Director Operations

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    "Title": "Director Operations",
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        "LocationName": "Hilton Grand Vacations Club Whistler"
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">This position oversees daily operations of the resorts; assists the General Manager with handling all guest and team member issues effectively while keeping the resort running smoothly.</span></span></p>",
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    "ExternalResponsibilitiesStr": "<ul style=\"list-style-type: square;\"><li class=\"ortl-align-justify\"><p style=\"margin-top: 3pt; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Demonstrates commitment and dedication to our <strong>Inspired Hospitality</strong> culture and Hilton Values.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as required.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Monitor resort operations performance through verification and analysis of guest satisfaction systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as required.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Assists the General Manager with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Tours the property daily; perform regular daily room inspections to ensure superior quality for members, owners, and guests.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Works with yield management to maximize room inventory, utilization, and revenue.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Daily review of security and incident reports; oversees the efficient incident reporting.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Manages staff accommodation operations including inspections, lease administration, rent collection, rent payment tracking, move-ins, move-outs and maintenance coordination.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Oversees LightStay sustainability reporting, ensuring accurate and timely entry of environmental and operational data in accordance with Corporate requirements.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains and oversees the property’s Safety and Security Program, ensuring all required documentation, assessments, training records, inspections and compliance materials are completed, collected and uploaded in accordance with Corporate standards.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Develops and fosters professional relationships with members, owners, and guests to establish a climate of trust, confidence, and mutual respect.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Complies with all quality assurance guidelines and achieve prescribes goals during annual audits.</span></span></p></li><li><span style=\"font-size: 9pt;\">Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,</span></li><li><span style=\"font-size: 9pt;\">Adheres to Company standards and maintains compliance with all policies and procedures.</span></li></ul><p><span style=\"font-size: 10pt;\">Compensation: &nbsp;$82,000.00 - $91,000.00 CAD per year. &nbsp;This role is alo eligible for annual performance bonuses.</span></p>",
    "InternalResponsibilitiesStr": "<ul style=\"list-style-type: square;\"><li class=\"ortl-align-justify\"><p style=\"margin-top: 3pt; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Demonstrates commitment and dedication to our <strong>Inspired Hospitality</strong> culture and Hilton Values.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as required.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Monitor resort operations performance through verification and analysis of guest satisfaction systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as required.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Assists the General Manager with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Tours the property daily; perform regular daily room inspections to ensure superior quality for members, owners, and guests.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Works with yield management to maximize room inventory, utilization, and revenue.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Daily review of security and incident reports; oversees the efficient incident reporting.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Manages staff accommodation operations including inspections, lease administration, rent collection, rent payment tracking, move-ins, move-outs and maintenance coordination.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Oversees LightStay sustainability reporting, ensuring accurate and timely entry of environmental and operational data in accordance with Corporate requirements.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains and oversees the property’s Safety and Security Program, ensuring all required documentation, assessments, training records, inspections and compliance materials are completed, collected and uploaded in accordance with Corporate standards.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Develops and fosters professional relationships with members, owners, and guests to establish a climate of trust, confidence, and mutual respect.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: 0.3pt;\">Complies with all quality assurance guidelines and achieve prescribes goals during annual audits.</span></span></p></li><li><span style=\"font-size: 9pt;\">Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,</span></li><li><span style=\"font-size: 9pt;\">Adheres to Company standards and maintains compliance with all policies and procedures.</span></li></ul><p><span style=\"font-size: 10pt;\">Compensation: &nbsp;$82,000.00 - $91,000.00 CAD per year. &nbsp;This role is alo eligible for annual performance bonuses.</span></p>",
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