bluedoor data·Job Postings API·bluedoor.sh ↗

HomeCompanies1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2Help Desk Specialist – Part-time On-Call

Help Desk Specialist – Part-time On-Call

1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2 · McLean, VA, US, McLean, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2
TitleHelp Desk Specialist – Part-time On-Call
Normalized title-
Department / team-
LocationMcLean, VA, United States
Work model-
Employment typePart Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-06-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in McLean.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2
Source1165c8d9-f54a-40a2-8f6b-b90966e339e9
ATS providerADP Workforce Now Recruiting

Description

HumanTouch is seeking a Tier 1 Help Desk Specialist to work part-time on-call with a Navy customer in Patuxent River, MD. This specialist will be responsible for providing Tier 1 support services and serve as the entry point for Navy NAVAIR customers by receiving, recording, resolving and/or escalating requests for service. This position includes training and mentoring, and provides the opportunity to gain experience and learn new technical skills working with Navy customers. Combined with the opportunity to obtain a Secret clearance, this position offers a stepping stone to potential new and advanced long-term opportunities. Working part time in this role, you are able to earn income while having the flexibility to pursue higher education for a degree or desired certification. It also provides the opportunity to earn supplemental income to cover expenses or save to buy new items on your bucket list. Responsibilities Include: Participate in Tier 1 Help Desk Specialist training program. Receive and record, track, resolve and/or escalate all customer inquiries or requests for service. Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures. Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service. Close all resolved incidents or requests as required. Conduct customer satisfaction call backs and record results. Monitor trends in problems and questions. Seek opportunities to improve support and training processes. Skills and Experience: Strong communication skills (verbal and written). Strong organizational skills. Microsoft Office Suite experience. Help Desk experience desired. Basic computer and IT knowledge desired. Education, Certification, and other Requirements: High school diploma and 0-2 years of experience required. Must be a US Citizen. Must be able to obtain and maintain a Secret Security Clearance or a favorable Non-NISP Background investigation. At HumanTouch we greatly value work/life balance offering a very family-friendly work environment. We are a fast-growing professional services company that provides IT solutions for Defense and Federal Civilian agencies in the areas of cybersecurity, infrastructure engineering, operations Management, solutions engineering, strategy/modernization and more. We strive to help our clients succeed by combining our deep functional expertise with the “human” element while also keeping an eye on the complex and dynamic political, economic, and technical environments.

