Front Desk Insurance Specialist

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  "location": {
    "raw": "Austintown, Ohio, 44515-1170, United States",
    "city": "Austintown",
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    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:05:46.768Z",
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      "city": "Austintown",
      "state": "Ohio"
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    "location": {
      "city": "Austintown",
      "state": "Ohio",
      "postalCode": "44515-1170",
      "addressCountry": "United States"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-weight: bold\">Company Overview:</span></p>\n<p>On Demand Counseling, located in Austintown, OH, provides outpatient mental health and substance use disorders treatment in Mahoning, Trumbull and Columbiana counties. </p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Position Overview:</span></p>\n<p><span style=\"font-size: 12pt\">We are looking for an organized and detail-oriented Medical Insurance Specialist to help support our billing team. This role will be sitting at the front desk assisting the Customer Care team with insurance eligibility checks and insurance questions. This is a great opportunity for someone interested in healthcare administration.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Verify patient insurance information and coverage</span></li>\n<li><span style=\"font-size: 12pt\">Verify demographic information</span></li>\n<li><span style=\"font-size: 12pt\">Help prepare and mail patient statements</span></li>\n<li><span style=\"font-size: 12pt\">Answer basic patient billing questions by phone or in person</span></li>\n<li><span style=\"font-size: 12pt\">Assisting the Customer Care Team with any questions regarding eligibility/insurance verification process</span></li>\n<li><span style=\"font-size: 12pt\">Follow privacy rules and protect patient information (HIPAA)</span></li>\n<li><span style=\"font-size: 12pt\">Reach out to clients to discuss personal balance and discuss options</span></li>\n<li><span style=\"font-size: 12pt\">Work closely with office staff to resolve insurance issues</span></li>\n<li><span style=\"font-size: 12pt\">Assist the billing team with any tasks needed.</span></li>\n</ul>\n<p><span>  </span></p>\n<p><span style=\"font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">High School diploma or GED<span style=\"font-family: Arial, sans-serif\"> </span></span></li>\n<li><span style=\"font-size: 12pt\">Insurance or healthcare training or coursework (preferred)</span></li>\n<li><span style=\"font-size: 12pt\">Previous medical office or healthcare experience is a preferred</span></li>\n<li><span style=\"font-size: 12pt\">Basic understanding of medical insurance (commercial plans, Medicare, Medicaid) required.</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with copays, deductibles, and insurance coverage</span></li>\n<li><span style=\"font-size: 12pt\">Comfortable using computers and Microsoft. Excel knowledge a plus</span></li>\n<li><span style=\"font-size: 12pt\">Good attention to detail and organization skills</span></li>\n<li><span style=\"font-size: 12pt\">Strong communication and customer service skills</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work independently and as part of a team</span></li>\n</ul>\n<p><span>  </span></p>\n<p><span style=\"font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Medical, dental and vision benefit programs</span><br></span></li>\n<li><span style=\"font-size: 12pt\">100% company paid life insurance plan </span></li>\n<li><span style=\"font-size: 12pt\">Paid Time Off (PTO) begins accruing immediately upon first day of work</span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>",
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