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Full-time Front Office Associate

E6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003 · Rockville, Rockville, MD, US, Rockville, MD · Active · $19–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003
TitleFull-time Front Office Associate
Normalized title-
Department / team-
LocationRockville, MD, United States
Work model-
Employment typeFull Time
Salary$19–$22 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from E6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rockville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003
Source2b7fddf6-9995-411d-982d-bee3d007ed10
ATS providerADP Workforce Now Recruiting

Description

Job Overview: We are seeking a full-time Front Office Associate (FOA) for our Rockville office, with the ability to travel to satellite locations as needed. The FOA is a professional with an exceptional service attitude who is the first point of contact for all patients entering the office. The PCA performs various support tasks to assist in each patient's care. The FOA assists patients with completing their registration and guiding them to their designated waiting areas. In addition, the FOA is responsible for educating the patient about their medical insurance benefits versus their vision plan benefits. Lastly, the FOA will focus on whether the patient is satisfied and has received an exceptional experience at Visionary Eye Doctors. Responsibilities To perform the job successfully, an individual should demonstrate the following competencies: Greeting: Professionally greet guests upon arrival, directing them to the appropriate waiting area. Appointment scheduling: Managing doctors' schedules and scheduling patients based on doctors' orders. Provide information : Offer information about services and patient account items. Resolve issues: Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support. Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality. Collaborate with others: Work with other departments to identify and improve customer service. Communication: Relay appropriate information to/from patients to doctors or management. Reception area upkeep: Ensuring the reception area is clean, organized, and presentable. Customer service: Address patient inquiries and provide information about the company. Qualifications and Skills One to two years of experience in a medical office or ophthalmology setting preferred Medical insurance and vision insurance verification experience preferred Strong customer service skills Strong verbal and written communication skills Professional interpersonal skills Attention to detail Ability to multitask and manage time well Great active listening skills and phone etiquette Bilingual (Spanish required) Benefits Health insurance Dental Insurance Life Insurance Accidental Death & Dismemberment Insurance 401(K) PTO and holidays off Career growth and development Requirements Attendance – arrives at work on time and has minimal absences. Availability to work Monday – Friday and weekends. Physical Demands The employee must be able to: Walk, stand, and sit for prolonged periods of time. Occasionally be able to lift and/or move up to 25 pounds. Occasionally, be able to push up to an excess of 50 pounds. Occasionally, be able to bend, stoop, kneel, and climb.

