Director, Professional Services

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Dallas, TX",
    "city": "Dallas",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
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  "inferred_at": "2026-06-06T07:57:46.819Z",
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  "remote_policy": "hybrid",
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{
  "lists": [
    {
      "text": "What You'll Do",
      "content": "<div>\n\n<li>\n<p data-path-to-node=\"1,0,0\"><strong data-path-to-node=\"1,0,0\" data-index-in-node=\"0\">End-to-End Delivery Leadership:</strong> Own the implementation lifecycle for Enterprise-tier accounts, ensuring high-quality, predictable, and repeatable delivery from SOW execution through go-live.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,1,0\"><strong data-path-to-node=\"1,1,0\" data-index-in-node=\"0\">Team Development &amp; Accountability:</strong> Lead, coach, and develop a team of Implementation Consultants and Project Managers, setting clear performance expectations and holding the team to high delivery standards.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,2,0\"><strong data-path-to-node=\"1,2,0\" data-index-in-node=\"0\">Delivery Rigor &amp; Governance:</strong> Enforce structured project plans, milestone governance, risk escalation protocols, and professional executive-status communications across the portfolio.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,3,0\"><strong data-path-to-node=\"1,3,0\" data-index-in-node=\"0\">Strategic Portfolio Economics:</strong> Own and track delivery margins and P&amp;L contributions, identifying levers to improve profitability and efficiency without sacrificing quality.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,4,0\"><strong data-path-to-node=\"1,4,0\" data-index-in-node=\"0\">Pre-Sales &amp; Scoping Partnership:</strong> Collaborate with Sales and Solutions Engineering on complex pursuits to ensure SOWs are realistic, properly estimated, and protect services margins.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,5,0\"><strong data-path-to-node=\"1,5,0\" data-index-in-node=\"0\">Executive Account Management:</strong> Build executive-level relationships as a trusted delivery advisor, leading project kick-offs, steering committees, and go-live readiness reviews.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,6,0\"><strong data-path-to-node=\"1,6,0\" data-index-in-node=\"0\">Senior Escalation Management:</strong> Serve as the primary senior delivery escalation point for at-risk accounts, proactively mobilizing resources to recover project trajectory.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,7,0\"><strong data-path-to-node=\"1,7,0\" data-index-in-node=\"0\">Operational Methodology:</strong> Champion and enforce the Emburse PS delivery methodology, driving continuous improvement in templates, playbooks, and onboarding frameworks.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,8,0\"><strong data-path-to-node=\"1,8,0\" data-index-in-node=\"0\">Performance Metrics &amp; KPIs:</strong> Define and track critical implementation KPIs, including time-to-go-live, hours per engagement, CSAT, and project margins.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,9,0\"><strong data-path-to-node=\"1,9,0\" data-index-in-node=\"0\">Cross-Functional Advocacy:</strong> Partner with Product and Engineering to advocate for configuration and integration improvements that accelerate customer time-to-value.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,10,0\"><strong data-path-to-node=\"1,10,0\" data-index-in-node=\"0\">Lifecycle Transitions:</strong> Ensure a seamless, structured handover to Customer Success and Support at go-live, providing fully documented configurations and stable account states.</p>\n</li>\n<li>\n<p data-path-to-node=\"1,11,0\"><strong data-path-to-node=\"1,11,0\" data-index-in-node=\"0\">Resource &amp; Capacity Planning:</strong> Participate in forecasting demand by engagement type and support strategic hiring decisions to ensure proper staffing and sequencing.</p>\n</li>\n\n</div>"
    },
    {
      "text": "What You'll Bring",
      "content": "\n<li><span data-path-to-node=\"1,0,1,0\">8+ years of experience in professional services, implementation, or consulting within the enterprise B2B SaaS sector</span><span data-path-to-node=\"1,0,1,1\"><sup data-turn-source-index=\"1\"></sup></span></li>\n<li><span data-path-to-node=\"1,1,1,0\">At least 5 years in a dedicated leadership or people management role, with a proven ability to develop and hold high-performing delivery teams accountable</span><span data-path-to-node=\"1,1,1,1\"><sup data-turn-source-index=\"2\"></sup></span></li>\n<li><span data-path-to-node=\"1,2,1,0\">Demonstrated success delivering multi-workstream enterprise software implementations, ideally within Finance, Procurement, ERP, or T&amp;E solutions</span><span data-path-to-node=\"1,2,1,1\"><sup data-turn-source-index=\"3\"></sup></span></li>\n<li>Proven experience with P&amp;L ownership or delivery margin accountability, demonstrating a deep understanding of services delivery economics</li>\n<li>Expertise in scoping and estimating enterprise implementations, including developing and negotiating detailed Statements of Work (SOWs)</li>\n<li>Mastery of risk management, milestone governance, resource allocation, and cross-functional stakeholder communications</li>\n<li>Working knowledge of corporate card programs, expense policy configuration, travel booking workflows, and AP/invoice automation</li>\n<li>Knowledge of enterprise integrations such as ERP connectors (SAP, Oracle, NetSuite), SSO/SAML, HRIS data feeds, and financial data exports</li>\n<li>Experience with GDS environments (Sabre, Amadeus, Travelport) or TMC workflow integrations is considered a significant advantage</li>\n<li>Proficiency in using CRM and PSA tools, such as Salesforce and Certinia/FinancialForce, for project tracking and revenue recognition</li>\n<li>Exceptional clarity and directness in written and verbal communication across all organizational levels</li>\n<li><span data-path-to-node=\"1,11,1,0\">Ability to utilize KPIs and structured data to drive organizational change and build scalable, repeatable delivery systems</span><span data-path-to-node=\"1,11,1,1\"><sup data-turn-source-index=\"12\"></sup></span></li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1777663620083,
  "updatedAt": null,
  "categories": {
    "team": "Professional Services",
    "location": "Dallas, TX",
    "commitment": "Full-Time",
    "department": "Customer Success:",
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