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CRM & Retention Manager

Princetonmedspapartners · Austin, TX, 78701 · Remote · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyPrincetonmedspapartners
TitleCRM & Retention Manager
Normalized title-
Department / team-
LocationAustin, TX, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-05 / 2026-05-30
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Princetonmedspapartners.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Austin.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyPrincetonmedspapartners
Sourcee0ce1e21-d67c-4b74-b54a-53f6809ab450
ATS providerJazzHR / ApplyToJob

Description

About Princeton Medspa Partners (PMP):   Princeton Medspa Partners is the leader in acquiring and growing aesthetic and cosmetic medical clinics in the country – focusing on fueling the growth of traditional medspas, cosmetic dermatology, plastic surgery, and functional medicine clinics. We are industry outliers with an unprecedented team of aesthetic pioneers and thought leaders who bring decades of  experience and proven track records to every partnership. Princeton Medspa Partners is guided by core values of agility, teamwork, result-focused, and positive mindset. We are committed to helping aesthetic medical clinics shape our collective future that will open new doors for your brand and for the people who make your aesthetic medical clinics special! About the Role: We’re looking for data-driven, -obsessed CRM & Retention Manager to lead lifecycle marketing across our portfolio of MedSpas, with a strong focus on Email and SMS. This role will own the strategy, execution, and optimization of retention programs across the full patient lifecycle, driving revenue by maximizing patient lifetime value through retention, frequency, and upsell/ cross sell. You will operate within our centralized marketing team, reporting to the CMO, and partner closely with our  Growth Team (call center), clinic managers, operations, and our data agency to deliver fully integrated, performance-driven lifecycle programs. This position is remote and can be located anywhere in the U.S. Key Responsibilities: Lifecycle Strategy & Execution Own and execute PMP’s lifecycle marketing strategy across Email & SMS Build and optimize automated journeys including: Lead nurture & missed opportunity recovery Appointment booking & reminders Post-visit follow-ups Rebooking Cross Sell and Upsell opportunities Membership & loyalty engagement Win-back and reactivation campaigns Manage campaign calendar across clinics, aligning with promotions, memberships, and local initiatives Clinic-Level CRM Strategy Tailor lifecycle and CRM strategies by clinic , accounting for local market dynamics, patient mix, provider specialties, and performance Partner with clinic managers and call center manager to ensure campaigns are locally relevant and operationally executable Balance centralized best practices with clinic-specific customization to maximize performance Performance & LTV Optimization Own core retention KPIs: Retention rate, LTV, rebooking rate, frequency, churn reduction CTR, CVR, deliverability, revenue per  Drive LTV growth through improved rebooking cadence, cross-service adoption (injectables, laser, skincare), and membership penetration Continuously test and optimize messaging, timing, offers, and segmentation Monitor list health, compliance, and deliverability Data, Attribution & Insights Partner with PMP’s data agency to enhance lifecycle reporting, attribution, and incrementality measurement Collaborate on LTV modeling, cohort analysis, and advanced segmentation strategies Leverage PMP’s CDP to personalize messaging and trigger campaigns based on real-time behavior (calls, bookings, treatments, no-shows) Deliver clear, actionable reporting tied to revenue impact Qualifications: 3–6+ years of experience in retention, lifecycle, or CRM marketing Hands-on experience with Email & SMS platforms (GHL preferred; Klaviyo, Braze, Iterable, etc. a plus) Strong analytical skills with experience in data and reporting tools  Experience building and optimizing automated lifecycle journeys Proven track record of driving revenue through retention channels Excellent project management and cross-functional communication skills What Success Looks Like: Increased patient LTV driven by higher retention, average ticket, frequency, and membership adoption Improved 1–3 month rebooking rates and overall patient lifecycle performance Scalable, automated lifecycle programs integrated across CGT and clinic operations Clear, data-backed insights that inform marketing, operations, and growth strategy Apply Now If your excited about joining a growing marketing team as a CRM & Retention Manager, where you’ll lead data-driven Email and SMS lifecycle campaigns that drive patient engagement, loyalty, and revenue across our MedSpa portfolio, we'd love to hear from you! Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Full job record

Job IDcdd907a815e34905ca0ef3dbfe0c94e66a68576f
Org IDf13550a2-9b0e-473c-800f-5e2b7d9c6989
Source IDe0ce1e21-d67c-4b74-b54a-53f6809ab450
Board IDe0ce1e21-d67c-4b74-b54a-53f6809ab450
Providerjazzhr
Provider Job KeyF9DgM0ywmk
TitleCRM & Retention Manager
Normalized Title—
Statusactive
Activeyes
Location TextAustin, TX, 78701
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTX
CityAustin
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://princetonmedspapartners.applytojob.com/apply/F9DgM0ywmk/CRM-Retention-Manager
Apply URLhttps://princetonmedspapartners.applytojob.com/apply/F9DgM0ywmk/CRM-Retention-Manager
First Seen At2026-05-30 06:10:19Z
Last Seen At2026-06-06 10:52:21Z
Last Checked At2026-06-06 10:52:21Z
Last Changed At2026-06-06 10:52:21Z
Inactive At—
Source Posted At2026-06-05 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=princetonmedspapartners/date=2026-06-06/2026-06-06T10-52-21-187Z-25bbc45f7bc24b1c6ea1184596a97c664a50071811098c1decbbdb20618eb2a4.json
Event Fields
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  "last_changed_at": "2026-06-06T10:52:21.630Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
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Native Structured
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    "url": "https://princetonmedspapartners.applytojob.com/apply/jobs/details/F9DgM0ywmk?&",
    "heading": "CRM & Retention Manager",