Full job record

Job IDcda41b3dac486c6ca8f13968c3505ee5cefda9f1
Org ID0cb3c0de-dc0f-4630-a2ec-23630fb71f8c
Source ID2b7fddf6-9995-411d-982d-bee3d007ed10
Board ID2b7fddf6-9995-411d-982d-bee3d007ed10
Provideradp_workforcenow
Provider Job Key565203
TitleFull-time Front Office Associate
Normalized Title—
Statusactive
Activeyes
Location TextRockville, Rockville, MD, US, Rockville, MD
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMD
CityRockville
Salary Raw19 To 22 (USD) Hourly
Salary Min19
Salary Max22
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e6c90dbf-63eb-483e-97c3-7a3739ccf185&ccId=19000101_000003&lang=en_US&type=JS&jobId=565203&jwId=9201410922505_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e6c90dbf-63eb-483e-97c3-7a3739ccf185&ccId=19000101_000003&lang=en_US&type=JS&jobId=565203&jwId=9201410922505_1
First Seen At2026-05-31 18:24:23Z
Last Seen At2026-06-06 12:05:29Z
Last Checked At2026-06-06 12:05:29Z
Last Changed At2026-06-06 12:05:29Z
Inactive At—
Source Posted At2026-06-03 18:06:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e6c90dbf-63eb-483e-97c3-7a3739ccf185|19000101_000003/date=2026-06-06/2026-06-06T12-05-28-751Z-54d71ec614494c6ba159993b55ed4805c3be03be671f32c118deeae953fceb96.json
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong><span style='font-size: 16px; font-family: \"Century Gothic\", sans-serif; color: black;'>Job Overview:</span></strong><span style='font-size: 16px; font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;<strong>We are seeking a full-time Front Office Associate (FOA) for our Rockville office, with the ability to travel to satellite locations as needed.&nbsp;</strong>The FOA is a professional with an exceptional service attitude who is the first point of contact for all patients entering the office. The PCA performs various support tasks to assist in each patient&#39;s care. The FOA assists patients with completing their registration and guiding them to their designated waiting areas. In addition, the FOA is responsible for educating the patient about their medical insurance benefits versus their vision plan benefits. Lastly, the FOA will focus on whether the patient is satisfied and has received an exceptional experience at Visionary Eye Doctors.&nbsp;</span><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:-27.0pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-size: 16px; font-family: \"Century Gothic\", sans-serif; color: black; background: white;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:115%;'><span style=\"font-size: 16px;\"><strong><span style='line-height: 115%; font-family: \"Century Gothic\", sans-serif; color: black;'>Responsibilities</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:115%;'><span style='font-size: 16px; line-height: 115%; font-family: \"Century Gothic\", sans-serif; color: black;'>To perform the job successfully, an individual should demonstrate the following competencies:</span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Greeting:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Professionally greet guests upon arrival, directing them to the appropriate waiting area.&nbsp;</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Appointment scheduling:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Managing doctors&#39; schedules and scheduling patients based on doctors&#39; orders.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Provide information</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>:&nbsp;Offer information about services and patient account items.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Resolve issues:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Maintain records:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Review patient accounts, update patient demographics, and maintain patient records confidentiality.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Collaborate with others:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Work with other departments to identify and improve customer service.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Communication:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Relay appropriate information to/from patients to doctors or management.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Reception area upkeep:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Ensuring the reception area is clean, organized, and presentable.</span></li><li style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Customer service:</span></strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>&nbsp;Address patient inquiries and provide information about the company.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:12.95pt;background:white;'><span style=\"font-size: 16px;\"><strong><em><span style='font-family: \"Century Gothic\", sans-serif; color: rgb(13, 13, 13);'>&nbsp;</span></em></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:115%;'><span style=\"font-size: 16px;\"><strong><span style='line-height: 115%; font-family: \"Century Gothic\", sans-serif; color: black;'>Qualifications and Skills</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px;\" data-pasted=\"true\"><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"Century Gothic\", sans-serif; color: black;'>One to two years of experience in a medical office or ophthalmology setting preferred</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Medical insurance and vision insurance verification experience preferred</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Strong customer service skills</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Strong verbal and written communication skills&nbsp;</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Professional interpersonal skills</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Attention to detail</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Ability to multitask and manage time well</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Great active listening skills and phone etiquette</span></li><li style=\"font-weight: bold; font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'><strong>Bilingual (Spanish required)</strong></span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:-13.5pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style='font-size: 16px; font-family: \"Century Gothic\", sans-serif; color: rgb(13, 13, 13);'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:12.95pt;background:white;'><span style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Benefits</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Health insurance</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Dental Insurance&nbsp;</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Life Insurance</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Accidental Death &amp; 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color: black;'>Requirements</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Attendance &ndash; arrives at work on time and has minimal absences.&nbsp;</span></li><li style=\"font-weight: bold; font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Availability to work Monday &ndash; Friday and weekends.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:12.95pt;background:white;'><span style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Physical Demands</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:12.95pt;background:white;'><span style='font-size: 16px; font-family: \"Century Gothic\", sans-serif; color: black;'>The employee must be able to:&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Walk, stand, and sit for prolonged periods of time.</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Occasionally be able to lift and/or move up to 25 pounds.</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Occasionally, be able to push up to an excess of 50 pounds.</span></li><li style=\"font-size: 16px;\"><span style='font-family: \"Century Gothic\", sans-serif; color: black;'>Occasionally, be able to bend, stoop, kneel, and climb.</span></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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            "codeValue": "IsMonetaryFlag"
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      ]
    },
    "requisitionTitle": "Full-time Front Office Associate",
    "clientRequisitionID": "1109",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Rockville",
          "postalCode": "20852",
          "countrySubdivisionLevel1": {
            "codeValue": "MD"
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        },
        "nameCode": {
          "shortName": "Rockville, Rockville, MD, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/565203?cid=e6c90dbf-63eb-483e-97c3-7a3739ccf185&ccId=19000101_000003&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 18682
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}
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