Patient Support Coord I

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    "datePosted": "2026-06-03T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.</p>\n<p> </p>\n<p>Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. </p>\n<h2>Responsibilities</h2>\n<p><strong><u>The primary role of the Patient Support Coordinator is: </u></strong></p>\n<ul>\n <li>Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.</li>\n <li>Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.</li>\n <li>Effectively navigate systems to lookup existing patients’ information in our dental systems</li>\n <li>Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.</li>\n <li>Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.</li>\n <li>Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.</li>\n <li>Follow best practices and adherence to pre-approved procedures in escalating patient concerns.</li>\n <li>Educate new and existing customers of any available plans, products, and services.</li>\n <li>Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.</li>\n <li>Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.</li>\n <li>Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.</li>\n <li>Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team</li>\n <li>Ability to remain focused and productive each day though tasks may be repetitive.</li>\n <li>Patient Support Coordinators will be an extension of the dental offices located nationwide. </li>\n <li>Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.</li>\n <li>All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings</li>\n <li>Experience with using Denticon and Genesys is highly preferred.</li>\n <li>Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p>Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status.  Part-time positions are also available.  Must be available from 7AM – 6PM Eastern, Central and Pacific time.</p>\n<ul>\n <li>Paid Time Off (PTO)</li>\n <li>Medical and dental insurance</li>\n <li>Vision coverage</li>\n <li>401K plan</li>\n <li>Highly competitive salaries</li>\n <li>KPI based incentive programs.</li>\n <li>Outstanding professional training</li>\n <li>Exceptional growth and career advancement opportunities </li>\n</ul>",
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          "streetAddress": "530 S Main Street",
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