Site Reliability Engineer

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      "city": "Colombo 07",
      "state": "Western",
      "postalCode": "00700",
      "addressCountry": "Sri Lanka"
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    "datePosted": "2026-05-19",
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    "description": "<p><span style=\"font-weight: bold\">Grubte<span style=\"font-weight: bold\">c</span>h </span>is a unified commerce engine purpose-built for the food and beverage industry. We serve a wide <br>range of customers - from SMBs to mid-market and enterprise brands - helping them manage and scale <br>their operations across multiple digital and physical channels. <br>Our platform integrates online ordering, POS, delivery aggregators, loyalty, and more - giving restaurants <br>the tools they need to thrive in a digital-first world. </p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Role Overview </span><br>This is a key role focused on improving the reliability, availability, performance, and operational maturity <br>of Grubtech's production systems. This individual will manage and improve AWS-based cloud <br>environments, including ECS-based workloads, strengthen monitoring, alerting, logging, and observability <br>capabilities, and support effective incident management for mission-critical workloads. The role will <br>partner closely with application, DevOps, infrastructure, and support teams to prevent incidents, respond <br>quickly when issues occur, improve production readiness, and reduce operational toil through automation <br>and continuous improvement. </p>\n<p><br><span style=\"font-weight: bold\">Profile: </span><br>• Bachelor’s degree in computer science, Software Engineering or related field. </p>\n<p><br>• Minimum 5 years of hands-on experience in Site Reliability Engineering, DevOps, cloud platform <br>engineering, infrastructure operations, or production engineering. </p>\n<p><br>• Strong hands-on experience operating, troubleshooting, and improving production workloads in <br>AWS; Azure or on-prem deployments would be an added advantage. </p>\n<p><br>• Experience with core AWS services and production operations, including VPC, EC2, ECS, IAM, Load <br>Balancers, CloudWatch, RDS, Security Groups, and related cloud services. </p>\n<p><br>• Hands-on working experience with Datadog is a must, including monitoring, alerting, application <br>performance monitoring, logging, dashboards, and service health visibility. </p>\n<p><br>• Ability to continuously improve existing Datadog dashboards, monitors, alert thresholds, and <br>operational views as services evolve and production needs change. </p>\n<p><br>• Experience managing and improving incident management capabilities, including incident triage, <br>escalation, communication, root-cause analysis, post-incident reviews, and follow-up actions. </p>\n<p><br>• Experience defining and improving reliability practices such as SLOs, SLIs, error budgets, runbooks, <br>playbooks, operational readiness checks, and on-call processes. </p>\n<p><br>• Experience troubleshooting distributed systems, AWS infrastructure, ECS workloads, networking, <br>databases, and application performance issues in production environments. </p>\n<p><br>• Experience in multiple scripting languages such as Python, Bash, PowerShell, JavaScript etc. </p>\n<p><br>• Experience with managed data platforms such as MongoDB Atlas, Confluent Cloud, Couchbase, <br>PlanetScale, ClickHouse, Redis, Postgres etc. </p>\n<p><br>• Experience supporting mission critical Linux systems at scale; Windows experience is optional but <br>good to have. </p>\n<p><br>• Experience supporting cloud networking DNS, Web Application Firewall, Security Groups, <br>Network Access Control List, load balancers etc. </p>\n<p><br>• Experience supporting containerized workloads using Docker and AWS ECS. </p>\n<p><br>• Expertise with cloud monitoring and management systems. </p>\n<p><br>• Experience with cloud security principles and best practices. </p>\n<p><br>• Familiarity with GitHub and GitHub Actions for managing CI/CD pipelines, release workflows, and <br>deployment automation. </p>\n<p><br>• Experience with monitoring and management tools such as Datadog, Prometheus, Grafana, ELK <br>etc. </p>\n<p><br>• Ability to analyze current technology and operational processes, then develop practical steps to <br>improve reliability, alert quality, scalability, and operational efficiency. </p>\n<p><br>• Willingness to participate in incident response and on-call support for production systems when <br>required. </p>\n<p><br>• Strong problem solving and analytical skills. </p>\n<p><br>• Strong English communication skills. </p>\n<p><br>• Ability to multitask, work well under pressure and prioritize work against competing deadlines <br>and changing business priorities.</p>",
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