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Home › Companies › A158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001 › Sr. Manager - Program Operations - Copay Assistance

Sr. Manager - Program Operations - Copay Assistance

A158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001 · All Virtual Locations, Home Based Position, USA, Remote, US, Remote · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001
TitleSr. Manager - Program Operations - Copay Assistance
Normalized title-
Department / team-
LocationAll Virtual Locations, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in All Virtual Locations.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001
Source06627fde-443b-4054-a4a2-1c57eeb40a2e
ATS providerADP Workforce Now Recruiting

Description

A s leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Brief Summary: Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs. Specific job duties: Oversight of appointed coordinating center projects to meet company objectives Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service Provide on-going analysis and evaluation of the effectiveness of appointed projects Provide overall management and leadership of appointed projects Serve as a client contact with external entities related to the project Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities Ensure that the managers have the tools to ensure customer satisfaction Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions Ensure the projects are scalable for the current and future term Assist business development with request for proposal information, call center expertise, and budget preparation Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs. Desired skills and qualifications: Bachelor’s Degree required, advanced degree preferred Experience in program design and implementation & account management of 3 Party Manufacturer Copay Programs required Proven administrative experience in customer service related field Previous management experience related to customer service - direct management experience of copay programs for specialty pharma preferred Computer skills with specific aptitude in Microsoft Office Minimal travel required for quarterly business reviews At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: Remote opportunities Competitive salaries Growth opportunities for promotion 401K with company match* Tuition reimbursement Flexible work environment Discretionary PTO (Paid Time Off) Paid Holidays Employee assistance programs Medical, Dental, and vision coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short term disability Long term disability Life insurance Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-SG1 #LI-remote

Full job record

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Org ID3d3ad015-9622-4e67-a5a5-6df83eb9fa1f
Source ID06627fde-443b-4054-a4a2-1c57eeb40a2e
Board ID06627fde-443b-4054-a4a2-1c57eeb40a2e
Provideradp_workforcenow
Provider Job Key589279
TitleSr. Manager - Program Operations - Copay Assistance
Normalized Title—
Statusactive
Activeyes
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Employment Type—
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Remote Policyremote
CountryUnited States
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CityAll Virtual Locations
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a158e395-baec-4e08-8f75-7d0702e34f73&ccId=19000101_000001&lang=en_US&type=JS&jobId=589279&jwId=9203120350050_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a158e395-baec-4e08-8f75-7d0702e34f73&ccId=19000101_000001&lang=en_US&type=JS&jobId=589279&jwId=9203120350050_1
First Seen At2026-05-31 18:08:12Z
Last Seen At2026-06-06 12:12:20Z
Last Checked At2026-06-06 12:12:20Z
Last Changed At2026-06-06 12:12:20Z
Inactive At—
Source Posted At2026-05-04 20:05:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a158e395-baec-4e08-8f75-7d0702e34f73|19000101_000001/date=2026-06-06/2026-06-06T12-12-19-212Z-9cf90340cc07feba8bc533ae23724df7a65c6a534f7c11b12aab130b7dff85cd.json
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;' id=\"isPasted\"><span style='font-family:\"Lato\",sans-serif;color:black;'>A</span><span style=\"font-family: arial, sans-serif; color: black;\"><span style=\"font-size: 14px;\">s leaders in the <strong>pharmaceutical support</strong> industry<strong>, UBC</strong> is devoted to <strong>empowering health solutions for a better tomorrow</strong>. We take <strong>pride</strong> in <strong>improving&nbsp;</strong>patient outcomes and <strong>advancing healthcare.&nbsp;</strong>At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. </span></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif; color: black; font-size: 14px;\">Embark on a rewarding <strong>journey with UBC! Grow</strong> while making a meaningful <strong>impact&nbsp;</strong>on the <strong>world</strong> around you. <strong>UBC</strong> fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an <strong>inclusive workplace</strong> that fosters creativity.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif; color: black; font-size: 14px;\">If you are seeking a career that will <strong>challenge, inspire,</strong> and <strong>reward</strong> you, join us at <strong>UBC!&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"line-height: 115%; color: black;\">Brief Summary:</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: black;\">Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: black;\"><strong>This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs.</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"line-height: 115%; color: black;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"line-height: 115%; color: black;\">Specific job duties:</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Oversight of appointed coordinating center projects to meet company objectives</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Provide on-going analysis and evaluation of the effectiveness of appointed projects</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Provide overall management and leadership of appointed projects</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Serve as a client contact with external entities related to the project</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Ensure that the managers have the tools to ensure customer satisfaction</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Ensure the projects are scalable for the current and future term</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Assist business development with request for proposal information, call center expertise, and budget preparation</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"line-height: 115%; color: black;\">Desired skills and qualifications:</span></strong></span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span class=\"fr-close-ul\"><span style=\"color: black;\">Bachelor&rsquo;s Degree required, advanced degree preferred</span></span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span class=\"fr-close-ul\"><span style=\"color: black;\">Experience in program design and implementation &amp; account management of 3 Party Manufacturer Copay Programs required&nbsp;</span></span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Proven &nbsp;administrative experience in customer service related field</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Previous management experience related to customer service - direct management experience of copay programs for specialty pharma preferred</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Computer skills with specific aptitude in Microsoft Office</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Minimal travel required for quarterly business reviews</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif; color: black;\">At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:6.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"line-height: 115%; color: black;\">Here are some of the exciting perks UBC offers:</span></strong><strong><span style=\"line-height: 115%; color: black;\"> </span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Remote opportunities</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Competitive salaries</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Growth opportunities for promotion</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">401K with company match*</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Tuition reimbursement</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Flexible work environment</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Discretionary PTO (Paid Time Off)&nbsp;</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Paid Holidays</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Employee assistance programs&nbsp;</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Medical, Dental, and vision coverage</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">HSA/FSA</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Telemedicine (Virtual doctor appointments)</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Wellness program</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Adoption assistance</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Short term disability</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Long term disability</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Life insurance</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: black; line-height: 115%; vertical-align: middle;\"><span style=\"line-height: 115%;\">Discount programs</span></li></ul><p style='margin-right:0in;margin-left:27.0pt;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:115%;'><span style='font-size:16px;line-height:115%;font-family:\"Times New Roman\";color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;'><em><span style=\"font-size:16px;line-height:115%;font-family:Calibri;color:black;\">UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size:16px;line-height:115%;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size:16px;line-height:115%;color:black;\">#LI-SG1</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Lato\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:115%;'><span style=\"font-size:16px;line-height:115%;color:black;\">#LI-remote</span></p></div></div></div></div></div></div></div></div></div>\n",
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