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    "description_html": "<span style=\"font-size:14px;\"><b>About Princeton Medspa Partners (PMP):</b></span><br> <p><span style=\"font-size:14px;\">Princeton Medspa Partners is the leader in acquiring and growing aesthetic and cosmetic medical clinics in the country – focusing on fueling the growth of traditional medspas, cosmetic dermatology, plastic surgery, and functional medicine clinics. We are industry outliers with an unprecedented team of aesthetic pioneers and thought leaders who bring decades of  experience and proven track records to every partnership. <br><br>Princeton Medspa Partners is guided by core values of agility, teamwork, result-focused, and positive mindset. We are committed to helping aesthetic medical clinics shape our collective future that will open new doors for your brand and for the people who make your aesthetic medical clinics special!</span></p><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">About the Role:</span></span></b></span></span><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">We’re looking for data-driven, -obsessed CRM & Retention Manager to lead lifecycle marketing across our portfolio of MedSpas, with a strong focus on Email and SMS.</span></span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">This role will own the strategy, execution, and optimization of retention programs across the full patient lifecycle, driving revenue by maximizing patient lifetime value through retention, frequency, and upsell/ cross sell.</span></span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">You will operate within our centralized marketing team, reporting to the CMO, and partner closely with our  Growth Team (call center), clinic managers, operations, and our data agency to deliver fully integrated, performance-driven lifecycle programs.<br><br>This position is remote and can be located anywhere in the U.S.</span></span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Key Responsibilities:</span></span></b></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Lifecycle Strategy & Execution</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Own and execute PMP’s lifecycle marketing strategy across Email & SMS </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Build and optimize automated journeys including: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Lead nurture & missed opportunity recovery </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Appointment booking & reminders </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Post-visit follow-ups </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Rebooking </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Cross Sell and Upsell opportunities</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Membership & loyalty engagement </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Win-back and reactivation campaigns </span></span></span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Manage campaign calendar across clinics, aligning with promotions, memberships, and local initiatives </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Clinic-Level CRM Strategy</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Tailor lifecycle and CRM strategies by clinic</span></span></b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">, accounting for local market dynamics, patient mix, provider specialties, and performance </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Partner with clinic managers and call center manager to ensure campaigns are locally relevant and operationally executable </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Balance centralized best practices with clinic-specific customization to maximize performance </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Performance & LTV Optimization</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Own core retention KPIs: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Retention rate, LTV, rebooking rate, frequency, churn reduction </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">CTR, CVR, deliverability, revenue per  </span></span></span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Drive LTV growth through improved rebooking cadence, cross-service adoption (injectables, laser, skincare), and membership penetration </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Continuously test and optimize messaging, timing, offers, and segmentation </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Monitor list health, compliance, and deliverability </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Data, Attribution & Insights</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Partner with PMP’s data agency to enhance lifecycle reporting, attribution, and incrementality measurement </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Collaborate on LTV modeling, cohort analysis, and advanced segmentation strategies </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Leverage PMP’s CDP to personalize messaging and trigger campaigns based on real-time behavior (calls, bookings, treatments, no-shows) </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Deliver clear, actionable reporting tied to revenue impact </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Qualifications:</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">3–6+ years of experience in retention, lifecycle, or CRM marketing </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Hands-on experience with Email & SMS platforms (GHL preferred; Klaviyo, Braze, Iterable, etc. a plus) </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Strong analytical skills with experience in data and reporting tools  </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Experience building and optimizing automated lifecycle journeys </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Proven track record of driving revenue through retention channels </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Excellent project management and cross-functional communication skills </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">What Success Looks Like:</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Increased patient LTV driven by higher retention, average ticket, frequency, and membership adoption </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Improved 1–3 month rebooking rates and overall patient lifecycle performance </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Scalable, automated lifecycle programs integrated across CGT and clinic operations </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Clear, data-backed insights that inform marketing, operations, and growth strategy </span></span></span></span></span></li></ul><div style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><b>Apply Now</b><br>If your excited about joining a growing marketing team as a CRM & Retention Manager, where you’ll lead data-driven Email and SMS lifecycle campaigns that drive patient engagement, loyalty, and revenue across our MedSpa portfolio, we'd love to hear from you!<br><br><b>Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.</b></span><br> </div>",
