Collection Specialist

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    "city": "Norfolk",
    "region": "VA",
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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/2877371/Tidewater-Fleet-Supply-LLC/Collection-Specialist",
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    "html_title": "Tidewater Fleet Supply LLC - Collection Specialist",
    "description_html": "<p>&nbsp;</p><p><strong>Collection Specialist</strong></p><p>The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><p>· Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.</p><p>· Prepare and distribute customer statements and dunning notices.</p><p>· Actively monitor aging reports and identify delinquent accounts for follow-up.</p><p>· Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)</p><p>· Negotiate payment plans and settlements following company policies.</p><p>· Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration</p><p>· Establish and maintain relationships and billings with pre-negotiated city contracts.</p><p>· Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.</p><p>· Assist with cross-training on responsibilities.</p><p>· Performs other related duties as assigned.</p>",
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      "datePosted": "2025-08-22T15:15:39-05:00",
      "description": "<p>Description</p><p> </p><p><strong>Collection Specialist</strong></p><p>The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.</p><p> </p><p><strong>Responsibilities</strong></p><p>· Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.</p><p>· Prepare and distribute customer statements and dunning notices.</p><p>· Actively monitor aging reports and identify delinquent accounts for follow-up.</p><p>· Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)</p><p>· Negotiate payment plans and settlements following company policies.</p><p>· Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration</p><p>· Establish and maintain relationships and billings with pre-negotiated city contracts.</p><p>· Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.</p><p>· Assist with cross-training on responsibilities.</p><p>· Performs other related duties as assigned.</p><p>Requirements</p><p> </p><p><strong>Skills, Knowledge, and Abilities</strong></p><p>· Experience in B2C and B2B customer collections, receivables management, and payment application.</p><p>· Computer skills required.</p><p>· Proficiency with Microsoft Office Suite.</p><p>· Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills</p><p>· Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.</p><p>· Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.</p><p><br/></p><p><strong>Education and Experience</strong></p><p>· Associate degree or a combination of relevant experience/training is preferred.</p><p>· Prior experience in collections, credit review, and/or payment application is strongly preferred.</p><p>· In-depth knowledge and experience with relevant collections process and procedures</p><p><br/></p><p><strong>Physical Demands and Working Conditions</strong></p><p>· Talking, hearing, and seeing with close visual acuity are frequently required.</p><p>· Regular use of computer involving repetitive keystroke motion.</p><p>· Sedentary work involves sitting most of the time.</p><p>· Works in a normal office setting with little to no exposure to adverse environmental conditions.</p>",
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          "postalCode": "23502",
          "addressRegion": "VA",
          "streetAddress": "3666 Progress Road",
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    "requirements_text": "Skills, Knowledge, and Abilities\n · Experience in B2C and B2B customer collections, receivables management, and payment application.\n · Computer skills required.\n · Proficiency with Microsoft Office Suite.\n · Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills\n · Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.\n · Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.\n Education and Experience\n · Associate degree or a combination of relevant experience/training is preferred.\n · Prior experience in collections, credit review, and/or payment application is strongly preferred.\n · In-depth knowledge and experience with relevant collections process and procedures\n Physical Demands and Working Conditions\n · Talking, hearing, and seeing with close visual acuity are frequently required.\n · Regular use of computer involving repetitive keystroke motion.\n · Sedentary work involves sitting most of the time.\n · Works in a normal office setting with little to no exposure to adverse environmental conditions."
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      "Address": "3666 Progress Road",
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    "PublishedDate": "2026-01-25T20:26:57-06:00",
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