Technology Support Intern

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  "last_changed_at": "2026-05-30T05:56:48.661Z",
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  "location": {
    "raw": "Denver, Colorado, 80202, United States",
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  "inferred_at": "2026-06-06T10:30:43.863Z",
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{
  "list_job": {
    "id": "143",
    "isRemote": null,
    "location": {
      "city": "Denver",
      "state": "Colorado"
    },
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      "state": null,
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    "departmentId": "18645",
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    "jobOpeningName": "Technology Support Intern",
    "departmentLabel": "Information Technology and Innovation Unit",
    "employmentStatusLabel": "Intern"
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  "detail_job_opening": {
    "location": {
      "city": "Denver",
      "state": "Colorado",
      "postalCode": "80202",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-13",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Organization Overview:</span></span></span><span> </span></p>\n<p><span><span>Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices providing civil legal </span><span>assistance</span><span> to low-income Coloradans throughout the state. CLS provides free legal </span><span>assistance</span><span> in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others.</span></span></p>\n<p><span><br></span></p>\n<p><span><span>CLS has strengthened lives, </span><span>assisted</span><span> families, and supported communities–one person at a time for over 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.</span></span><span><br></span></p>\n<p><span><br></span><span><br></span><span> </span></p>\n<p><span><span>We value representation. </span></span><span><span>At CLS, we value and respect our staff's wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff, Board of </span><span>Directors</span><span> and leadership teams. We also envision a fair, </span><span>just,</span><span> trusted, and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Position Summary:</span></span></span><span> </span></p>\n<p><span><span>The Technology Support Intern will provide support to the whole organization by helping staff, interns, and volunteers resolve IT issues. The intern will gain practical, hands-on experience in a fast-paced environment while providing an essential service.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Essential Duties:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Respond to staff queries in </span><span>a timely</span><span> and </span><span>accurate</span><span> way, via a ticketing system, email, phone, chat or by providing help in person</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Help w</span><span>ith installing and configuring computer systems and applications when requested by IT and Innovation team members</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot desktop environments running Microsoft Windows operating systems</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Resolv</span><span>e</span><span> issues related to software, computer, and network connectivity</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Analyz</span><span>e</span><span>, report and fix hardware malfunctions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Help individuals use specific software and software features</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work with Information Technology &amp; Innovation staff and others to create training resources</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with technology </span><span>trainings</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Shar</span><span>e</span><span> feature requests and effective workarounds with IT and Innovation team members</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Effective</span><span>ly</span><span> document</span><span> </span><span>and shar</span><span>e</span><span> work product</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Submit articles to publish in the</span><span> IT and Innovation </span><span>Knowledgebase</span><span> and/or</span><span> </span><span>monthly </span><span>Tech </span><span>Tip</span><span>s</span><span> newsletter</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicat</span><span>e</span><span> effectively with staff</span><span>, interns,</span><span> and volunteers</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with tasks related to development of a statewide website such as uploading and formatting site content</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Required Qualifications:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Interest in developing skills in tech support</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong drive to solve problems</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Verbal, written, and interpersonal communication skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Time management skills and ability to work with deadlines</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to work in a team environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to </span><span>maintain</span><span> confidentiality and follow security protocols</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Eagerness to learn and explore core and innovative technologies</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Preferred Qualifications:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Experience with customer service</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience using remote support tools</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience with Office 365 applications</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Location:</span></span></span><span> </span></p>\n<p><span><span>This position </span><span>can be housed in the Colorado Springs or Denver</span><span> office.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Time commitment:</span></span></span><span> </span></p>\n<p><span><span>Part-time, 15-20 hours per week.</span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Compensation:</span></span></span><span> </span></p>\n<p><span><span>The position is unpaid but is open to receiving other work study funds that are </span><span>student generated</span><span>. Students may apply for course credit through their Externship Program.</span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>How to Apply</span></span></span><span><span>:  </span></span><span> </span></p>\n<p><span><span>Please </span><span>submit</span><span> your resume and cover letter via the “Apply for This Job” link for this job opening on </span><span>our</span><span> </span></span><a href=\"https://coloradolegalservices.bamboohr.com/careers/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>careers page</span></span></a><span><span>.</span><span> Address your cover letter to Molly French, Director of IT &amp; Innovation.</span><br><span>We will not be reviewing applications sent via e-mail or physical mail.</span><span> If you have questions about this internship or any </span><span>others</span><span> at Colorado Legal Services, please contact Kirsten Hoaby, Denver Volunteer and Pro Bono Manager, at </span></span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>[email protected]</span></span></a><span><span>. </span></span><span> </span></p>",
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    "jobOpeningShareUrl": "https://coloradolegalservices.bamboohr.com/careers/143",
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