Full job record

Job IDccd7730c9af0d04c8bbac4fbf2a3cad9ca26c0a1
Org IDa012196c-dde9-4e02-b0a3-261a7e2bb090
Source ID1165c8d9-f54a-40a2-8f6b-b90966e339e9
Board ID1165c8d9-f54a-40a2-8f6b-b90966e339e9
Provideradp_workforcenow
Provider Job Key346288
TitleHelp Desk Specialist – Part-time On-Call
Normalized Title
Statusactive
Activeyes
Location TextMcLean, VA, US, McLean, VA
Department
Team
Employment Typepart_time
Workplace Type
Remote Policy
CountryUnited States
RegionVA
CityMcLean
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&type=JS&jobId=346288&jwId=9200135424387_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&type=JS&jobId=346288&jwId=9200135424387_1
First Seen At2026-05-31 18:19:08Z
Last Seen At2026-06-06 13:18:43Z
Last Checked At2026-06-06 13:18:43Z
Last Changed At2026-06-06 13:18:43Z
Inactive At
Source Posted At2021-06-21 19:41:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1ab2a2a6-b01f-4a16-93a9-7829e18785cf|9200045072186_2/date=2026-06-06/2026-06-06T13-18-42-903Z-2798c75325c7d66d272b12b26b51f0ec055c57327d4edf9a94fcef8244a5930e.json
Event Fields
{
  "content_hash": "3a1df33ae4f08e8f063ed6d9b752a73f256d23bad7f0c9d55d8c3d914a31c2d0",
  "source_hash": "53c6f28e58e6574f7a867806e5ea07cadbb1fc99cc43c332a77352200bdb224c",
  "last_changed_at": "2026-06-06T13:18:43.856Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "McLean, VA, US, McLean, VA",
    "city": "McLean",
    "region": "VA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:18:43.829Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "McLean, VA, US, McLean, VA",
      "city": "McLean",
      "region": "VA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "links": [],
    "itemID": "9200135424387_1",
    "postDate": "2021-06-21T15:41:00.000-04:00",
    "workLevelCode": {
      "shortName": "Part Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2021-06-21T15:41Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:18Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "346288"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Help Desk Specialist – Part-time On-Call",
    "clientRequisitionID": "1276",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "McLean",
          "postalCode": "22102",
          "countrySubdivisionLevel1": {
            "codeValue": "VA"
          }
        },
        "nameCode": {
          "shortName": " McLean, VA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div>\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p>HumanTouch is seeking a Tier 1 Help Desk Specialist to work part-time on-call with a Navy customer in Patuxent River, MD. This specialist will be responsible for providing Tier 1 support services and serve as the entry point for Navy NAVAIR customers by receiving, recording, resolving and/or escalating requests for service.</p><p>This position includes training and mentoring, and provides the opportunity to gain experience and learn new technical skills working with Navy customers. Combined with the opportunity to obtain a Secret clearance, this position offers a stepping stone to potential new and advanced long-term opportunities. Working part time in this role, you are able to earn income while having the flexibility to pursue higher education for a degree or desired certification. It also provides the opportunity to earn supplemental income to cover expenses or save to buy new items on your bucket list.</p><p><strong>Responsibilities Include:</strong></p><ul><li>Participate in Tier 1 Help Desk Specialist training program.</li><li>Receive and record, track, resolve and/or escalate all customer inquiries or requests for service.</li><li>Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.</li><li>Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.</li><li>Close all resolved incidents or requests as required.</li><li>Conduct customer satisfaction call backs and record results.</li><li>Monitor trends in problems and questions.</li><li>Seek opportunities to improve support and training processes.</li></ul><p><strong>Skills and Experience:</strong></p><ul><li>Strong communication skills (verbal and written).</li><li>Strong organizational skills.</li><li>Microsoft Office Suite experience.</li><li>Help Desk experience desired.</li><li>Basic computer and IT knowledge desired.</li></ul><p><strong>Education, Certification, and other Requirements:</strong></p><ul><li>High school diploma and 0-2 years of experience required.</li><li>Must be a US Citizen.</li><li>Must be able to obtain and maintain a Secret Security Clearance or a favorable Non-NISP Background investigation.</li></ul><p>At HumanTouch we greatly value work/life balance offering a very family-friendly work environment. We are a fast-growing professional services company that provides IT solutions for Defense and Federal Civilian agencies in the areas of cybersecurity, infrastructure engineering, operations Management, solutions engineering, strategy/modernization and more. We strive to help our clients succeed by combining our deep functional expertise with the &ldquo;human&rdquo; element while also keeping an eye on the complex and dynamic political, economic, and technical environments.</p>\n    </div>\n  </div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200135424387_1",
    "postDate": "2021-06-21T15:41:00.000-04:00",
    "workLevelCode": {
      "shortName": "Part Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2021-06-21T15:41Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:18Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "346288"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Help Desk Specialist – Part-time On-Call",
    "clientRequisitionID": "1276",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "McLean",
          "postalCode": "22102",
          "countrySubdivisionLevel1": {
            "codeValue": "VA"
          }
        },
        "nameCode": {
          "shortName": " McLean, VA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/346288?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 5640
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/ccd7730c9af0d04c8bbac4fbf2a3cad9ca26c0a1?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/a012196c-dde9-4e02-b0a3-261a7e2bb090JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1165c8d9-f54a-40a2-8f6b-b90966e339e9JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/ccd7730c9af0d04c8bbac4fbf2a3cad9ca26c0a1/eventsJSON