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CSR Level 1 Analyst ( In-person)

016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001 · Wyomissing, PA, US, Wyomissing, PA · Active · $17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
TitleCSR Level 1 Analyst ( In-person)
Normalized title-
Department / team-
LocationWyomissing, PA, United States
Work model-
Employment typeFull Time
Salary$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wyomissing.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
Source2a51b80f-8858-47b6-aeac-907fb48f0e40
ATS providerADP Workforce Now Recruiting

Description

Tier 1 Helpdesk Analyst (Reading PA) This is an AbilityOne project and your employment is contingent upon compliance with the Javits Wagner O' Day Act (JWOD) including its provisions for the employment for persons with disabilities. Persons with verifiable disabilities strongly encouraged to apply. Must be willing to comply with Federal Mandates. Currently Hiring 2 Full-Time for the Following Shifts: Full-Time: 7:00am - 4:00pm Monday through Friday General Function Under supervision of Level II agents, and management the Service Desk Support I Tier I will provide technical software, hardware and network problem resolution, making independent decisions by performing question/problem diagnosis in a call center environment. Other responsibilities include password resets, e-mail requests, Fax, Web requests and direct requests for Service Desk support. Service Desk Support I Tier I will document, research, identify and attempt to solve technical problems on initial call and/or triage where appropriate for resolution. Document and track support activity and clearly communicate technical solutions in a user friendly professional manner. Candidate will perform all other related duties assigned. Uses expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, applications/systems, functionality, and training on software and/or hardware products. Develops working relationships to support the goal of providing customers with excellent service as outlined in Service Level Agreements (SLAs), for First Call Resolution (FCR), Abandon rate and Queue Management. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. • Assist users with all modules as well as security-related and password reset issues, where applicable. • Troubleshoot, diagnose and resolve application issues by researching problems using available information resources such as closed tickets, FAQ's, alerts, or defect logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the ticketing tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate Level II staff. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned projects when requested. Knowledge, Skills and Abilities required: • Excellent customer service skills. • Strong verbal and written communication skills. • Superior interpersonal skills and telephone etiquette. • Good analytical and problem-solving skills. • Ability to deal with stress associated with fast-paced work environment. • Ability to make judgment decisions and adapt to changing work situations. • Ability to handle 50+ calls per day with calls being different in level of complexity • Ability to work independently, as part of a team, with customers, peers and management • Proficient in Microsoft Office Suite and various Windows operating systems. • Previous experience supporting general Applications, Telecommunications, Database, Development Tools and Languages, Server, LAN, WAN, Network Mgt, UNIX, PC Hardware, Security and Web Apps. • Willingness to work flexible hours/occasional weekend hours. • Associate Degree in Information Technology or equivalent work experience. • Current HDI certification and or willingness to become HDI certified Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You will be regularly required to sit, talk or hear in person and by multi-media, use hands to finger, handle, feel or operate standard office equipment and reach with hands and arms. vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Full job record

