Marketing and Customer Experience Coordinator

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/4254389/Buffalo-Mountain-Co-Op/Marketing-and-Customer-Experience-Coordinator",
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    "description_html": "<p><strong>Summary</strong></p><p>The Marketing and Customer Experience Coordinator promotes the co-op, both in-store and online, as a healthy, economical, vibrant community hub. They deliver high-impact in-store and online campaigns that drive value and connect shoppers more deeply to their food and community. The Marketing and Customer Experience Coordinator is detail-oriented, creative, and self-motivated. They possess the ability to communicate with all aspects of the co-op community - all departments and staff within the co-op, the board, member-owners, and non-members.</p><p><br></p><p><strong>Responsibilities</strong></p><p><strong>Design, Production, and Content Creation</strong></p><ul><li>Creating cohesive marketing materials for the in-store experience, including flyers, signs, and brochures throughout the store.</li><li>Executing campaigns for social media and our website</li><li>Photographing products, displays, vendors, staff, and store interiors to support campaigns</li><li>Create branded goods</li></ul><p><strong>Community Engagement and Customer Experience</strong></p><ul><li>Maintain and monitor channels of communication with members and shoppers, including surveys, online reviews, social media interactions, and email, and ensure responses from appropriate staff</li><li>Maintain and promote connections with the community through sponsorships and participation in community organizations and events that support the brand and organization’s objectives</li><li>Administer round-up and donations within the desired parameters</li><li>Send bi-weekly newsletters sharing pertinent information from the co-op</li><li>Work with the Front End to achieve membership growth objectives with ongoing membership promotions and membership drives</li><li>Coordinate all communications to member-owners, including mailings, member benefits, Board Elections, and annual meeting.</li><li>Assist with facilitation of product demonstrations in the store.</li></ul>",
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      "description": "<p>Description</p><p><strong>Summary</strong></p><p>The Marketing and Customer Experience Coordinator promotes the co-op, both in-store and online, as a healthy, economical, vibrant community hub. They deliver high-impact in-store and online campaigns that drive value and connect shoppers more deeply to their food and community. The Marketing and Customer Experience Coordinator is detail-oriented, creative, and self-motivated. They possess the ability to communicate with all aspects of the co-op community - all departments and staff within the co-op, the board, member-owners, and non-members.</p><p><br/></p><p><strong>Responsibilities</strong></p><p><strong>Design, Production, and Content Creation</strong></p><ul><li>Creating cohesive marketing materials for the in-store experience, including flyers, signs, and brochures throughout the store.</li><li>Executing campaigns for social media and our website</li><li>Photographing products, displays, vendors, staff, and store interiors to support campaigns</li><li>Create branded goods</li></ul><p><strong>Community Engagement and Customer Experience</strong></p><ul><li>Maintain and monitor channels of communication with members and shoppers, including surveys, online reviews, social media interactions, and email, and ensure responses from appropriate staff</li><li>Maintain and promote connections with the community through sponsorships and participation in community organizations and events that support the brand and organization’s objectives</li><li>Administer round-up and donations within the desired parameters</li><li>Send bi-weekly newsletters sharing pertinent information from the co-op</li><li>Work with the Front End to achieve membership growth objectives with ongoing membership promotions and membership drives</li><li>Coordinate all communications to member-owners, including mailings, member benefits, Board Elections, and annual meeting.</li><li>Assist with facilitation of product demonstrations in the store.</li></ul><p>Requirements</p><ul><li>Expertise in social media content management and analytics</li><li>Experience designing in Canva </li><li>A strong aesthetic sensibility and ability to discern not only what looks good, but what aligns with Buffalo Mountain Market’s brand</li><li>Familiarity with natural foods and affordability</li><li>Well-developed communication skills</li><li>Ability to create and implement plans from the first creative idea through measuring results</li><li>Able to work within budget and brand standards</li><li>Ability to handle multiple demands</li><li>Ability to work effectively independently and collaboratively with teams</li><li>Capable of synthesizing complex information</li><li>Experience working with community partners </li></ul>",
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