Customer Service Representative 12-8 Shift

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  "inferred_at": "2026-06-06T10:26:08.449Z",
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    "location": {
      "city": "Bishopville",
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    "location": {
      "city": "Bishopville",
      "state": "Maryland",
      "postalCode": "21813",
      "addressCountry": "United States"
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    "datePosted": "2026-04-22",
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    "description": "<p><span style=\"font-size: 24pt\"><span>🌊 <span style=\"font-weight: bold\">Who We Are</span></span></span></p>\n<p>At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.</p>\n<p>We believe:</p>\n<ul>\n<li>Service should feel human, not transactional</li>\n<li>Customers should feel heard, cared for, and taken seriously</li>\n<li>The first interaction matters just as much as the work itself</li>\n<li>And a career here can be something you’re proud of—not just something you do</li>\n</ul>\n<p>We’ve built a company where people grow, customers trust us, and the bar is set high.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>⚠️ <span style=\"font-weight: bold\">Let’s Be Clear (Read This First)</span></span></span></p>\n<p>This is not for everyone.</p>\n<p>This is not just answering phones.<br>This is not a low-energy, go-through-the-motions role.</p>\n<p>This is a <span style=\"font-weight: bold\">high-performance customer experience role</span> where:</p>\n<ul>\n<li>Empathy matters</li>\n<li>Urgency matters</li>\n<li>Communication matters</li>\n</ul>\n<p>You are the <span style=\"font-weight: bold\">first impression</span> of Seaside Plumbing.</p>\n<p>If you don’t genuinely care about people, struggle to stay organized under pressure, or can’t bring energy to every interaction—this is not the place for you.</p>\n<p>👉 <span style=\"font-weight: bold\">We are where the best come to become elite.</span></p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📞 <span style=\"font-weight: bold\">What You’ll Do</span></span></span></p>\n<p>As a Customer Service Representative at Seaside, you will:</p>\n<ul>\n<li>Answer incoming calls and assist customers with scheduling and service needs</li>\n<li>Create a warm, professional, and reassuring experience for every caller</li>\n<li>Handle inbound and outbound communication via phone, email, and chat</li>\n<li>Follow up with customers to ensure needs are met and expectations are clear</li>\n<li>Navigate multiple systems to input and manage customer information</li>\n<li>Turn frustrated or uncertain customers into confident, loyal ones</li>\n<li>Work closely with dispatch and field teams to ensure smooth operations</li>\n<li>Maintain speed, accuracy, and attention to detail in a fast-paced environment</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>💪 <span style=\"font-weight: bold\">What Success Looks Like Here</span></span></span></p>\n<ul>\n<li>Customers feel heard, cared for, and confident after speaking with you</li>\n<li>You respond quickly and follow through—every time</li>\n<li>You handle a high volume of calls without sacrificing quality</li>\n<li>You bring energy, empathy, and professionalism to every interaction</li>\n<li>You solve problems—not just route them</li>\n<li>You take ownership of your role and your results</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧠 <span style=\"font-weight: bold\">What Makes This Role Different</span></span></span></p>\n<p>This is not just a call center job.</p>\n<p>We invest heavily in:</p>\n<ul>\n<li>Customer communication and experience training</li>\n<li>Personal and professional development</li>\n<li>Creating a team that actually supports each other</li>\n</ul>\n<p>You won’t just answer calls here—<br>👉 You’ll represent the brand and create meaningful experiences for customers.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>💰 <span style=\"font-weight: bold\">Compensation &amp; Benefits</span></span></span></p>\n<p>We believe great people deserve to be taken care of.</p>\n<ul>\n<li>Competitive pay: $19–$22/hour (based on experience and performance)</li>\n<li><span style=\"font-weight: bold\">100% paid health, dental, and vision (for you AND your family)</span></li>\n<li>$15,000 company-paid life insurance (with upgrade options)</li>\n<li>401(k) with 4% match</li>\n<li>Performance-based bonuses</li>\n<li>Profit sharing</li>\n<li>Paid vacation, sick time, and holidays</li>\n<li>Ongoing paid training</li>\n</ul>\n<p>👉 Very few companies offer what we offer. We mean that.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧩 <span style=\"font-weight: bold\">Who This Is For</span></span></span></p>\n<p>This role is a great fit if you:</p>\n<ul>\n<li>Genuinely enjoy helping people</li>\n<li>Are a strong communicator with a positive attitude</li>\n<li>Thrive in a fast-paced, multitasking environment</li>\n<li>Are organized and detail-oriented</li>\n<li>Take pride in doing things the right way</li>\n<li>Follow through and take ownership</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🚫 <span style=\"font-weight: bold\">Who This Is NOT For</span></span></span></p>\n<p>This is NOT a fit if you:</p>\n<ul>\n<li>Dislike talking to people or handling customer concerns</li>\n<li>Struggle with urgency or time management</li>\n<li>Get overwhelmed easily in fast-paced environments</li>\n<li>Avoid accountability or follow-through</li>\n<li>Prefer low expectations and minimal structure</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📊 <span style=\"font-weight: bold\">Performance Expectations</span></span></span></p>\n<ul>\n<li>Handle a high volume of calls (100+ per day)</li>\n<li>Maintain fast response times (speed to lead under 15 minutes)</li>\n<li>Ensure no missed leads or follow-ups</li>\n<li>Deliver consistent, high-quality customer interactions</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧠 <span style=\"font-weight: bold\">Requirements</span></span></span></p>\n<ul>\n<li>High school diploma or GED</li>\n<li>1+ years of customer service experience (call center experience a plus)</li>\n<li>Strong written and verbal communication skills</li>\n<li>Ability to navigate multiple systems efficiently</li>\n<li>Strong data entry and typing skills</li>\n<li>Strong problem-solving and follow-up skills</li>\n<li>Basic computer skills (Microsoft Office/Google Drive)</li>\n<li>Ability to assess situations quickly and act accordingly</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>⏰ <span style=\"font-weight: bold\">Schedule</span></span></span></p>\n<ul>\n<li>2nd shift: 12:00 PM – 8:00 PM</li>\n<li>Rotating Saturday shift: 8:00 AM – 5:00 PM</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🔥 <span style=\"font-weight: bold\">Final Word</span></span></span></p>\n<p>There are easier customer service jobs out there.</p>\n<p>But if you’re looking for:</p>\n<ul>\n<li>Growth</li>\n<li>Opportunity</li>\n<li>A team that actually cares</li>\n<li>And a role where you make a real impact on people’s day</li>\n</ul>\n<p>👉 This is where you raise your standard—and help others feel taken care of.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📩 <span style=\"font-weight: bold\">Apply Now</span></span></span></p>\n<p>If you’re ready to be the voice that sets the tone for an incredible customer experience, we’d love to meet you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.</span></p>",
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