Home › Companies › 36a3c4bf 8e67 4055 96db Fc75427f0559 776827663 940 › Customer Service Coordinator
Customer Service Coordinator
36a3c4bf 8e67 4055 96db Fc75427f0559 776827663 940 · Canada, Toronto, ON, CA, Toronto, ON · Active · CAD 50,000–CAD 55,000 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 36a3c4bf 8e67 4055 96db Fc75427f0559 776827663 940 |
| Title | Customer Service Coordinator |
| Normalized title | - |
| Department / team | - |
| Location | Toronto, ON, Canada |
| Work model | - |
| Employment type | Temporary |
| Salary | CAD 50,000–CAD 55,000 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-04 / 2026-06-05 |
| Changed / last seen | 2026-06-20 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 36a3c4bf 8e67 4055 96db Fc75427f0559 776827663 940. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Toronto. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 36a3c4bf 8e67 4055 96db Fc75427f0559 776827663 940 |
| Source | 76387ea1-433d-4379-8724-c2ed5100ae0d |
| ATS provider | ADP Workforce Now Recruiting |
Description
Customer Service Coordinator
STATUS:
Full Time, Salaried
REPORTS TO:
Customer Service Team Lead
POSITION SUMMARY
The Customer Service Coordinator will be responsible for maintaining the accounts, which includes liaising with internal Sales and Production teams. Managing account order and timely fulfillment.
RESPONSIBILITIES:
Maintain a high level of customer service by acting as the first point of contact for customers, including assisting with account information, product inquiries, and returns. Ensure from time of receipt to delivery, that all aspects of order are completed in a timely manner by coordinating and following up with other departments Item creations and order entry. Timely release of Sales orders to production Responsible for order processing, EDI 850 and 860 transmissions Allocate order from OH inventory, confirm inventory status, ship point, pick order Send updated Order form, packing instructions to production/purchasing department Review and approve packing, trim, carton markings, label placement Work with production on status of merchandise (contractor/factory) Concise and professional communications with inside teams and outside contractors, accurate tracking and reporting of work order status, and making sure orders ship without chargebacks and/or expense off-sets on time Submit EDI cover sheet to Logistics/EDI for routing and UCC label creation Regular review of vendor manuals and communication with sales rep to clarify any potential issues, review with account manager once a year, sooner if aware of changes Know intimately and keep up to date with customer compliance requirements Keep up to date with all licensor requirements and changes Responsibilities are wide ranging, as we all work and train together so we can fill in as back-up when needed (Customer Service / Asst. Project Manager) Research and resolve chargebacks and prevent future occurrences Proactive approach to work, taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives Other duties to be assigned as necessary.
QUALIFICATIONS:
Minimum of 2 years’ experience in Customer Service and order entry. Experience with inventory management. Experience with an ERP system is a must. Experience working with a 3PL and multi warehouses is a must. Strong analytical skills. Detail oriented, self-motivated and proactive. Must be a team player with strong communication and organizational skills. Experience with Microsoft Office.
BENEFITS:
We provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching RRSP, generous PTO, merchandise discounts, excellent career development opportunities and a work environment that reflects our industry leadership.
WHO WE ARE:
Mad Engine is the global leader in consumer products. We create merchandise for anyone and everyone through our full range of private labels, branded and influencer celebrity products. In that same spirit, Mad Engine embraces diversity and strives to create conditions that provide everyone with an equal opportunity to thrive. We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
PHYSICAL REQUIREMENTS:
Prolonged periods sitting at a desk and working on a computer. View and type on computer screens for extended periods of time . Sit, stand, bend, and lift. Occasionally lift items up to 15 pounds. Temporary Position with Potential for Permanent Employment
This is a temporary position expected to last approximately 12 months , providing coverage during a maternity leave. While the role is initially offered on a fixed-term basis, there may be an opportunity for permanent employment based on business needs and the successful performance of the selected candidate.
Temporary Position with Potential for Permanent Employment
This is a temporary position expected to last approximately 12 months, providing coverage during a maternity leave. While the role is initially offered on a fixed-term basis, there may be an opportunity for permanent employment based on business needs and the successful performance of the selected candidate.
