Retention Manager (Enterprise SaaS)

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    "url": "https://ticketmanager.applytojob.com/apply/jobs/details/o5sOTOZFg9?&",
    "heading": "Retention Manager (Enterprise SaaS)",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<div style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Retention Manager</span></span></b></span></span></span></div><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Live events are fun.  </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Why Work at TicketManager</span></span></b></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">The Role </span></span></b></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">TicketManager is hiring a Retention Manager (RM) to own the end-to-end contract renewal strategy and execution for a defined portfolio of enterprise accounts. This is a quota-carrying, revenue-critical role responsible for driving Gross Revenue Retention (GRR). </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">The RM serves as the commercial owner of the renewal, partnering closely with Strategic Accounts, Account Management, and Sales to assess account health, mitigate risk, and maximize long-term customer value.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">This role is highly cross-functional and requires a strong operator who can manage complex deal cycles, lead negotiations with senior stakeholders, and drive disciplined forecasting and execution across the renewal pipeline.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Responsibilities: </span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Own the end-to-end renewal lifecycle for a defined book of business, including strategy, execution, and close </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Deliver against renewal targets (GRR / NRR) and maintain high forecast accuracy </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Build and manage a rolling renewal pipeline, ensuring timely engagement (90–180 days out depending on contract size) </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Proactively identify renewal risk signals and drive mitigation plans in partnership with CSM and Account teams </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Lead commercial negotiations including pricing, terms, and contract structure within established guardrails </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Partner with Sales to identify and transition expansion opportunities (upsell/cross-sell) where applicable </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Act as the internal quarterback for renewals, aligning Legal, Finance, Product, and leadership stakeholders </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Maintain rigorous CRM hygiene, forecasting discipline, and reporting visibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Drive process consistency and improvements across the renewal motion</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Desired Skills and Experience: </span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Bachelor’s degree required </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">5-7+ years of experience in a quota-carrying SaaS revenue role (Renewals, Account Management, or Enterprise Sales) </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Proven track record of achieving renewal targets (GRR) and managing revenue forecasts </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Strong commercial acumen with experience leading contract negotiations and pricing discussions </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Experience managing complex enterprise accounts with multiple stakeholders </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Highly organized with strong pipeline management and forecasting discipline </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Confident executive communicator with experience engaging senior decision-makers </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Ability to operate cross-functionally and drive alignment across teams </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Experience in ticketing, sports, events, hospitality, or enterprise services is a plus</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">TicketManager Highlights:</span></span></b></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Location: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Calabasas, CA (HQ) or New York, NY</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Compensation: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">$100,000-$120,000 Base Salary + Variable Compensation</span></span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">OTE: $120,000-$160,000</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Variable compensation tied to renewal performance (GRR) </span></span></span></span></span></span></li></ul></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Reports To</span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">: VP, Strategic Accounts </span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Work</span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\"> <b>Expectations</b>: In-office, Monday–Friday</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Retirement: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">401(k) Company Match</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Health Benefits</span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Time Off: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Unlimited PTO</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Interview Process: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Events: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span></span> </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Perks: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Recognition: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></span></li></ul><br> ",
    "description_text": "Retention Manager\n Live events are fun.\n Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.\n Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.\n Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\n TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\n We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\n Why Work at TicketManager\n At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\n If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\n The Role\n TicketManager is hiring a Retention Manager (RM) to own the end-to-end contract renewal strategy and execution for a defined portfolio of enterprise accounts. This is a quota-carrying, revenue-critical role responsible for driving Gross Revenue Retention (GRR).\n The RM serves as the commercial owner of the renewal, partnering closely with Strategic Accounts, Account Management, and Sales to assess account health, mitigate risk, and maximize long-term customer value.\n This role is highly cross-functional and requires a strong operator who can manage complex deal cycles, lead negotiations with senior stakeholders, and drive disciplined forecasting and execution across the renewal pipeline.