Intervention Specialist Tier III- Bilingualrvention Specialist Tier III- Bilingual

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    "jobTitle": "Intervention Specialist Tier III- Bilingualrvention Specialist Tier III- Bilingual",
    "location": "Crisis Center of Tampa Bay - Tampa, FL 33613",
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    "description": "<div>\n<div>\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Position Summary</span></span></strong></span></span></p>\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. </span></span></span></p>\n<p> </p>\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The Intervention Specialist position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, and text message and in person. The Intervention Specialist will also perform safety and reassurance checks; and offer specialized follow-up care to persons in need of short-term care coordination as it relates to mental health, or early childhood concerns. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse, and domestic violence. The Intervention Specialist reports to the Contact Center Supervisor and in his/her absence the Operations Manager of Gateway Services.  </span></span></span></p>\n<p style=\"text-align:justify;\"> </p>\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Strategic/Transformational</span></span></strong><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#FF0000;\">Duties and Responsibilities</span></strong></span></span></span></p>\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#FF0000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary, in English and Spanish.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. </span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Transactional/Administrative</span></span></strong><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#FF0000;\">Duties and Responsibilities</span></strong></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provides exceptional customer service during crisis intervention, counseling, and suicide lethality assessments.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provides comprehensive information and resource referrals; and offers follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.)</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrates availability for off hours assignments when necessary for service area functioning.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Completes required initial and ongoing training as needed.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrates mastery on customer service on all lines, information and referral, specialty lines (veterans, first responder, mental health and substance use) and the suicide hotline.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Serves as a primary contact for handling callers in crisis and suicide-related  needs</span></span></span></li>\n</ul>\n</div>\n\n<div style=\"page-break-after:always;\"><span style=\"display:none\"> </span></div>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Performs other such duties as may be assigned by the supervisory team.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Completes pre-service training requirements including: CCTB Core Training within the first sixty days of employment.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Completes ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Expected to meet all contracted deliverables.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Expected to maintain an average score of 80% or greater on all individual performance metrics.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Required Competencies </span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#FF0000;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Cooperation/Teamwork </span></strong><span style=\"font-family:Arial, sans-serif;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Engaging Communication </span></strong><span style=\"font-family:Arial, sans-serif;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Customer Service (Internal &amp; External) </span></strong><span style=\"font-family:Arial, sans-serif;\">- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#FF0000;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Adaptability </span></strong><span style=\"font-family:Arial, sans-serif;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#FF0000;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Problem Solving </span></strong><span style=\"font-family:Arial, sans-serif;\">- Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Judgment </span></strong><span style=\"font-family:Arial, sans-serif;\">- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Valuing &amp; Fostering Diversity </span></strong><span style=\"font-family:Arial, sans-serif;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Self-Management </span></strong><span style=\"font-family:Arial, sans-serif;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Education and Experience</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Associate degree in a human service-related field OR one year counseling or crisis intervention experience in lieu of degree.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish required.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Comfort with diverse populations and flexibility are essential.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Proficiency in oral and written communication skills.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrated leadership ability.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Windows based computer systems required.</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p style=\"margin-right:-54px;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Physical Demands/Working Conditions</span></span></strong></span></span></span></p>\n\n<p style=\"margin-right:-54px;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Physical Requirement:</span></em><span style=\"font-family:Arial, sans-serif;\"> Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for prolonged periods of time.</span></span></span></span></p>\n\n<p style=\"margin-right:-54px;\"> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Working Conditions</span></em><span style=\"font-family:Arial, sans-serif;\">: Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\">  </span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Travel</span></em><span style=\"font-family:Arial, sans-serif;\">: Minimal</span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Hours</span></em><span style=\"font-family:Arial, sans-serif;\">: Determined by assigned schedule.  211 is open 365 days a year 24-hours a day.  Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents</span></span></span></span></p>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></em><span style=\"font-family:Arial, sans-serif;\">.</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></em></span></span></p></div>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Intervention Specialist Tier III- Bilingualrvention Specialist Tier III- Bilingual\",\"identifier\":\"J13R58163244\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/163244\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-06-02\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: AnyJob Category: Nonprofit - Social Services\\n\\nPosition Summary\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. \\n \\nThe Intervention Specialist position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, and text message and in person. The Intervention Specialist will also perform safety and reassurance checks; and offer specialized follow-up care to persons in need of short-term care coordination as it relates to mental health, or early childhood concerns. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse, and domestic violence. The Intervention Specialist reports to the Contact Center Supervisor and in his/her absence the Operations Manager of Gateway Services.  \\n \\nStrategic/Transformational Duties and Responsibilities\\n\\n\\tProvides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary, in English and Spanish.\\n\\tParticipates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\n \\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tProvides exceptional customer service during crisis intervention, counseling, and suicide lethality assessments.\\n\\tProvides comprehensive information and resource referrals; and offers follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.)\\n\\tDemonstrates availability for off hours assignments when necessary for service area functioning.\\n\\tCompletes required initial and ongoing training as needed.\\n\\tDemonstrates mastery on customer service on all lines, information and referral, specialty lines (veterans, first responder, mental health and substance use) and the suicide hotline.\\n\\tServes as a primary contact for handling callers in crisis and suicide-related  needs\\n\\n\\n\\n \\n\\n\\n\\tPerforms other such duties as may be assigned by the supervisory team.\\n\\tCompletes pre-service training requirements including: CCTB Core Training within the first sixty days of employment.\\n\\tCompletes ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tExpected to meet all contracted deliverables.\\n\\tExpected to maintain an average score of 80% or greater on all individual performance metrics.\\n\\n\\n \\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\n \\n\\nEducation and Experience\\n\\n\\n\\tAssociate degree in a human service-related field OR one year counseling or crisis intervention experience in lieu of degree.\\n\\tBilingual in Spanish required.\\n\\tExhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. \\n\\tComfort with diverse populations and flexibility are essential.\\n\\tProficiency in oral and written communication skills.\\n\\tDemonstrated leadership ability.\\n\\tKnowledge of Windows based computer systems required.\\n\\n\\n \\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for prolonged periods of time.\\n\\n \\n\\nWorking Conditions: Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer.\\n\\n  \\n\\nTravel: Minimal\\n\\n \\n\\nHours: Determined by assigned schedule.  211 is open 365 days a year 24-hours a day.  Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents\\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\n \\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"\\n\\nPosition Summary\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. \\n \\nThe Intervention Specialist position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, and text message and in person. The Intervention Specialist will also perform safety and reassurance checks; and offer specialized follow-up care to persons in need of short-term care coordination as it relates to mental health, or early childhood concerns. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse, and domestic violence. The Intervention Specialist reports to the Contact Center Supervisor and in his/her absence the Operations Manager of Gateway Services.  \\n \\nStrategic/Transformational Duties and Responsibilities\\n\\n\\tProvides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary, in English and Spanish.\\n\\tParticipates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\n \\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tProvides exceptional customer service during crisis intervention, counseling, and suicide lethality assessments.\\n\\tProvides comprehensive information and resource referrals; and offers follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.)\\n\\tDemonstrates availability for off hours assignments when necessary for service area functioning.\\n\\tCompletes required initial and ongoing training as needed.\\n\\tDemonstrates mastery on customer service on all lines, information and referral, specialty lines (veterans, first responder, mental health and substance use) and the suicide hotline.\\n\\tServes as a primary contact for handling callers in crisis and suicide-related  needs\\n\\n\\n\\n \\n\\n\\n\\tPerforms other such duties as may be assigned by the supervisory team.\\n\\tCompletes pre-service training requirements including: CCTB Core Training within the first sixty days of employment.\\n\\tCompletes ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tExpected to meet all contracted deliverables.\\n\\tExpected to maintain an average score of 80% or greater on all individual performance metrics.\\n\\n\\n \\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\n \\n\\nEducation and Experience\\n\\n\\n\\tAssociate degree in a human service-related field OR one year counseling or crisis intervention experience in lieu of degree.\\n\\tBilingual in Spanish required.\\n\\tExhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. \\n\\tComfort with diverse populations and flexibility are essential.\\n\\tProficiency in oral and written communication skills.\\n\\tDemonstrated leadership ability.\\n\\tKnowledge of Windows based computer systems required.\\n\\n\\n \\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for prolonged periods of time.\\n\\n \\n\\nWorking Conditions: Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer.\\n\\n  \\n\\nTravel: Minimal\\n\\n \\n\\nHours: Determined by assigned schedule.  211 is open 365 days a year 24-hours a day.  Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents\\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\n \\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"2 Year Degree\"}",
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