Senior Customer Success Manager (Scale Business)

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  "last_changed_at": "2026-06-04T11:27:11.538Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "El Segundo, CA",
    "city": "El Segundo",
    "region": "CA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": 195000,
  "salary_min": 165000,
  "inferred_at": "2026-06-06T19:50:24.929Z",
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    "location": {
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      "city": "El Segundo",
      "region": "CA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
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    "countries": [
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  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
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{}

{
  "lists": [
    {
      "text": "WHAT YOU WILL BE DOING",
      "content": "\n<li>\n<p data-path-to-node=\"7,0,0\"><strong data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Portfolio Management:</strong> Serve as the primary point of contact for a dedicated portfolio of <strong data-path-to-node=\"7,0,0\" data-index-in-node=\"89\">35–38 Scaled accounts (under $200k ARR)</strong> post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.</p>\n</li>\n<li>\n<p data-path-to-node=\"7,1,0\"><strong data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Retention &amp; Renewal:</strong> Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,2,0\"><strong data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Sales Collaboration:</strong> Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,3,0\"><strong data-path-to-node=\"7,3,0\" data-index-in-node=\"0\">Account Expansion:</strong> Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,4,0\"><strong data-path-to-node=\"7,4,0\" data-index-in-node=\"0\">Cross-Functional Coordination:</strong> Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,5,0\"><strong data-path-to-node=\"7,5,0\" data-index-in-node=\"0\">Data-Driven Insights:</strong> Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,6,0\"><strong data-path-to-node=\"7,6,0\" data-index-in-node=\"0\">Partner Alignment:</strong> Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,7,0\"><strong data-path-to-node=\"7,7,0\" data-index-in-node=\"0\">Scaled Enablement:</strong> Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.<sup></sup></p>\n</li>\n<li>\n<p data-path-to-node=\"7,8,0\"><strong data-path-to-node=\"7,8,0\" data-index-in-node=\"0\">Customer Advocacy:</strong> Act as the voice of the Scale customer segment and collect feedback to drive continuous improvement across all areas including product.</p>\n</li>\n"
    },
    {
      "text": "WHAT YOU BRING",
      "content": "\n<li data-path-to-node=\"8,0,0\"><strong data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">Education:</strong> Bachelor's degree in computer science, engineering, or a related field.</li>\n<li data-path-to-node=\"8,1,0\"><strong data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Domain Expertise:</strong> Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable.</li>\n<li data-path-to-node=\"8,2,0\"><strong data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Technical Savvy:</strong> Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.</li>\n<li data-path-to-node=\"8,3,0\" id=\"p-rc_ff9a03b2943c7bc4-174\"><strong data-path-to-node=\"8,3,0\" data-index-in-node=\"0\">Communication:</strong> History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions<sup data-turn-source-index=\"1\"></sup></li>\n<li><strong data-path-to-node=\"8,4,0\" data-index-in-node=\"0\">Experience:</strong> 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, <strong data-path-to-node=\"8,4,0\" data-index-in-node=\"227\">scale portfolio</strong> (30+ accounts) in the sub-$200k ARR segment is highly preferred.</li>\n<li data-path-to-node=\"8,5,0\"><strong data-path-to-node=\"8,5,0\" data-index-in-node=\"0\">Drive:</strong> Tenacious desire to see customers succeed and thrive.</li>\n<li data-path-to-node=\"8,6,0\"><strong data-path-to-node=\"8,6,0\" data-index-in-node=\"0\">SaaS Background:</strong> Previous experience within a fast-paced, growing SaaS organization.</li>\n<li data-path-to-node=\"8,7,0\"><strong data-path-to-node=\"8,7,0\" data-index-in-node=\"0\">Relationship Management:</strong> Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.</li>\n<li data-path-to-node=\"8,8,0\"><strong data-path-to-node=\"8,8,0\" data-index-in-node=\"0\">Mindset:</strong> Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.</li>\n<li data-path-to-node=\"8,9,0\"><strong data-path-to-node=\"8,9,0\" data-index-in-node=\"0\">Execution:</strong> Experience in process improvement, decision-making, planning, analysis, and service excellence.</li>\n<li data-path-to-node=\"8,10,0\"><strong data-path-to-node=\"8,10,0\" data-index-in-node=\"0\">Availability:</strong> Available to customers via Zoom during North America (Pacific) hours.</li>\n"
    },
    {
      "text": "Benefits",
      "content": "\n<li>Medical, Dental, Vision, Life Insurance</li>\n<li>401K</li>\n<li>Unlimited PTO</li>\n<li>Sick Time</li>\n<li>Holiday Parties</li>\n<li>Daily Catered Lunches</li>\n<li>Employee Recognition Programs</li>\n<li>Team Socials</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1780322341495,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "El Segundo, CA",
    "commitment": "Full-Time",
    "department": "Expert Services",
    "allLocations": [
      "El Segundo, CA",
      "Seattle",
      "Portland",
      "Remote California",
      "Washington",
      "Oregon"
    ]
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