</li>\n <li>Oracle or similar business system experience and skill are desired</li>\n <li>Good communication skills and familiarity MS Office suites</li>\n</ul>\n<p><strong>Skills and Abilities:</strong></p>\n<ul>\n <li>Ability to lift 25lbs with or without accommodations</li>\n <li>Must have good analytical and problem-solving skills</li>\n <li>Must be flexible and able to work in a team environment</li>\n <li>Strong PC skills required </li>\n</ul>\n<p><strong>Salary and Benefits:</strong></p>\n<ul>\n <li>Starting wage of $28.00/hr. + $0.50 raise after 6 months of service</li>\n <li>Insurance: </li>\n <ul>\n  <li>Medical, Dental & Vision</li>\n  <li>Life & Company paid Disability</li>\n </ul>\n <li>Retirement Plan (401k): </li>\n <ul>\n  <li>4% automatic Company contribution</li>\n  <li>Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary</li>\n </ul>\n <li>Paid Time Off: </li>\n <ul>\n  <li>You can accrue up to 120 hours of PTO in your first year of employment</li>\n  <li>PTO increases based on years of service</li>\n </ul>\n <li>Employee Choice Holidays:</li>\n <ul>\n  <li>32 hours additional paid time off, based on date of hire in the calendar year</li>\n </ul>\n <li>Paid Holidays:</li>\n <ul>\n  <li>Eight (8) paid holidays per year</li>\n </ul>\n</ul>\n<p>FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program.  Visit us today to learn more about our exciting technologies and how you can make a difference.  To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.</p>\n<p> </p>\n<p>To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.</p>\n<p>#CB</p>\n<p>#LI-MW</p>\n<h2>EEO Information</h2>\n<p>Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.</p>\n<h2>ADA Information</h2>\n<p>If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected] or (425) 951-1200).</p>",
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