Service Desk Specialist lll- Sheriff's Office

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    "url": "https://careers-slco.icims.com/jobs/41004/service-desk-specialist-lll--sheriff%27s-office/job",
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    "title": "Service Desk Specialist lll- Sheriff's Office",
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    "datePosted": "2026-06-05T04:00:00.000Z",
    "description": "<h2>Job Description</h2>\n<p><strong><u></u>Service Desk Specialist III</strong></p>\n<p> </p>\n<p><strong>$51,564.00 - $77,346.00 *DOE</strong></p>\n<p>+$1 per hour worked in environmental Pay</p>\n<p>*All job-related experience must be included on the resume portion for it to be considered in the salary offer.</p>\n<p> </p>\n<p>For Benefits information click HERE</p>\n<p> </p>\n<p><strong><u>JOB SUMMARY</u></strong></p>\n<p> </p>\n<p>Provides advanced desktop support for Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day helpdesk operations duties, and provides technical support to county staff as needed.</p>\n<p> </p>\n<p><strong><u>MINIMUM QUALIFICATIONS</u></strong></p>\n<p> </p>\n<p> Four (4) years of equivalent experience in a similar environment, plus three (3) certifications (see below) OR an equivalent combination of experience and education, such as an Associate’s degree in an Information Technology/STEM-related field.  Education will not substitute for one (1) year of experience.</p>\n<p> </p>\n<p>Preferred Certifications: ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, MCSE, or other equivalent certifications.</p>\n<p> </p>\n<p>Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.</p>\n<p> </p>\n<p><strong><u>ESSENTIAL FUNCTIONS</u></strong></p>\n<p> </p>\n<p><em>The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.</em></p>\n<p><em> </em></p>\n<p><em>Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable accommodation.</em></p>\n<p> </p>\n<ul>\n <li>Maintains, administers, and architects deployment tools/and servers that are utilized for new system and application deployments.</li>\n <li>Maintains, Administers, and architects network print servers and queues.</li>\n <li>Maintains and administers software scans for reporting applications and software tracking/licensing.</li>\n <li>Utilizes and administers LanSweeper and Tanium for application rollouts, scans, configuration changes, and identifying how scripting should be utilized.</li>\n <li>Provides advanced technical assistance to Desktop Technical Support Specialists I.</li>\n <li>Diagnoses, repairs, and installs computer-related hardware and/or software systems. Manages, maintains, installs, troubleshoots, and upgrades computer systems, servers, printers, point-of-sale systems, mobile devices, and peripheral devices for performance and security-related issues.</li>\n <li>Manages, updates, and maintains network print servers, domain users, and VoIP accounts.</li>\n <li>Manages, automates, updates, and backup Microsoft Deployment Servers.</li>\n <li>Creates deployment packages where applicable for various end-user applications, utilizing deployment scripting.</li>\n <li>Provides desktop networking connectivity (including wireless) support.</li>\n <li>Provides advanced assistance through the Help Desk's Technical Support Line.</li>\n <li>Develops, updates, and maintains technical documentation.</li>\n <li>Analyzes trends to prevent negative impact on infrastructure.</li>\n <li>Conducts after-action reviews, addresses root causes, and records resolution findings.</li>\n <li>Coordinates activities with network services, security, application, and infrastructure groups.</li>\n <li>Evaluates vendor-supplied software. Assists management and customers in making appropriate decisions regarding needed hardware sizing, configuration, etc.</li>\n <li>Configures operating systems to support applications.</li>\n <li>Develops new strategies and IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.</li>\n <li>Ensures proper and reliable equipment operation, properly maintains and applies security updates to workstations and mobile devices as needed.</li>\n <li>Provides advanced in-house technical support for IT technicians in all Divisions of Salt Lake County.</li>\n</ul>\n<p> </p>\n<p><strong><u>KNOWLEDGE, SKILLS AND ABILITIES (KSA)</u></strong></p>\n<p> </p>\n<p><strong>Knowledge of:</strong></p>\n<ul>\n <li>Technical hardware, software, security, and associate peripherals</li>\n <li>Client Server desktop support, Helpdesk functions such as experience with incident ticketing and tracking systems</li>\n <li>Cloud solutions and their impact on end-users</li>\n</ul>\n<p> </p>\n<p><strong>Skills and Abilities to: </strong></p>\n<ul>\n <li>Communicate effectively both verbally and in writing</li>\n <li>Solve complex problems; effectively apply general principles to specific conditions</li>\n <li>Facilitate projects and meetings as assigned</li>\n <li>Analyze business and technical processes and determine ways of making them more efficient</li>\n <li>Remain calm under stress and quickly adjust, evolve, and multitask between several competing priorities at once</li>\n <li>Maintain confidentiality and professionalism</li>\n</ul>\n<h2>Additional Information</h2>\n<p><strong><u>WORKING CONDITIONS AND PHYSICAL REQUIREMENTS</u></strong>  </p>\n<p> </p>\n<p>Work duties are typically performed in a general office setting.</p>\n<p> </p>\n<p> </p>\n<p><strong><u>IMPORTANT INFORMATION REGARDING THIS POSITION</u></strong></p>\n<p> </p>\n<p>Be available 24/7 as needed to support the IT organization and County business needs.</p>\n<p> </p>\n<p>This position works in the Salt Lake County Jail (which is a locked down facility), has direct contact with prisoners, and may be exposed to stress because of human behavior in a jail environment.</p>",
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