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Patient Call Center Coordinator

F6029e17 908f 4e06 86a4 Dfb6889b97a9 19000101 000001 · Allentown, PA, US, Allentown, PA; Garden City, NY, US, Garden City, NY · Remote · Deleted · $17–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF6029e17 908f 4e06 86a4 Dfb6889b97a9 19000101 000001
TitlePatient Call Center Coordinator
Normalized title-
Department / team-
LocationAllentown, PA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$17–$21 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-18 / 2026-06-16

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Allentown.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF6029e17 908f 4e06 86a4 Dfb6889b97a9 19000101 000001
Source50dcc9c2-ed34-4d53-8f57-e9cbc3d977c6
ATS providerADP Workforce Now Recruiting

Description

​ PATIENT CALL CENTER COORDINATOR REMOTE: Candidates must reside in one of the following states: NY, CT, PA, NJ, GA, TX, AZ, NC, SC, or FL. SCHEDULE: Full Time, Monday thru Friday (8am-6pm), Day Shift, Saturday availability a plus. SALARY: $17-21/HR. WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! THE OPPORTUNITY AT HAND We’re looking for passionate and empathetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. OUR EXPECTATIONS OF YOU Provides the highest level of customer service patents and incoming callers via telephone ▪ Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system Forward calls to appropriate practice/department for additional follow-up, information or resolution Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner Answer inquiries by researching, locating, and providing relevant information Maintain patient privacy by adhering to all applicable HIPAA regulations Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager Handle making outbound calls to schedule patients upon request Work collaboratively & courteously with all other departments to ensure a positive patient experience ▪ Perform various administrative functions and other duties/projects as assigned WHAT YOU'LL NEED TO SUCCEED Previous customer service experience– Able to manage difficult or emotional customer situations You are able to focus on solving conflict, not blaming and maintain confidentiality Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR) Prior inbound/outbound call center and telephone experience preferred High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience Experience working with the public & demonstrate strong communication & customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Full job record

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Provideradp_workforcenow
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TitlePatient Call Center Coordinator
Normalized Title—
Statusdeleted
Activeno
Location TextAllentown, PA, US, Allentown, PA; Garden City, NY, US, Garden City, NY
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionPA
CityAllentown
Salary Raw17 To 21 (USD) Hourly
Salary Min17
Salary Max21
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Salary Periodhour
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First Seen At2026-06-06 12:10:41Z
Last Seen At2026-06-16 12:13:29Z
Last Checked At2026-06-18 12:30:17Z
Last Changed At2026-06-18 12:30:17Z
Inactive At2026-06-18 12:30:17Z
Source Posted At2026-06-05 16:53:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></p><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"1842\" id=\"isPasted\"><tbody><tr><td height=\"19\" style=\"width: 100%;\">​<br></td></tr></tbody></table><strong><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/ocli%20logo%202%20(1)%20(2)_a2bf089d-1d3c-4ace-bc5a-a3d37e0c1efd.jpg\" style=\"width: 300px;\" class=\"fr-fic fr-dib\"></strong></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' data-pasted=\"true\"><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'><strong>PATIENT CALL CENTER COORDINATOR</strong></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>REMOTE:</span></strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>&nbsp;Candidates must reside in one of the following states: NY, CT, PA, NJ, GA, TX, AZ, NC, SC, or FL.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>SCHEDULE: Full Time, </span></strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Monday thru Friday (8am-6pm), Day Shift, Saturday availability a plus.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>SALARY: $17-21/HR.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family:Calibri;color:black;\"><br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:13.8pt;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>WHO WE&rsquo;RE LOOKING FOR</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:13.8pt;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'><br> <span style=\"background:white;\">Spectrum Vision Partners (&ldquo;SVP&rdquo;) and OCLI Vision (&ldquo;OCLI&rdquo;) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S.&nbsp;</span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:13.8pt;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:13.8pt;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO!<br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.65pt;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>THE OPPORTUNITY AT HAND</span></strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'><br> <span style=\"background:white;\">We&rsquo;re looking for passionate and empathetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You&rsquo;ll play a vital role in the patients experience with OCLI and in helping our Dr&rsquo;s to diagnose and treat eye disorders. </span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'><br> <strong><span style=\"background:white;\">OUR EXPECTATIONS OF YOU</span></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Provides the highest level of customer service patents and incoming callers via telephone ▪ Answer incoming calls in a friendly, courteous, professional &amp; positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Maintain accurate records by verifying/obtaining patient demographic &amp; insurance information and entering into the practice management system&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Forward calls to appropriate practice/department for additional follow-up, information or resolution&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Answer inquiries by researching, locating, and providing relevant information&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Maintain patient privacy by adhering to all applicable HIPAA regulations&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Handle making outbound calls to schedule patients upon request&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Work collaboratively &amp; courteously with all other departments to ensure a positive patient experience ▪ Perform various administrative functions and other duties/projects as assigned&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>WHAT YOU&#39;LL NEED TO SUCCEED&nbsp;</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Previous customer service experience&ndash; Able to manage difficult or emotional customer situations&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>You are able to focus on solving conflict, not blaming and maintain confidentiality&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing &amp; computerized scheduling systems (EMR/EHR)&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Prior inbound/outbound call center and telephone experience preferred&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'>Experience working with the public &amp; demonstrate strong communication &amp; customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred.<br>&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>WHO WE ARE</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#414141;'><br> <span style=\"background:white;\">Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we&rsquo;re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.</span><br>&nbsp;<br> <span style=\"background:white;\">With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.</span><br>&nbsp;<br> <span style=\"background:white;\">At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.</span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'><br>&nbsp;</span></p></div></div>\n",
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