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Service Technician Manager

Freedomsolarpower · Austin, TX · On Site · Active · Lever

Job facts

Field	Value
Company	Freedomsolarpower
Title	Service Technician Manager
Normalized title	-
Department / team	Customer Success / Service
Location	Austin, TX, United States
Work model	On Site
Employment type	Full Time
Salary	-
Status	active
ATS provider	Lever
Posted / first seen	2026-04-06 / 2026-05-29
Changed / last seen	2026-05-29 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Freedomsolarpower.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Lever.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Austin.	Open
Department jobs	Active postings in Customer Success.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Freedomsolarpower
Source	f21a90c0-1eb8-4e1e-9a25-db4ecdd5e79d
ATS provider	Lever

Description

Join the Energy Revolution: Power Your Career with Freedom Power! Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We’ve unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider, and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it’s a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions—from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You’ll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what—your future starts here. We take great pride in living by these 6 core values: Pride in Quality Craftsmanship Go Above and Beyond Put People First Have a Humble Heart Give a Damn Shoot Straight We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply. Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employee Benefits: Freedom Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: Medical, Dental, and Vision Insurance 100% Company-Sponsored Short-Term Disability 401(k) Employer Matching Weekly Pay Dates 3 Weeks PTO + 3 Sick Days 12 Paid Holidays 1 Floating Holiday Upward mobility Opportunities! JOB DUTIES PERFORMANCE MANAGEMENT & KPI OVERSIGHT Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions. Track, analyze, and report on technician re-roll (return trip) rates as a core KPI; conduct structured root cause analysis to identify patterns and systemic issues driving re-rolls. Review and analyze field data, Sunrise workflows, and DialPad metrics related to troubleshooting to pinpoint areas for improvement in individual and team performance. Develop and implement targeted retraining programs and corrective action plans for Service and Operations teams to address identified shortcomings. Perform timecard reconciliation and verification, cross-referenced against Motive vehicle-tracking data, to ensure accuracy, compliance, and accountability. FIELD SERVICE & DISPATCH MANAGEMENT Manage and support the field service technician team across active service territories. Coordinate with schedulers to validate scope-of-work details ahead of extensive service visits, ensuring technicians are properly equipped, informed, and prepared to resolve issues on the first trip; flag any scope gaps or preparation concerns. Perform and direct high-level system diagnostics and troubleshooting for solar PV and storage systems. Coordinate with the Purchasing team to source and order special or non-stock components required for complex service scenarios. Assist with developing pricing for special-case or out-of-scope service scenarios, including non-warranty repairs, custom remediation work, and unique equipment configurations. Help the Resolutions Team identify sources of roof leaks and determine fault. PLATFORM OPERATIONS & WORKFLOW MANAGEMENT Maintain proficiency in Sunrise for task assignment, service call management, and residential installation tracking; ensure tasks are completed properly by field teams. Leverage SiteCapture, Skedulo, Dialpad, Sunrise, and related monitoring platforms to document field activities, track service completion, and support quality checks. Manage backlog reporting and order management to ensure timely resolution of service obligations. TRAINING, COORDINATION & COMMUNICATIONS Work with Technical Coordinators by offering continuous training, performance feedback, and operational assistance. Improve and maintain interdepartmental communication and collaboration, particularly among field operations, Safety, and Service Operations. Consistently help provide excellent customer service by offering technical knowledge and clear guidance to Service Coordinators during escalations, if needed. TECHNICAL SCOPE & REMEDIATION Provide technical support via the Installer Hotline, including diagnostics, configuration guidance, and troubleshooting, to ensure the correct installation and operation of solar and battery components. Apply knowledge of NEC codes and PV inspection best practices across all field activities. KNOWLEDGE, SKILLS & ABILITIES Comprehensive knowledge of NEC electrical code, solar PV technologies, and inspection best practices. Possesses strong analytical capabilities, utilizing field performance and re-roll rate data to conduct root cause analysis, particularly in relation to training, inventory, and the effectiveness of remote diagnostics. Proficiency with Motive (fleet and time tracking), Sunrise, SiteCapture, and solar monitoring platforms (SolarEdge, Enphase, Tesla Powerhub). Ability to lead, coach, and develop field technician teams across multiple service locations. Strong communication skills, written and verbal, for internal coordination, vendor correspondence, and customer-facing interactions. Detail-oriented with strong timecard, data reconciliation, and documentation discipline. Comfortable conducting or directing warranty claims, RMA processing, and OEM vendor coordination (Tesla, SolarEdge, Enphase). EDUCATION & EXPERIENCE High School Diploma or equivalent required; Associate's or Bachelor's degree in a technical field preferred. 5+ years of experience in solar service required. Lead Installer experience preferred. Electrical Apprentice License preferred; Journeyman Electrician License preferred. NABCEP Photovoltaic System Inspector (PVSI) certification preferred. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Heavy lifting, under 100 lbs; Heavy carrying, under 50 lbs; Walking; Standing; Sitting, Climbing ladders; Operating office equipment; Operating motor vehicle; Operating Heavy Machinery. Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of the time; Inside; Working closely with others; Working alone.

