Project Coordinator

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    "ExternalDescriptionStr": "<p><strong>Project Coordinator (Hybrid) – Geneva, IL Branch</strong></p><p><strong>$22–$25 per hour&nbsp;</strong></p><p><strong>Full-Time | Monday–Friday, 7:30 AM – 4:00 PM</strong><br><strong>Hybrid Schedule: In-Office Tuesday &amp; Wednesday | Remote Monday, Thursday, Friday</strong></p><p>&nbsp;</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Geneva branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution.</p><p>The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork.</p><p><strong>Core Responsibilities</strong></p><ul style=\"list-style-type: disc;\"><li>Serve as a primary point of contact for internal and external customers</li><li>Review and process orders submitted by the sales team</li><li>Purchase products from vendors and corporate manufacturing facilities</li><li>Track and manage key order dates, milestones, and activities</li><li>Schedule and release completed products for fulfillment</li><li>Coordinate value-add services and pre-finishing processes</li><li>Arrange delivery and/or installation of customer orders</li><li>Collect customer payments when applicable following delivery or installation</li><li>Resolve issues related to shortages, damages, or service needs</li><li>Process factory credits and follow up on pending or denied credits</li><li>Support product inquiries and provide guidance on offerings</li><li>Assist with inventory activities and discrepancy resolution</li><li>Contribute to continuous improvement initiatives</li></ul><p><strong>Retail Segment (if applicable)</strong></p><ul style=\"list-style-type: disc;\"><li>Coordinate and manage installation permits</li><li>Verify and collect Lead Safe Install documentation</li><li>Schedule product installations and recovery appointments</li><li>Approve and process subcontractor installation payments</li></ul><p><strong>Trade Segment (if applicable)</strong></p><ul style=\"list-style-type: disc;\"><li>Assist with quoting and bidding for projects</li><li>Manage orders within OMS, including scheduling and communication of ship dates</li><li>Coordinate delivery logistics with customers and contractors</li><li>Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness</li></ul><p><strong>Qualifications</strong></p><p><strong>Education &amp; Experience</strong></p><ul style=\"list-style-type: disc;\"><li>High School Diploma or GED required</li><li>Associate degree or technical certification preferred</li><li>0–2 years of experience in customer service or general business preferred</li><li>Construction, window/door, or building materials knowledge is a plus (not required)</li></ul><p><strong>Skills &amp; Competencies</strong></p><ul style=\"list-style-type: disc;\"><li>Strong customer service and communication skills (phone, email, and in-person)</li><li>Detail-oriented with strong follow-through</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong problem-solving and critical thinking skills</li><li>Collaborative team player with a proactive mindset</li><li>Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>Ability to quickly learn internal systems and software</li></ul><p><strong>Professional Attributes</strong></p><ul style=\"list-style-type: disc;\"><li>Self-motivated and committed to continuous learning</li><li>Strong organizational and time management skills</li><li>Ability to build trust with customers and team members</li><li>Professional and polished communication and appearance</li><li>Ability to handle conflict resolution effectively</li></ul><p><strong>Physical &amp; Work Environment</strong></p><ul style=\"list-style-type: disc;\"><li>Primarily office-based with occasional entry into warehouse areas</li><li>Regular standing, walking, typing, and communication</li><li>Occasional lifting (up to 10 lbs.)</li><li>Moderate noise level typical of office environments</li></ul><p><strong>Why Join Us?</strong></p><ul style=\"list-style-type: disc;\"><li>Competitive hourly pay: $22–$25/hour</li><li>Hybrid work flexibility</li><li>Opportunity to grow within a collaborative and customer-driven team</li><li>Exposure to cross-functional business operations</li></ul><p>&nbsp;</p><p><strong>Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.</strong></p><p>&nbsp;</p>",
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