    "description_text": "About Princeton Medspa Partners (PMP):\n  Princeton Medspa Partners is the leader in acquiring and growing aesthetic and cosmetic medical clinics in the country – focusing on fueling the growth of traditional medspas, cosmetic dermatology, plastic surgery, and functional medicine clinics. We are industry outliers with an unprecedented team of aesthetic pioneers and thought leaders who bring decades of  experience and proven track records to every partnership.\nPrinceton Medspa Partners is guided by core values of agility, teamwork, result-focused, and positive mindset. We are committed to helping aesthetic medical clinics shape our collective future that will open new doors for your brand and for the people who make your aesthetic medical clinics special!\n About the Role:\n We’re looking for data-driven, -obsessed CRM & Retention Manager to lead lifecycle marketing across our portfolio of MedSpas, with a strong focus on Email and SMS.\n This role will own the strategy, execution, and optimization of retention programs across the full patient lifecycle, driving revenue by maximizing patient lifetime value through retention, frequency, and upsell/ cross sell.\n You will operate within our centralized marketing team, reporting to the CMO, and partner closely with our  Growth Team (call center), clinic managers, operations, and our data agency to deliver fully integrated, performance-driven lifecycle programs.\nThis position is remote and can be located anywhere in the U.S.\n Key Responsibilities:\n Lifecycle Strategy & Execution Own and execute PMP’s lifecycle marketing strategy across Email & SMS\n Build and optimize automated journeys including: Lead nurture & missed opportunity recovery\n Appointment booking & reminders\n Post-visit follow-ups\n Rebooking\n Cross Sell and Upsell opportunities\n Membership & loyalty engagement\n Win-back and reactivation campaigns\n Manage campaign calendar across clinics, aligning with promotions, memberships, and local initiatives\n Clinic-Level CRM Strategy Tailor lifecycle and CRM strategies by clinic , accounting for local market dynamics, patient mix, provider specialties, and performance\n Partner with clinic managers and call center manager to ensure campaigns are locally relevant and operationally executable\n Balance centralized best practices with clinic-specific customization to maximize performance\n Performance & LTV Optimization Own core retention KPIs: Retention rate, LTV, rebooking rate, frequency, churn reduction\n CTR, CVR, deliverability, revenue per\n Drive LTV growth through improved rebooking cadence, cross-service adoption (injectables, laser, skincare), and membership penetration\n Continuously test and optimize messaging, timing, offers, and segmentation\n Monitor list health, compliance, and deliverability\n Data, Attribution & Insights Partner with PMP’s data agency to enhance lifecycle reporting, attribution, and incrementality measurement\n Collaborate on LTV modeling, cohort analysis, and advanced segmentation strategies\n Leverage PMP’s CDP to personalize messaging and trigger campaigns based on real-time behavior (calls, bookings, treatments, no-shows)\n Deliver clear, actionable reporting tied to revenue impact\n Qualifications: 3–6+ years of experience in retention, lifecycle, or CRM marketing\n Hands-on experience with Email & SMS platforms (GHL preferred; Klaviyo, Braze, Iterable, etc. a plus)\n Strong analytical skills with experience in data and reporting tools\n Experience building and optimizing automated lifecycle journeys\n Proven track record of driving revenue through retention channels\n Excellent project management and cross-functional communication skills\n What Success Looks Like: Increased patient LTV driven by higher retention, average ticket, frequency, and membership adoption\n Improved 1–3 month rebooking rates and overall patient lifecycle performance\n Scalable, automated lifecycle programs integrated across CGT and clinic operations\n Clear, data-backed insights that inform marketing, operations, and growth strategy\n Apply Now\nIf your excited about joining a growing marketing team as a CRM & Retention Manager, where you’ll lead data-driven Email and SMS lifecycle campaigns that drive patient engagement, loyalty, and revenue across our MedSpa portfolio, we'd love to hear from you!\n Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.",
    "jsonld_jobposting": {
      "url": "https://princetonmedspapartners.applytojob.com/apply/F9DgM0ywmk/CRM-Retention-Manager",
      "@type": "JobPosting",
      "title": "CRM & Retention Manager",
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      "datePosted": "2026-06-05",