Full job record

Job ID	cca7dba7f7abc2c5e1e81a7a57eb237ff2b7470b
Org ID	672275c0-6bc4-4a0d-a391-5196f022a5d5
Source ID	f21a90c0-1eb8-4e1e-9a25-db4ecdd5e79d
Board ID	f21a90c0-1eb8-4e1e-9a25-db4ecdd5e79d
Provider	lever
Provider Job Key	d858aa97-d131-46a4-8ef6-b190c7614a8c
Title	Service Technician Manager
Normalized Title	—
Status	active
Active	yes
Location Text	Austin, TX
Department	Customer Success
Team	Service
Employment Type	Full-Time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	TX
City	Austin
Salary Raw	—
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://jobs.lever.co/freedomsolarpower/d858aa97-d131-46a4-8ef6-b190c7614a8c
Apply URL	https://jobs.lever.co/freedomsolarpower/d858aa97-d131-46a4-8ef6-b190c7614a8c/apply
First Seen At	2026-05-29 07:02:42Z
Last Seen At	2026-06-06 07:57:20Z
Last Checked At	2026-06-06 07:57:20Z
Last Changed At	2026-05-29 07:02:42Z
Inactive At	—
Source Posted At	2026-04-06 19:32:53Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=freedomsolarpower/date=2026-06-06/2026-06-06T07-57-20-505Z-93a6c744786ae86a34d9794066d107e1f97a8613fbe19808915c0495b02728b8.json

Event Fields

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  "last_changed_at": "2026-05-29T07:02:42.881Z",
  "active_status": "active"
}

Parsed Structured

{
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    "region": "TX",
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    "is_remote": false,
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  "inferred_at": "2026-06-06T07:57:20.726Z",
  "launch_scope": {
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  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

Extensions

{}

Native Structured

{
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      "text": "JOB DUTIES",
      "content": "<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">PERFORMANCE MANAGEMENT &amp; KPI OVERSIGHT</span></strong></p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Track, analyze, and report on technician re-roll (return trip) rates as a core KPI; 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font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Perform timecard reconciliation and verification, cross-referenced against Motive vehicle-tracking data, to ensure accuracy, compliance, and accountability.</span></li>\n\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">FIELD SERVICE &amp; DISPATCH MANAGEMENT</span></strong></p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Manage and support the field service technician team across active service territories.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Coordinate with schedulers to validate scope-of-work details ahead of extensive service visits, ensuring technicians are properly equipped, informed, and prepared to resolve issues on the first trip; flag any scope gaps or preparation concerns.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Perform and direct high-level system diagnostics and troubleshooting for solar PV and storage systems.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Coordinate with the Purchasing team to source and order special or non-stock components required for complex service scenarios.&nbsp;</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Assist with developing pricing for special-case or out-of-scope service scenarios, including non-warranty repairs, custom remediation work, and unique equipment configurations.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Help the Resolutions Team identify sources of roof leaks and determine fault.</span></li>\n\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">PLATFORM OPERATIONS &amp; WORKFLOW MANAGEMENT</span></strong></p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Maintain proficiency in Sunrise for task assignment, service call management, and residential installation tracking; ensure tasks are completed properly by field teams.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Leverage SiteCapture, Skedulo, Dialpad, Sunrise, and related monitoring platforms to document field activities, track service completion, and support quality checks.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Manage backlog reporting and order management to ensure timely resolution of service obligations.</span></li>\n\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">TRAINING, COORDINATION &amp; COMMUNICATIONS</span></strong></p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Work with Technical Coordinators by offering continuous training, performance feedback, and operational assistance.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Improve and maintain interdepartmental communication and collaboration, particularly among field operations, Safety, and Service Operations.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Consistently help provide excellent customer service by offering technical knowledge and clear guidance to Service Coordinators during escalations, if needed.&nbsp;</span></li>\n\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">TECHNICAL SCOPE &amp; REMEDIATION</span></strong></p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Provide technical support via the Installer Hotline, including diagnostics, configuration guidance, and troubleshooting, to ensure the correct installation and operation of solar and battery components.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Apply knowledge of NEC codes and PV inspection best practices across all field activities.</span></li>\n</ul></ul></ul></ul></ul>"
    },
    {
      "text": "KNOWLEDGE, SKILLS & ABILITIES",
      "content": "<div>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Comprehensive knowledge of NEC electrical code, solar PV technologies, and inspection best practices.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Possesses strong analytical capabilities, utilizing field performance and re-roll rate data to conduct root cause analysis, particularly in relation to training, inventory, and the effectiveness of remote diagnostics.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Proficiency with Motive (fleet and time tracking), Sunrise, SiteCapture, and solar monitoring platforms (SolarEdge, Enphase, Tesla Powerhub).</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Ability to lead, coach, and develop field technician teams across multiple service locations.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Strong communication skills, written and verbal, for internal coordination, vendor correspondence, and customer-facing interactions.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Detail-oriented with strong timecard, data reconciliation, and documentation discipline.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Comfortable conducting or directing warranty claims, RMA processing, and OEM vendor coordination (Tesla, SolarEdge, Enphase).</span></li>\n\n</ul></div>"
    },
    {
      "text": "EDUCATION & EXPERIENCE",
      "content": "<div>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">High School Diploma or equivalent required; Associate's or Bachelor's degree in a technical field preferred.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">5+ years of experience in solar service required.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Lead Installer experience preferred.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Electrical Apprentice License preferred; Journeyman Electrician License preferred.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">NABCEP Photovoltaic System Inspector (PVSI) certification preferred.</span></li>\n\n</ul></div>"
    },
    {
      "text": "PHYSICAL REQUIREMENTS & WORK ENVIRONMENT",
      "content": "<div>\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Open Sans', sans-serif;\">Heavy lifting, under 100 lbs; Heavy carrying, under 50 lbs; Walking; Standing; Sitting, Climbing ladders; Operating office equipment; Operating motor vehicle; Operating Heavy Machinery. Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of the time; Inside; Working closely with others; Working alone.</span></p>\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1775503973757,
  "updatedAt": null,
  "categories": {
    "team": "Service",
    "location": "Austin, TX",
    "commitment": "Full-Time",
    "department": "Customer Success",
    "allLocations": [
      "Austin, TX"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}

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