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Home › Companies › 34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 › Reservations Agent

Reservations Agent

34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 · Yountville, CA, US, Yountville, CA · Active · $18–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001
TitleReservations Agent
Normalized title-
Department / team-
LocationYountville, CA, United States
Work model-
Employment type-
Salary$18–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-18 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Yountville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001
Sourcecefcf287-a031-4675-b7f1-697cb5bd79ca
ATS providerADP Workforce Now Recruiting

Description

RESERVATIONS AGENT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting. ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service oriented manner. Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working. Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Answer all incoming calls promptly in a friendly efficient and courteous manner. Be able to answer guest inquiries about hotel services facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times. Communicate and work closely with the Sales Department concerning group bookings. Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle all special reservations to include V.I.P. reservations packages and discounts. Compile and input all necessary information for the required Rooms Merchandising meetings. Promptly efficiently and accurately book and block rooms using hotel guidelines for Group Rooming Lists and Booking Agreements. Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue. Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees. Complete forecasts as required by management. Monitor daily sales activity and alert Guest Services Manager of sold out nights group ceiling status and possible problem situations. Perform any other duties as requested by management. Attend meetings as required by management. Be able to perform all duties of Guest Services Agent and assist as needed at front desk. REQUIRED QUALIFICATIONS: College course work in related field helpful. Experience in a hotel or a related field required. High School diploma or equivalent required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Must maintain composure and objectivity while under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) https://www.theestateyountville.com/

Full job record

Job IDcd96a355e290a5d981c25efe2f1285b051ee3959
Org ID1bcc86a4-269c-45aa-ba54-a37c7483c71d
Source IDcefcf287-a031-4675-b7f1-697cb5bd79ca
Board IDcefcf287-a031-4675-b7f1-697cb5bd79ca
Provideradp_workforcenow
Provider Job Key567764
TitleReservations Agent
Normalized Title—
Statusactive
Activeyes
Location TextYountville, CA, US, Yountville, CA
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CityYountville
Salary Raw18 To 20 (USD) Hourly
Salary Min18
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34329f9b-2c86-4c6a-b1b8-d630ad75196f&ccId=19000101_000001&lang=en_US&type=JS&jobId=567764&jwId=9201425031970_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34329f9b-2c86-4c6a-b1b8-d630ad75196f&ccId=19000101_000001&lang=en_US&type=JS&jobId=567764&jwId=9201425031970_1
First Seen At2026-05-31 18:55:17Z
Last Seen At2026-06-06 13:03:36Z
Last Checked At2026-06-06 13:03:36Z
Last Changed At2026-06-06 13:03:36Z
Inactive At—
Source Posted At2026-05-18 23:12:00Z
Source Updated At—
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>RESERVATIONS AGENT&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>Yountville, CA</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp; &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;background:white;'>Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities &ndash; the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;background:white;'>JOB SUMMARY:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;background:white;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>ESSENTIAL JOB RESPONSIBILITIES:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;Approach all encounters with guests and employees in a friendly service oriented manner.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Maintain a warm and friendly demeanor at all times.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Answer all incoming calls promptly in a friendly efficient and courteous manner.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Be able to answer guest inquiries about hotel services facilities and hours of operation.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Communicate and work closely with the Sales Department concerning group bookings.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Maintain accurate files and reports.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Handle all special reservations to include V.I.P. reservations packages and discounts.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Compile and input all necessary information for the required Rooms Merchandising meetings.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Promptly efficiently and accurately book and block rooms using hotel guidelines for Group Rooming Lists and Booking Agreements.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Complete forecasts as required by management.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Monitor daily sales activity and alert Guest Services Manager of sold out nights group ceiling status and possible problem situations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Perform any other duties as requested by management.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Attend meetings as required by management.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Be able to perform all duties of Guest Services Agent and assist as needed at front desk.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>REQUIRED QUALIFICATIONS:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>College course work in related field helpful.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Experience in a hotel or a related field required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>High School diploma or equivalent required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Must be able to convey information and ideas clearly.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Must be able to evaluate and select among alternative courses of action quickly and accurately.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Must work well in stressful high-pressure situations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Must be able to work with and understand financial information and data and basic arithmetic functions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#333333;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>Must maintain composure and objectivity while under pressure.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>Hotel Villagio &amp; Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><em><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>https://www.theestateyountville.com/</span></p></div>\n",
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