IT Support

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  "last_changed_at": "2026-06-04T12:42:06.129Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Surabaya",
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    "country": "Surabaya",
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  "inferred_at": "2026-06-06T07:58:19.594Z",
  "launch_scope": {
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    "included": true,
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{}

{
  "id": "2658442",
  "name": "IT Support",
  "office": "Surabaya",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-04T08:35:38+00:00",
  "seniority": "experienced",
  "department": "IT",
  "occupation": "computer_and_network_security",
  "subcompany": "Hertz Flavors Makmur Indonesia",
  "employmentType": "fixed_term",
  "jobDescriptions": [
    {
      "name": "Role description",
      "value": "<p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">IT Staff plays a critical role in ensuring the smooth and secure operation of the company’s technology infrastructure. This position is responsible for managing, maintaining, and troubleshooting all IT systems, including hardware, software, networks, and servers, to support daily business activities effectively.</p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">In this role, the IT Staff ensures that all systems run optimally, minimizes downtime through proactive monitoring, and provides timely technical support to users. Additionally, the position contributes to maintaining data security, supporting system integration, and ensuring reliable backups of company data.</p>"
    },
    {
      "name": "Your Mission",
      "value": "<ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Ensure Reliable IT Infrastructure</strong><br>You will install, configure, and maintain hardware, servers, and network systems (LAN/WLAN/WAN) to ensure stable and efficient company operations. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Prevent System Downtime</strong><br>You will proactively monitor network and server performance to identify risks early and maintain business continuity.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Solve Complex IT Issues</strong><br>You will handle and resolve escalated technical problems, delivering effective and timely solutions to support user productivity. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Maintain Operational Readiness</strong><br>You will ensure all IT equipment (computers, printers, meeting devices, etc.) functions optimally to support daily business activities. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Empower Users with IT Knowledge</strong><br>You will provide basic technical guidance and onboarding support to employees in using company IT resources. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Support System Implementation</strong><br>You will actively contribute to the integration, setup, and maintenance of internal systems and applications.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Protect Company Data and Systems</strong><br>You will implement and monitor IT security measures such as firewalls, antivirus, and access controls to safeguard company assets. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Ensure Data Availability and Recovery</strong><br>You will manage regular data backups and conduct restore testing to ensure data integrity in emergency situations. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Maintain Clear Documentation</strong><br>You will create and update technical documentation, network diagrams, and user guidelines to support efficient troubleshooting and knowledge sharing. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\"><strong>Manage IT Assets Effectively</strong><br>You will track and maintain accurate records of all IT assets to ensure proper utilization and accountability.</p></li></ul>"
    },
    {
      "name": "Minimum Qualifications",
      "value": "<ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Bachelor’s degree (S1) in Informatics Engineering, Information Systems, or a related field. </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Minimum 2 years of experience as IT Staff, IT Support, or similar role.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Strong capability in troubleshooting hardware, software, and network issues.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Basic to intermediate knowledge of server administration.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Good communication skills and ability to explain technical issues clearly.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Proficiency in English, both spoken and written.</p></li></ul>"
    },
    {
      "name": "Preferred Qualifications",
      "value": "<ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Understanding of networking concepts such as TCP/IP, VLAN, WiFi, and VPN.</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Familiar with virtualization technologies (VMware/Hyper-V) and firewall configuration.</p></li></ul>"
    }
  ],
  "occupationCategory": "it_software",
  "recruitingCategory": "PRO - ENG"
}