Contract & Renewals Specialist

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      "postalCode": "T2P 2Y3",
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    "datePosted": "2026-06-20",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Role Overview</span><br></p>\n<p><span style=\"font-size: 12pt\">The Contract &amp; Renewals Specialist is an operational role responsible for coordinating the renewal and contract lifecycle across Algo’s customer base. This individual ensures timely renewals, accurate documentation, purchase order compliance, and seamless cross-functional coordination with Sales, Customer Success, Finance, and Legal.</span></p>\n<p><span style=\"font-size: 12pt\">This is a global role. The successful candidate will work with regional counterparts in Europe and APAC to ensure consistent follow-up and local compliance. The role is process-oriented and execution-focused: this person facilitates and coordinates, supporting Sales and Customer Success rather than leading commercial negotiations or churn conversations directly.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold; text-decoration: underline\"><span style=\"font-size: 12pt\">Key Responsibilities</span></span></p>\n<p><span style=\"font-size: 12pt\">Renewals Management:</span></p>\n<p><span style=\"font-size: 12pt\">• Coordinate the full renewal lifecycle, from early engagement to contract execution</span></p>\n<p><span style=\"font-size: 12pt\">• Proactively track upcoming renewals and ensure timely outreach and internal alerts to Sales and Customer Success with sufficient lead time to prevent churn</span></p>\n<p><span style=\"font-size: 12pt\">• Coordinate and communicate annual or contractual price increases to customers, ensuring alignment with approved rate changes and that updates are reflected in contracts and systems accordingly</span></p>\n<p><span style=\"font-size: 12pt\">• Coordinate internally with Sales, Customer Success, Finance, and Legal teams throughout the renewal process</span></p>\n<p><span style=\"font-size: 12pt\">• Identify risks to renewal and escalate appropriately to the relevant account owner</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Cancellation Management:</span></p>\n<p><span style=\"font-size: 12pt\">• Serve as the central coordination point when a cancellation is received, ensuring all relevant internal stakeholders (Sales, Customer Success, Finance, Legal, and Operations) are promptly notified with the information required to execute customer or product/service offboarding</span></p>\n<p><span style=\"font-size: 12pt\">• Maintain a log of cancellations and ensure proper documentation and CRM updates are completed</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Contract Management:</span></p>\n<p><span style=\"font-size: 12pt\">• Coordinate the preparation, review, and management of customer contracts, amendments, and renewals</span></p>\n<p><span style=\"font-size: 12pt\">• Ensure contracts are accurate, compliant, and aligned with agreed commercial terms</span></p>\n<p><span style=\"font-size: 12pt\">• Ensure all contract documentation includes information required for revenue recognition (e.g., clear start/end dates, agreed pricing, signed terms) to support accurate and timely revenue booking</span></p>\n<p><span style=\"font-size: 12pt\">• Maintain organized and up-to-date contract documentation in the contract management system</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Purchase Order (PO) Management:</span></p>\n<p><span style=\"font-size: 12pt\">• Request, track, and validate customer purchase orders</span></p>\n<p><span style=\"font-size: 12pt\">• Ensure POs align with contractual terms and invoicing requirements</span></p>\n<p><span style=\"font-size: 12pt\">• Send validated POs to Finance with confirmation that billing instructions, invoice schedules, and contract terms are accurately handed off to prevent billing errors or delays</span></p>\n<p><span style=\"font-size: 12pt\">• Act as the primary point of contact for PO-related queries from customers and internal teams</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Shared Inbox &amp; Record Keeping:</span></p>\n<p><span style=\"font-size: 12pt\">• Maintain and manage the designated renewals shared inbox, ensuring all customer and internal communications are conducted through this channel for audit trail and record-keeping purposes</span></p>\n<p><span style=\"font-size: 12pt\">• Ensure inbox hygiene and timely responses to inbound queries</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Revenue Protection &amp; Forecasting:</span></p>\n<p><span style=\"font-size: 12pt\">• Maintain accurate renewal forecasts and pipeline visibility for leadership reporting</span></p>\n<p><span style=\"font-size: 12pt\">• Support revenue reporting and ensure data integrity in HubSpot CRM</span></p>\n<p><span style=\"font-size: 12pt\">• Minimize churn exposure through proactive pipeline management and early escalation</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Stakeholder Collaboration:</span></p>\n<p><span style=\"font-size: 12pt\">• Work closely with Sales and Customer Success to align on account renewal strategy and timing</span></p>\n<p><span style=\"font-size: 12pt\">• Partner with Finance on invoicing, PO handoffs, and revenue recognition requirements</span></p>\n<p><span style=\"font-size: 12pt\">• Ensure contract, CRM, and all customer-facing documentation meets revenue recognition requirements to support accurate and timely revenue booking</span></p>\n<p><span style=\"font-size: 12pt\">• Coordinate with regional contacts in Europe and APAC to ensure locally appropriate follow-up and compliance</span></p>\n<p><span style=\"font-size: 12pt\">• Liaise with Legal on contract terms and amendments when required</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Key Requirements:</span></p>\n<p><span style=\"font-size: 12pt\">• 3–5 years of experience in contract management, renewals, sales operations, or customer success in a SaaS environment</span></p>\n<p><span style=\"font-size: 12pt\">• Good understanding of commercial terms, contracts, and billing processes</span></p>\n<p><span style=\"font-size: 12pt\">• Experience managing purchase orders and coordinating with finance teams on invoicing and revenue recognition</span></p>\n<p><span style=\"font-size: 12pt\">• Familiarity with revenue recognition principles and their implications for contract documentation</span></p>\n<p><span style=\"font-size: 12pt\">• Good organizational and stakeholder management skills</span></p>\n<p><span style=\"font-size: 12pt\">• High attention to detail and a process-oriented mindset</span></p>\n<p><span style=\"font-size: 12pt\">• Experience with CRM tools — HubSpot experience is a strong asset</span></p>\n<p><span style=\"font-size: 12pt\">• Experience with contract management or CLM systems is an advantage</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Key Skills:</span></p>\n<p><span style=\"font-size: 12pt\">• Commercial acumen and understanding of SaaS contract structures is an advantage</span></p>\n<p><span style=\"font-size: 12pt\">• Good coordination and cross-functional communication</span></p>\n<p><span style=\"font-size: 12pt\">• Analytical and detail-driven approach to data and documentation</span></p>\n<p><span style=\"font-size: 12pt\">• Ability to work independently and escalate appropriately in a fast-paced global environment</span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt; font-weight: bold\">Success Metrics</span></span></p>\n<p><span style=\"font-size: 12pt\">Metric Description:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Renewal &amp; Retention Rate Volume of contracts successfully renewed on time</span></li>\n<li><span style=\"font-size: 12pt\">On-Time Renewal Completion Percentage of renewals executed before expiry</span></li>\n<li><span style=\"font-size: 12pt\">PO Collection Timeliness Speed and accuracy of purchase order receipt and validation</span></li>\n<li><span style=\"font-size: 12pt\">Forecast Accuracy Alignment of renewal pipeline to actual outcomes</span></li>\n<li><span style=\"font-size: 12pt\">Revenue Leakage Reduction Minimization of missed or delayed revenue due to process gaps</span></li>\n<li><span style=\"font-size: 12pt\">Cancellation Response Time Speed of internal notification and handoff upon cancellation receipt</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Working Hours &amp; Location</span> — This is a North America–based role (Calgary, CA). Standard business hours apply. As the renewals function matures, the expectation is that the successful candidate will help build the team structure needed to provide coverage across global time zones.</span></p>",
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