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Source ID2a51b80f-8858-47b6-aeac-907fb48f0e40
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Provider Job Key593381
TitleCSR Level 1 Analyst ( In-person)
Normalized Title—
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Activeyes
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CountryUnited States
RegionPA
CityWyomissing
Salary RawUp to 17.31 (USD) Hourly
Salary Min0
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Salary Periodhour
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First Seen At2026-05-31 18:26:00Z
Last Seen At2026-06-06 11:56:22Z
Last Checked At2026-06-06 11:56:22Z
Last Changed At2026-06-06 11:56:22Z
Inactive At—
Source Posted At2026-03-27 16:59:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.51.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.51.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style=\"text-align:center;\">&nbsp; <span style=\"font-size: 18pt;font-family: Times New Roman;\"><strong>Tier 1 Helpdesk Analyst (Reading PA)</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">This is an AbilityOne project and your employment is contingent upon compliance with the Javits Wagner O&#39; Day Act (JWOD) including its provisions for the employment for persons with disabilities. Persons with verifiable disabilities strongly encouraged to apply. &nbsp;Must be willing to comply with Federal Mandates.</span></p><p>Currently Hiring 2 Full-Time for the Following Shifts:</p><p>Full-Time: &nbsp;7:00am - 4:00pm Monday through Friday&nbsp;</p><p><br></p><p><br><span style=\"font-size: 12pt;font-family: Times New Roman;\"><strong>&nbsp;General Function</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">Under supervision of Level II agents, and management the Service Desk Support I Tier I</span> <span style=\"font-size: 12pt;font-family: Times New Roman;\">will provide technical software, hardware and network problem resolution, making independent decisions by performing question/problem diagnosis in a call center environment. Other responsibilities include password resets, e-mail requests, Fax, Web requests and direct requests for Service Desk support. Service Desk Support I Tier I will document, research, identify and attempt to solve technical problems on initial call and/or triage where appropriate for resolution. Document and track support activity and clearly communicate technical solutions in a user friendly professional manner. Candidate will perform all other related duties assigned. Uses expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, applications/systems, functionality, and training on software and/or hardware products. Develops working relationships to support the goal of providing customers with excellent service as outlined in Service Level Agreements (SLAs), for First Call Resolution (FCR), Abandon rate and Queue Management.&nbsp;</span><br><br><span style=\"font-size: 12pt;font-family: Times New Roman;\"><strong>&nbsp;Essential Duties &amp; Responsibilities</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Assist users with all modules as well as security-related and password reset issues, where</span><br><span style=\"font-size: 12pt;font-family: Times New Roman;\">applicable.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Troubleshoot, diagnose and resolve application issues by researching problems using available</span><br><span style=\"font-size: 12pt;font-family: Times New Roman;\">information resources such as closed tickets, FAQ&#39;s, alerts, or defect logs.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Collaborate effectively with other Service Desk staff members and trainers to resolve</span><br><span style=\"font-size: 12pt;font-family: Times New Roman;\">unfamiliar issues.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Advise users on appropriate action and turnaround times if the information is available, as well</span><br><span style=\"font-size: 12pt;font-family: Times New Roman;\">as follow up with them accordingly to provide the requested information once received.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Log all Service Desk calls, emails, and voicemails into the ticketing tool for tracking purposes.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Follow Standard Operating Procedures (SOP).&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Identify and escalate situations requiring urgent attention or expert knowledge to appropriate</span> &nbsp;</p><p>&nbsp;<span style=\"font-size: 12pt;font-family: Times New Roman;\">Level II staff.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Route problems, create, track and document resolutions in regards to all ticket request</span>&nbsp;</p><p>&nbsp; <span style=\"font-size: 12pt;font-family: Times New Roman;\">assignments.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Stay current with system information, changes and updates by attending Service Desk weekly</span>&nbsp;</p><p>&nbsp; <span style=\"font-size: 12pt;font-family: Times New Roman;\">meetings.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Respond to incoming requests for assistance via calls, emails, or voicemails.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Work on supervisor-assigned projects when requested.&nbsp;</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\"><strong>Knowledge, Skills and Abilities required:</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Excellent customer service skills.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Strong verbal and written communication skills.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Superior interpersonal skills and telephone etiquette.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Good analytical and problem-solving skills.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Ability to deal with stress associated with fast-paced work environment.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Ability to make judgment decisions and adapt to changing work situations.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Ability to handle 50+ calls per day with calls being different in level of complexity</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Ability to work independently, as part of a team, with customers, peers and management</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Proficient in Microsoft Office Suite and various Windows operating systems.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Previous experience supporting general Applications, Telecommunications,&nbsp;</span>&nbsp;</p><p>&nbsp;<span style=\"font-size: 12pt;font-family: Times New Roman;\">Database, Development Tools and Languages, Server, LAN, WAN, Network Mgt, UNIX, PC</span>&nbsp;</p><p>&nbsp;<span style=\"font-size: 12pt;font-family: Times New Roman;\">Hardware, Security and Web Apps.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Willingness to work flexible hours/occasional weekend hours.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Associate Degree in Information Technology or equivalent work experience.</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">&bull; Current HDI certification and or willingness to become HDI certified</span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\"><strong>Physical and Mental Demands</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman;\">The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. 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          }
        },
        "nameCode": {
          "shortName": " Wyomissing, PA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/593381?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16292
  },
  "detail_errors": []
}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/cbff26667c7be41fbb20907d794eabf1172518a9?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/5996feaa-1b3e-4ac2-bce6-29c8473ba633JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/2a51b80f-8858-47b6-aeac-907fb48f0e40JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/cbff26667c7be41fbb20907d794eabf1172518a9/eventsJSON

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