\n Responsibilities: Own the end-to-end renewal lifecycle for a defined book of business, including strategy, execution, and close\n Deliver against renewal targets (GRR / NRR) and maintain high forecast accuracy\n Build and manage a rolling renewal pipeline, ensuring timely engagement (90–180 days out depending on contract size)\n Proactively identify renewal risk signals and drive mitigation plans in partnership with CSM and Account teams\n Lead commercial negotiations including pricing, terms, and contract structure within established guardrails\n Partner with Sales to identify and transition expansion opportunities (upsell/cross-sell) where applicable\n Act as the internal quarterback for renewals, aligning Legal, Finance, Product, and leadership stakeholders\n Maintain rigorous CRM hygiene, forecasting discipline, and reporting visibility\n Drive process consistency and improvements across the renewal motion\n Desired Skills and Experience: Bachelor’s degree required\n 5-7+ years of experience in a quota-carrying SaaS revenue role (Renewals, Account Management, or Enterprise Sales)\n Proven track record of achieving renewal targets (GRR) and managing revenue forecasts\n Strong commercial acumen with experience leading contract negotiations and pricing discussions\n Experience managing complex enterprise accounts with multiple stakeholders\n Highly organized with strong pipeline management and forecasting discipline\n Confident executive communicator with experience engaging senior decision-makers\n Ability to operate cross-functionally and drive alignment across teams\n Experience in ticketing, sports, events, hospitality, or enterprise services is a plus\n TicketManager Highlights: Location: Calabasas, CA (HQ) or New York, NY\n Compensation: $100,000-$120,000 Base Salary + Variable Compensation OTE: $120,000-$160,000\n Variable compensation tied to renewal performance (GRR)\n Reports To : VP, Strategic Accounts\n Work Expectations : In-office, Monday–Friday\n Retirement: 401(k) Company Match\n Health Benefits : Medical, Dental, Vision & Chiropractic\n Time Off: Unlimited PTO\n Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.\n Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering\n Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.\n Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal\n 4.5 out of 5 Glassdoor rating\n Used by over 4,000 globally known companies including ~15% of the Fortune 500",
    "jsonld_jobposting": {
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      "title": "Retention Manager (Enterprise SaaS)",
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      "datePosted": "2026-05-13",
      "description": "<div style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Retention Manager</span></span></b></span></span></span></div><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Live events are fun.  </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Why Work at TicketManager</span></span></b></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">The Role </span></span></b></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">TicketManager is hiring a Retention Manager (RM) to own the end-to-end contract renewal strategy and execution for a defined portfolio of enterprise accounts. This is a quota-carrying, revenue-critical role responsible for driving Gross Revenue Retention (GRR). </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">The RM serves as the commercial owner of the renewal, partnering closely with Strategic Accounts, Account Management, and Sales to assess account health, mitigate risk, and maximize long-term customer value.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">This role is highly cross-functional and requires a strong operator who can manage complex deal cycles, lead negotiations with senior stakeholders, and drive disciplined forecasting and execution across the renewal pipeline.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Responsibilities: </span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Own the end-to-end renewal lifecycle for a defined book of business, including strategy, execution, and close </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Deliver against renewal targets (GRR / NRR) and maintain high forecast accuracy </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Build and manage a rolling renewal pipeline, ensuring timely engagement (90–180 days out depending on contract size) </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Proactively identify renewal risk signals and drive mitigation plans in partnership with CSM and Account teams </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Lead commercial negotiations including pricing, terms, and contract structure within established guardrails </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Partner with Sales to identify and transition expansion opportunities (upsell/cross-sell) where applicable </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Act as the internal quarterback for renewals, aligning Legal, Finance, Product, and leadership stakeholders </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Maintain rigorous CRM hygiene, forecasting discipline, and reporting visibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Drive process consistency and improvements across the renewal motion</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Desired Skills and Experience: </span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Bachelor’s degree required </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">5-7+ years of experience in a quota-carrying SaaS revenue role (Renewals, Account Management, or Enterprise Sales) </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Proven track record of achieving renewal targets (GRR) and managing revenue forecasts </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Strong commercial acumen with experience leading contract negotiations and pricing discussions </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Experience managing complex enterprise accounts with multiple stakeholders </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Highly organized with strong pipeline management and forecasting discipline </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Confident executive communicator with experience engaging senior decision-makers </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Ability to operate cross-functionally and drive alignment across teams </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Experience in ticketing, sports, events, hospitality, or enterprise services is a plus</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">TicketManager Highlights:</span></span></b></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Location: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Calabasas, CA (HQ) or New York, NY</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Compensation: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">$100,000-$120,000 Base Salary + Variable Compensation</span></span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">OTE: $120,000-$160,000</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Variable compensation tied to renewal performance (GRR) </span></span></span></span></span></span></li></ul></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Reports To</span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">: VP, Strategic Accounts </span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Work</span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\"> <b>Expectations</b>: In-office, Monday–Friday</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Retirement: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">401(k) Company Match</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Health Benefits</span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Time Off: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Unlimited PTO</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Interview Process: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Events: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span></span> </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Perks: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Recognition: </span></span></span></b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></span></li></ul><br> ",
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