SERVICE BDC ASSOCIATE / APPOINTMENT SCHEDULER

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    "description": "<p><span style=\"display:block;font-size:14px;\"><strong>Service BDC / Appointment Coordinator&nbsp;&nbsp;</strong></span></p>\r\n\r\n<p>Hanania Volkswagen of Orange Park is looking for a motivated, energetic, and customer focused Service BDC / Appointment Coordinator to join our growing team. This position plays a critical role in creating an outstanding customer experience by assisting customers with scheduling service appointments, handling inbound and outbound communication, and helping maintain a smooth workflow within the service department. &nbsp;</p>\r\n\r\n<p><strong>What We Offer: &nbsp;</strong></p>\r\n\r\n<ul>\r\n\t<li>Competitive pay plan &nbsp;</li>\r\n\t<li>Growth opportunities within the Hanania Automotive Group &nbsp;</li>\r\n\t<li>Positive and team oriented work environment &nbsp;</li>\r\n\t<li>Employee discounts &nbsp;</li>\r\n\t<li>Paid training &nbsp;</li>\r\n\t<li>Opportunity to grow within one of North Florida&rsquo;s top automotive groups&nbsp;</li>\r\n\t<li>Health, Vision, Dental and Supplemental Insurance</li>\r\n\t<li>Company Paid Life Insurance</li>\r\n\t<li>401(k) with employer match</li>\r\n</ul>\r\n\r\n<p><strong>Responsibilities: &nbsp;</strong></p>\r\n\r\n<ul>\r\n\t<li>Answer incoming phone calls, text messages, emails, and internet inquiries professionally and efficiently &nbsp;</li>\r\n\t<li>Schedule and confirm service appointments daily &nbsp;</li>\r\n\t<li>Follow up with missed appointments and unsold service opportunities &nbsp;</li>\r\n\t<li>Contact customers regarding recall campaigns, maintenance recommendations, declined services, and upcoming service needs &nbsp;</li>\r\n\t<li>Maintain accurate customer information and notes in the CRM system &nbsp;</li>\r\n\t<li>Work closely with service advisors and management to maximize appointment show rates and repair order opportunities &nbsp;</li>\r\n\t<li>Ensure customers receive a positive and professional experience during every interaction &nbsp;</li>\r\n\t<li>Assist in managing loaner vehicle scheduling and service traffic flow when needed &nbsp;</li>\r\n\t<li>Handle customer concerns professionally and escalate issues to management when necessary &nbsp;</li>\r\n\t<li>Meet daily, weekly, and monthly appointment and communication goals &nbsp;</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n",
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