VDI Administrator

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    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">VDI Administrator</span></p>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 14pt\">Overview</span><br><br></span></p>\n<p>At ROK Technologies, our sole focus is architecting, deploying and managing the ArcGIS® Enterprise suite and Desktop applications in Cloud and Hybrid environments.  ROK’s VDI Administrator is on the front lines of our client experience. You’ll be the first responder for technical issues across virtual desktop environments, cloud infrastructure, and GIS platforms—helping our clients stay operational and successful.<br><br></p>\n<p><span style=\"font-weight: bold\">If you love solving problems, working directly with clients, and building deep expertise in Citrix, Azure Virtual Desktop (AVD), and AWS WorkSpaces within GIS-driven environments with a killer team, look no further.</span></p>\n<p> </p>\n<p> </p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Responsibilities</span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Own the First Response</span></p>\n<ul>\n<li>Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation</li>\n<li>Deliver fast, clear, and confident communication with both technical and non-technical users</li>\n<li>Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Solve Real Problems in Cloud Environments</span></p>\n<ul>\n<li>Troubleshoot issues across:\n<ul>\n<li>Citrix Virtual Apps &amp; Desktops</li>\n<li>Azure Virtual Desktop (AVD)</li>\n<li>AWS WorkSpaces</li>\n</ul>\n</li>\n<li>Diagnose and resolve:\n<ul>\n<li>User access and authentication issues</li>\n<li>Performance degradation and latency</li>\n<li>Connectivity, VPN, and session issues</li>\n<li>Profile-related problems</li>\n</ul>\n</li>\n<li>Support both ROK-managed and client-managed environments<br></li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Support GIS in the Cloud</span></p>\n<ul>\n<li>Assist users working in <span style=\"font-weight: bold\">Esri ArcGIS environments</span> hosted in cloud platforms</li>\n<li>Troubleshoot issues tied to:\n<ul>\n<li>GIS application performance</li>\n<li>Data access and publishing</li>\n<li>Integration with virtual desktop platforms</li>\n</ul>\n</li>\n<li>Partner with ROK’s specialized GIS and Enterprise teams for deeper issues</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Keep Systems Running Smoothly</span></p>\n<ul>\n<li>Monitor alerts and proactively respond to incidents across AWS and Azure</li>\n<li>Support user provisioning, permissions, and environment configuration</li>\n<li>Perform administrative tasks across:\n<ul>\n<li>Active Directory / EntraID Domain Services maintenance</li>\n<li>Cloud infrastructure (compute, storage, networking basics)</li>\n</ul>\n</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Document, Improve, Repeat</span></p>\n<ul>\n<li>Document issues and resolutions with clarity and consistency</li>\n<li>Contribute to ROK’s internal knowledge base and runbooks</li>\n<li>Identify patterns and recommend automation or process improvements</li>\n</ul>\n<p>  </p>\n<p><span style=\"font-weight: bold\">Collaborate with Experts</span></p>\n<ul>\n<li>Escalate complex issues with strong documentation</li>\n<li>Work cross-functionally with:\n<ul>\n<li>Cloud Engineering</li>\n<li>Database Team</li>\n<li>Enterprise GIS Team</li>\n</ul>\n</li>\n<li>Participate in on-call rotation as part of a team-first support model<br><br></li>\n</ul>\n<p> </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 14pt\">Requirements</span><br><br></span></p>\n<ul>\n<li>4+ years in a technical support, help desk, or MSP environment</li>\n<li>Hands-on experience with one or more:\n<ul>\n<li>Citrix Virtual Desktop</li>\n<li>Azure Virtual Desktop (AVD)</li>\n<li>AWS WorkSpaces</li>\n</ul>\n</li>\n<li>Strong understanding of:\n<ul>\n<li>Windows environments</li>\n<li>Basic networking (DNS, VPNs, firewalls)</li>\n<li>Cloud fundamentals (AWS and/or Azure)</li>\n</ul>\n</li>\n<li>Experience using ticketing systems and working within SLAs</li>\n<li>A natural ability to troubleshoot, communicate, and stay organized under pressure</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 14pt\">Great Pluses</span><br><br></span></p>\n<ul>\n<li>Experience with Esri ArcGIS (Enterprise or Desktop)</li>\n<li>Familiarity with:\n<ul>\n<li>Active Directory / EntraID</li>\n<li>Remote Desktop Services (RDS) </li>\n<li>PowerShell or scripting</li>\n</ul>\n</li>\n<li>MSP experience (huge plus at ROK)</li>\n<li>Certifications:\n<ul>\n<li>AWS, Azure, or Citrix</li>\n</ul>\n</li>\n</ul>\n<p><br></p>",
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