REP I - PLAYERS CLUB

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  "location": {
    "raw": "SACRAMENTO, CA, US",
    "city": "SACRAMENTO",
    "region": "CA",
    "country": "United States",
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    "title": "REP I - PLAYERS CLUB",
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    "datePosted": "2026-05-25T04:00:00.000Z",
    "description": "<h2>Overview</h2>The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.\n<h2>Responsibilities</h2>This position starts as being on call, with the opportunity to advance to full time.   ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Signs up new guests for their Player’s Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. - Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods. - Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. - Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials. - Helps coordinate Player’s Club promotions and assists at marketing promotions and special events. - Helps with maintenance and inventory control of Player’s Club merchandise. - May distribute promotional coupons and gifts. - Processes win/loss statements to guests. - Attend and participate in meetings, completing follow-up as assigned. - Attend and participate in off property functions and events as assigned. - Perform work regularly and predictably. - Other duties as assigned.\n<h2>Qualifications</h2>EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)   This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.   ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age.   KNOWLEDGE OF: - Understanding of and experience in the property’s regional gaming market.  - Casino marketing functions including, but not limited to data base, advertising and branding.  - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. - Cash handling, marketing and sales techniques.   ABILITY TO: - Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts.   - Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Communicate clearly and concisely, both orally and in writing. - Operate various types of office equipment. - Establish and maintain effective working relationships with those contacted in the course of work. - Be flexible to work varying shifts and time schedules as needed. - This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.\n<h2>Additional Details</h2>\n<p><strong>Closing:</strong></p>\n<p>The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.</p>",
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