Team Lead

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    "location": {
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      "state": "Florida",
      "postalCode": "32819",
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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\"><a href=\"https://playactivate.com/\" target=\"_blank\" rel=\"noopener noreferrer\">#EnterTheGame </a></span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(61, 91, 242); font-family: helvetica; font-size: 14pt\"><span style=\"font-weight: bold\">Activate: What We Do </span></span></p>\n<p><span style=\"color: rgb(0, 47, 89); font-family: helvetica; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(0, 23, 140)\">Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. </span><span style=\"color: rgb(0, 23, 140)\">We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\"><em><a href=\"https://www.youtube.com/watch?v=Fp8mpM1cD2k\" target=\"_blank\" rel=\"noopener noreferrer\">▶️ Press play on this video</a><a href=\"https://www.youtube.com/watch?v=Fp8mpM1cD2k\" target=\"_blank\" rel=\"noopener noreferrer\"> </a><span style=\"color: rgb(0, 23, 140)\">to see Activate in action (we promise it’s worth it). Follow @activategames on <a href=\"https://www.tiktok.com/@activategames\" target=\"_blank\" rel=\"noopener noreferrer\">TikTok</a>, <a href=\"https://www.instagram.com/activategames/?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a>, and <a href=\"https://www.facebook.com/activategames/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook </a>to stay locked in.</span></em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(61, 91, 242); font-family: helvetica; font-size: 14pt; font-weight: bold\"><span style=\"font-weight: bold\">Position Overview</span></span><br></p>\n<p><span style=\"color: rgb(61, 91, 242); font-family: helvetica; font-size: 14pt; font-weight: bold\"><br></span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">This job posting is for an existing vacancy. This is a full-time, permanent position at our Pointe Orlando store located at 9101 International Drive, Suite 1144, Orlando, Florida 32819. </span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt; font-weight: bold\"><span style=\"font-weight: bold\"><span style=\"color: rgb(61, 111, 242); font-size: 14pt\">Responsibilities/Accountabilities</span> </span></span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt; font-weight: bold\">Customer and Store Operations</span></p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Assist customer at check-in, creating and receiving invoices, taking payments, and perform overrides at check-in </span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Resolve customer complaints and escalate to the Store Leader as required</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Aware of all Activate Programs, ensure they are applied in compliance with company standards</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt; font-weight: bold\">Team Leadership</span></p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Train new employees, lead with knowledge, maintaining a key focus on customer success</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Coach and foster relationships with incoming potential customers, existing employees and management</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Oversee staff and delegate tasks, supporting them throughout the scheduled shift</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt; font-weight: bold\">Maintenance and Inventory</span></p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Understand and assess maintenance requirements related to inventory management and componentry</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Maintain the rooms by delegating cleaning, painting, and any required maintenance</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(61, 91, 242); font-family: helvetica; font-size: 14pt; font-weight: bold\">Working Environment</span></p>\n<p><br></p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Must be comfortable working in an environment with bright flashing lights, loud music, and fog</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(61, 91, 242); font-family: helvetica; font-size: 14pt; font-weight: bold\">Qualifications</span></p>\n<p><br></p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\"> Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset </span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\"> Proficient in the use of hand and power tools</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(0, 23, 140)\">Proficiency in Microsoft Office and related software is an asset </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(61, 91, 242); font-family: helvetica; font-size: 14pt; font-weight: bold\">Perks That Power Our People</span></p>\n<p><br></p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(0, 23, 140)\">Competitive wage with incremental pay increase </span><br></span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(0, 23, 140)\">401(k) and benefits (medical, dental, vision, and basic life insurance) </span></span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(0, 23, 140)\">Employee assistance program (EAP)</span></span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Paid time off</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Ongoing learning and training with a focus on technology and innovation</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Free game play and employee discounts</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Fun and dynamic work environment</span></li>\n<li><span style=\"color: rgb(0, 23, 140); font-family: helvetica; font-size: 12pt\">Casual and comfortable dress code<br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><em><span style=\"color: rgb(0, 23, 140)\"><span style=\"font-weight: bold\">Successful completion of a criminal record check is a condition of employment for this position. </span>  </span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><em><span style=\"color: rgb(0, 23, 140)\"> <br></span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><em><span style=\"color: rgb(0, 23, 140)\">Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact</span> <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> <span style=\"color: rgb(0, 23, 140)\">which is an email monitored for this purpose.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><em><span style=\"color: rgb(0, 23, 140)\">We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.</span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"> </span></p>",
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