Service Desk Technician

{
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  "source_hash": "d2025e34298a00919d4a96d36a5a975bbf4d4f0cd0899be53504bd2521ebfd15",
  "last_changed_at": "2026-06-02T10:49:09.274Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Seattle, Washington",
    "city": "Seattle",
    "region": "WA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 65000,
  "salary_min": 60000,
  "inferred_at": "2026-06-06T07:57:39.856Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Seattle, Washington",
      "city": "Seattle",
      "region": "WA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities",
      "content": "<div>• Provide Tier 1–2 technical support for Windows-based laptops, desktops, and peripherals<br>• Troubleshoot and resolve hardware, software, and operating system issues<br>• Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership)<br>• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint<br>• Prepare, image, configure, and deploy computers for new hires and replacements<br>• Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)<br>• Diagnose and resolve common networking, printer, and connectivity issues<br>• Document incidents, requests, and resolutions in a ticketing system<br>• Escalate complex issues while maintaining ownership through resolution<br>• Maintain inventory of IT assets and support lifecycle management<br>• Deliver professional, customer-focused in-office support</div>"
    },
    {
      "text": "Required Qualifications",
      "content": "<div>• 3–5 years of experience in a Service Desk, Desktop Support, or IT Support role<br>• Strong knowledge of Windows 10/11<br>• Hands-on experience with Active Directory administration<br>• Experience supporting Microsoft Office 365<br>• Proven ability to troubleshoot end-user computer issues<br>• Experience preparing and deploying computers for employees<br>• Strong communication skills and customer-service mindset<br>• Ability to work onsite in Seattle, WA</div>"
    },
    {
      "text": "Preferred Qualifications",
      "content": "<div>• Experience supporting macOS / Apple computers<br>• Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)<br>• Basic understanding of networking concepts (DNS, DHCP, VPN)<br>• Experience supporting mobile devices (iOS/Android)<br>• Familiarity with endpoint security best practices</div>"
    },
    {
      "text": "Work Environment",
      "content": "<div>• Fully in-office role based in Seattle, WA<br>• Hands-on support environment with frequent user interaction<br>• Standard business hours with occasional flexibility</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780352386403,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "Seattle, Washington",
    "commitment": "Regular Full Time",
    "allLocations": [
      "Seattle, Washington"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}