Community Health Worker/Navigator (51400)

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    "jobTitle": "Community Health Worker/Navigator (51400)",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">The Community Health Navigator (CHN) is a trusted, non clinical member of the care team who supports patients and community members in accessing affordable, coordinated, and culturally responsive healthcare. This role focuses on insurance navigation and enrollment, sliding fee scale assistance, care coordination, resource navigation, outreach, and community engagement to reduce barriers to care and improve health outcomes. The Community Health Navigator functions in alignment with the nationally recognized Community Health Worker (CHW) model and core competencies, while serving as a patient facing navigator within the health center and community.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>JOB RESPONSIBILITIES:</u></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Patient Access &amp; Insurance Navigation</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Assist patients with insurance enrollment, reenrollment, and navigation, including Medicaid, Marketplace plans, Indiana SHPI Medicare enrollment services (MSP &amp; EH) and other coverage options.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Educate patients on the health center’s sliding fee discount program, assist with applications, renewals, and documentation, and troubleshooting access issues.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Care Coordination &amp; Resource Navigation</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Provide non clinical care coordination, including appointment support, referrals, follow up, and connection to internal and external services.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Help patients navigate healthcare, behavioral health, social services, and community resources.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Address barriers related to transportation, cost, language, literacy, and system complexity.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Outreach &amp; Community Engagement</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Conduct outreach to patients and community members to promote clinic services, preventive care, enrollment opportunities, and health education.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Plan, support, and participate in community events, health fairs, enrollment events, and outreach activities across the service area.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Build and maintain relationships with community organizations, partners, and stakeholders.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Education &amp; Certification Aligned Activities</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Provide education and support consistent with Certified Community Health Worker (CCHW), chronic care management (CCM), State Health Insurance Assistance Program (SHIP), and other applicable certifications, as assigned.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Maintain required certifications and participate in training and professional development.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Team Collaboration</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Work collaboratively as part of a care team to meet patient needs.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Participate in team meetings, supervision, training, and performance improvement activities.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Serve as a patient advocate, elevating systemic barriers and community needs to leadership. </span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Documentation &amp; Data</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Document patient interactions, referrals, and outcomes accurately in the electronic health record (EHR) and other required systems.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Support data collection, program tracking, quality improvement, and grant reporting activities.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Maintain patient confidentiality and comply with HIPAA, HRSA requirements, and organizational policies. </span></span></span></span></li>\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).</span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</span></span></span></p>",
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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>REQUIRED QUALIFICATIONS:</u></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Education/Training</u></b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">High School Diploma/GED</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Certified State Navigator and Certified Counselor for SHIP within 90 days of employment</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Certified Community Health Worker (CHW) within six months of employment </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Certified Chronic Care Professional (CCP) within six months of employment</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:24px;\"> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Experience</u></b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with community resources and outreach activities (preferred)</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with insurance navigation and enrollment (preferred) </span></span></span></li>\n</ul>\n\n<p style=\"margin-left:24px;\"> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Skills/Job Requirement</u></b></span></span></span></p>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational and time management skills</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">High level of initiative with achieving results</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Leadership skills within a team environment </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent written and verbal communication skills</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to remain flexible and adaptable</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Reliable transportation for travel and valid driver’s license</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to follow HealthLinc policies and procedures</span></span></span></li>\n\t<li style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to conduct patient services and outreach activities remotely (when necessary and approved) </span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Technology Skills</u></b></span></span></span></p>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Operate a multi-line phone system and other office equipment including printers, fax machines, etc.</span></span></span></li>\n\t<li style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Basic software skills (Microsoft Office, EHR, online sources, etc.)</span></span></span></li>\n</ul>",
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