Executive of Client Support

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  "last_changed_at": "2026-05-30T06:04:18.363Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Kuala Lumpur, 50470, Malaysia",
    "city": "Kuala Lumpur",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:27:51.630Z",
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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    "departmentId": "18620",
    "locationType": "2",
    "jobOpeningName": "Executive of Client Support",
    "departmentLabel": "Client Management",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Kuala Lumpur",
      "state": null,
      "postalCode": "50470",
      "addressCountry": "Malaysia"
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    "datePosted": "2026-03-23",
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    "description": "<p><span style=\"font-size: 12pt\">At APA, we are committed to cultivating a workplace founded on integrity, where team collaboration, respect, and inclusion aren't just values — they are ingrained in the way we operate every day. We believe that by embracing diverse perspectives and fostering a supportive environment, we can collectively achieve outstanding results. Our culture is designed to empower each team member to contribute their unique ideas and skills, driving innovation and excellence across all facets of our business. </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">📩  Job Title</span>: Executive of Client Support</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">📍  Location</span>: Kuala Lumpur (Hybrid)</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">🏢  Department</span>: Client Management</span></p>\n<p><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Job Duties and Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Opportunities Identification:</span> Proactively identify simple fiat currencies &amp; remittance/payments opportunities. </span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Growth Identification:</span> Proactively identify new growth opportunities within existing clients.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Providers Management:</span> Manage payment service providers to maximize revenue opportunities.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Strategic Opportunities:</span> Seek assistance from Sales team members when strategic opportunities are identified.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Value Transfer Service (VTS) Administration:</span> Accurate administration of VTS Clients.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Team Collaboration:</span> Collaborate and communicate clearly with cross-functional teams, including sales, legal, and technical departments, to ensure continuity of service.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Client Support:</span> </span><span style=\"font-size: 13px\">Provide daily transaction and balances reports to clients and to partners. </span><span style=\"font-size: 13px\">R</span><span style=\"font-size: 13px\">esponsible for maintaining strong client relationships, addressing inquiries, and resolving complex payment issues promptly and professionally.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Document and Data Management:</span> Document and maintain accurate Datasoft records of clients’ trade, interactions, and issues.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Compliance Adherence:</span> Collaborate with compliance teams to ensure that all client support processes adhere to industry regulations and standards.</span></li>\n<li><span style=\"font-size: 13px\"><span style=\"font-weight: bold\">Management Reports:</span> Prepare and provide regular reports on onboarding progress, including metrics and KPIs.</span></li>\n<li><span style=\"font-size: 13px; font-weight: bold\">Others:</span> <span style=\"font-size: 13px\">Perform any other related lawful duties that may be given by the Management from time to time.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\">Bachelor’s degree in business, finance, or a related field. </span></li>\n<li><span style=\"font-size: 13px\">Well verse in Microsoft Office application – especially in Microsoft Excel.</span></li>\n<li><span style=\"font-size: 13px\">Proven experience in a client support or customer service role in the payments industry. </span></li>\n<li><span style=\"font-size: 13px\">Ability to work night shift (4PM to 1AM), and flexible scheduling. </span></li>\n<li><span style=\"font-size: 13px\">Ability to collaborate effectively across departments.</span></li>\n<li><span style=\"font-size: 13px\">In-depth knowledge of payment processing, payment gateways, and related technologies.</span></li>\n<li><span style=\"font-size: 13px\">Familiar with </span><span style=\"font-size: 13px\">foreign exchange and foreign exchange quoting.</span></li>\n<li><span style=\"font-size: 13px\">Excellent interpersonal and communication skills.</span></li>\n<li><span style=\"font-size: 13px\">Strong verbal and written communication in English.</span></li>\n<li><span style=\"font-size: 13px\">Ability to communicate in Chinese including Mandarin is preferable.</span></li>\n<li><span style=\"font-size: 13px\">Strong problem-solving abilities and attention to details.</span></li>\n<li><span style=\"font-size: 13px\">Excellent customer-centric approach.</span></li>\n<li><span style=\"font-size: 13px\">Adaptable and able to work effectively in a fast-paced environment.</span></li>\n</ul>",
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    "jobOpeningName": "Executive of Client Support",
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    "minimumExperience": "Executive",
    "jobOpeningShareUrl": "https://atlanticpartnersasia.bamboohr.com/careers/59",
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