Enterprise Client Success Manager

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    "datePosted": "2026-05-14",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You will be joining the Customer Success Team, focused on Duco’s Sell Side Americas customers. These are the top tier banks in the financial services industry. Reporting to the Americas Head of Customer Success, your ultimate goal is to drive further adoption of the Duco platform, both through existing and new use cases.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Primary Responsibilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Lead Duco’s Top Sell Side Accounts, enable them on the Duco platform and help them achieve their desired outcomes</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Resulting in product adoption, increased usage, retention and accelerated growth.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understanding  the customer’s business objectives and articulating value realisation back to the customer.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify opportunities for expansion, services and training. Partnering with account management to build a business case.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Build and maintain trusted advisor relationships with relevant and senior stakeholders</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Lead governance meetings with the relevant and senior stakeholders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Handle strategic account conversations and guide Senior Stakeholders on industry best practices.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Develop robust knowledge and understanding of Duco’s Product Offering</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Firm understanding of how Duco can help solve our customer’s pain points and drive value.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Perform demos and training on Duco’s modules/offerings and connect the dots on how different parts of Duco can help address customer needs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hold customer workshops, providing stakeholders on industry and Duco best practices.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Be the voice of the customer within Duco. Collaborate cross-departmentally to drive Duco to help our Sell Side clients achieve their desired results and deliver value</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work closely with Product leadership to drive the strategic roadmap</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partner with Professional Services to deliver implementation and growth projects</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">We are looking for someone with:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">8 to 12 years’ experience in financial services, preferably  in financial services software customer success or middle office operations and transformation roles within financial institutions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A track record of success in tier 1 sell side organizations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">An understanding of capital markets or post trade technology</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Trade Reporting</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong presentation and communication skills so that you can explain concepts and user stories with confidence</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to travel 25% of the time</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">An annual base salary between $160,000 and $180,000 based on experience and qualifications</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Competitive Bonus plan based on GRR and other metrics</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Healthcare Insurance and all ancillaries with one fully-paid HDHP option</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">401(k) Retirement Plan with 4% company match, fully vested immediately</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Unlimited annual holiday, because we trust our people to manage their own time off</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Enhanced family leave</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employee Assistance Program</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Commuter benefit</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">4 Volunteering days off</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hybrid working policy (3 days per week in office)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Personal learning and development opportunities </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Referral bonus if we hire someone great who you’ve recommended to us</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Spot Rewards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employee of the Month and Employee of the Year awards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Six weeks work anywhere in the world</span></li>\n</ul>",
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