      "description": "<span style=\"font-size:14px;\"><b>About Princeton Medspa Partners (PMP):</b></span><br> <p><span style=\"font-size:14px;\">Princeton Medspa Partners is the leader in acquiring and growing aesthetic and cosmetic medical clinics in the country – focusing on fueling the growth of traditional medspas, cosmetic dermatology, plastic surgery, and functional medicine clinics. We are industry outliers with an unprecedented team of aesthetic pioneers and thought leaders who bring decades of  experience and proven track records to every partnership. <br><br>Princeton Medspa Partners is guided by core values of agility, teamwork, result-focused, and positive mindset. We are committed to helping aesthetic medical clinics shape our collective future that will open new doors for your brand and for the people who make your aesthetic medical clinics special!</span></p><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">About the Role:</span></span></b></span></span><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">We’re looking for data-driven, -obsessed CRM & Retention Manager to lead lifecycle marketing across our portfolio of MedSpas, with a strong focus on Email and SMS.</span></span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">This role will own the strategy, execution, and optimization of retention programs across the full patient lifecycle, driving revenue by maximizing patient lifetime value through retention, frequency, and upsell/ cross sell.</span></span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">You will operate within our centralized marketing team, reporting to the CMO, and partner closely with our  Growth Team (call center), clinic managers, operations, and our data agency to deliver fully integrated, performance-driven lifecycle programs.<br><br>This position is remote and can be located anywhere in the U.S.</span></span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Key Responsibilities:</span></span></b></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Lifecycle Strategy & Execution</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Own and execute PMP’s lifecycle marketing strategy across Email & SMS </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Build and optimize automated journeys including: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Lead nurture & missed opportunity recovery </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Appointment booking & reminders </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Post-visit follow-ups </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Rebooking </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Cross Sell and Upsell opportunities</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Membership & loyalty engagement </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Win-back and reactivation campaigns </span></span></span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Manage campaign calendar across clinics, aligning with promotions, memberships, and local initiatives </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Clinic-Level CRM Strategy</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Tailor lifecycle and CRM strategies by clinic</span></span></b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">, accounting for local market dynamics, patient mix, provider specialties, and performance </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Partner with clinic managers and call center manager to ensure campaigns are locally relevant and operationally executable </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Balance centralized best practices with clinic-specific customization to maximize performance </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Performance & LTV Optimization</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Own core retention KPIs: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Retention rate, LTV, rebooking rate, frequency, churn reduction </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">CTR, CVR, deliverability, revenue per  </span></span></span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Drive LTV growth through improved rebooking cadence, cross-service adoption (injectables, laser, skincare), and membership penetration </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Continuously test and optimize messaging, timing, offers, and segmentation </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Monitor list health, compliance, and deliverability </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Data, Attribution & Insights</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Partner with PMP’s data agency to enhance lifecycle reporting, attribution, and incrementality measurement </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Collaborate on LTV modeling, cohort analysis, and advanced segmentation strategies </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Leverage PMP’s CDP to personalize messaging and trigger campaigns based on real-time behavior (calls, bookings, treatments, no-shows) </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Deliver clear, actionable reporting tied to revenue impact </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Qualifications:</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">3–6+ years of experience in retention, lifecycle, or CRM marketing </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Hands-on experience with Email & SMS platforms (GHL preferred; Klaviyo, Braze, Iterable, etc. a plus) </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Strong analytical skills with experience in data and reporting tools  </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Experience building and optimizing automated lifecycle journeys </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Proven track record of driving revenue through retention channels </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Excellent project management and cross-functional communication skills </span></span></span></span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">What Success Looks Like:</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Increased patient LTV driven by higher retention, average ticket, frequency, and membership adoption </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Improved 1–3 month rebooking rates and overall patient lifecycle performance </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Scalable, automated lifecycle programs integrated across CGT and clinic operations </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Source Sans Pro', sans-serif;\">Clear, data-backed insights that inform marketing, operations, and growth strategy </span></span></span></span></span></li></ul><div style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><b>Apply Now</b><br>If your excited about joining a growing marketing team as a CRM & Retention Manager, where you’ll lead data-driven Email and SMS lifecycle campaigns that drive patient engagement, loyalty, and revenue across our MedSpa portfolio, we'd love to hear from you!<br><br><b>Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.</b></span><br> </div>",
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