Full job record
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| Org ID | dc0ebd5b-a8b6-4d38-83d5-e733516a468e |
| Source ID | 76387ea1-433d-4379-8724-c2ed5100ae0d |
| Board ID | 76387ea1-433d-4379-8724-c2ed5100ae0d |
| Provider | adp_workforcenow |
| Provider Job Key | 633435 |
| Title | Customer Service Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Canada, Toronto, ON, CA, Toronto, ON |
| Department | — |
| Team | — |
| Employment Type | temporary |
| Workplace Type | — |
| Remote Policy | — |
| Country | Canada |
| Region | ON |
| City | Toronto |
| Salary Raw | 50000.00 To 55000.00 (CAD) Annually |
| Salary Min | 50,000 |
| Salary Max | 55,000 |
| Salary Currency | CAD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=36a3c4bf-8e67-4055-96db-fc75427f0559&ccId=776827663_940&lang=en_US&type=JS&jobId=633435&jwId=9205198401303_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=36a3c4bf-8e67-4055-96db-fc75427f0559&ccId=776827663_940&lang=en_US&type=JS&jobId=633435&jwId=9205198401303_1 |
| First Seen At | 2026-06-05 02:11:46Z |
| Last Seen At | 2026-06-20 12:57:03Z |
| Last Checked At | 2026-06-20 12:57:03Z |
| Last Changed At | 2026-06-20 12:57:03Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 17:32:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=36a3c4bf-8e67-4055-96db-fc75427f0559|776827663_940/date=2026-06-20/2026-06-20T12-57-02-119Z-b7f4b9e08c07ab27190aebc84635a4a44403f14226ba0537901587f8291b7f86.json |
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"requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><strong><span style=\"font-size: 18px;\">Customer Service Coordinator</span> </strong></p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>STATUS:</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>Full Time, Salaried</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>REPORTS TO:</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>Customer Service Team Lead</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>POSITION SUMMARY</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>The Customer Service Coordinator will be responsible for maintaining the accounts, which includes liaising with internal Sales and Production teams. Managing account order and timely fulfillment.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:#2F2F2F;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:#2F2F2F;\">RESPONSIBILITIES:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:#2F2F2F;\"> </span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Maintain a high level of customer service by acting as the first point of contact for customers, including assisting with account information, product inquiries, and returns.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Ensure from time of receipt to delivery, that all aspects of order are completed in a timely manner by coordinating and following up with other departments </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Item creations and order entry. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Timely release of Sales orders to production </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Responsible for order processing, EDI 850 and 860 transmissions </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Allocate order from OH inventory, confirm inventory status, ship point, pick order</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Send updated Order form, packing instructions to production/purchasing department </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Review and approve packing, trim, carton markings, label placement </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Work with production on status of merchandise (contractor/factory) </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Concise and professional communications with inside teams and outside contractors, accurate tracking and reporting of work order status, and making sure orders ship without chargebacks and/or expense off-sets on time </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Submit EDI cover sheet to Logistics/EDI for routing and UCC label creation </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Regular review of vendor manuals and communication with sales rep to clarify any potential issues, review with account manager once a year, sooner if aware of changes </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Know intimately and keep up to date with customer compliance requirements </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Keep up to date with all licensor requirements and changes </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Responsibilities are wide ranging, as we all work and train together so we can fill in as back-up when needed (Customer Service / Asst. Project Manager) </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Research and resolve chargebacks and prevent future occurrences </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Proactive approach to work, taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Other duties to be assigned as necessary.<br> <br> </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>QUALIFICATIONS: </strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Minimum of 2 years’ experience in Customer Service and order entry. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Experience with inventory management. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Experience with an ERP system is a must. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Experience working with a 3PL and multi warehouses is a must. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Strong analytical skills. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Detail oriented, self-motivated and proactive. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Must be a team player with strong communication and organizational skills. </span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Experience with Microsoft Office.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>BENEFITS: </strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color:black;background:white;\">We provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching RRSP, generous PTO, merchandise discounts, excellent career development opportunities and a work environment that reflects our industry leadership. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>WHO WE ARE: </strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>Mad Engine is the global leader in consumer products. We create merchandise for anyone and everyone through our full range of private labels, branded and influencer celebrity products. In that same spirit, Mad Engine embraces diversity and strives to create conditions that provide everyone with an equal opportunity to thrive. <span style=\"color:black;background:white;\">We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;vertical-align:baseline;'><strong><span style=\"background:white;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;vertical-align:baseline;'><strong><span style=\"color:black;background:white;\">PHYSICAL REQUIREMENTS:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;vertical-align:baseline;'><span style=\"background:white;\"> </span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Prolonged periods sitting at a desk and working on a computer.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>View and type on computer screens for extended periods of time</span><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Sit, stand, bend, and lift.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Occasionally lift items up to 15 pounds.</span><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'> </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;vertical-align:baseline;'><strong><strong data-start=\"59\" data-end=\"121\" data-pasted=\"true\">Temporary Position with Potential for Permanent Employment</strong></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;vertical-align:baseline;'><strong>This is a temporary position expected to last approximately 12<strong data-start=\"186\" data-end=\"198\"> months</strong>, providing coverage during a maternity leave. While the role is initially offered on a fixed-term basis, there may be an opportunity for <strong data-start=\"336\" data-end=\"360\">permanent employment</strong> based on business needs and the successful performance of the selected candidate.</strong></p></div></div></div></div>\n<br/>Temporary Position with Potential for Permanent Employment<br/>This is a temporary position expected to last approximately 12 months, providing coverage during a maternity leave. While the role is initially offered on a fixed-term basis, there may be an opportunity for permanent employment based on business needs and the successful performance of the selected candidate.",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/cbf21e93853990327b4cf4af03720b288664ee78?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/dc0ebd5b-a8b6-4d38-83d5-e733516a468eJSONGET https://api.bluedoor.sh/job-postings/v1/sources/76387ea1-433d-4379-8724-c2ed5100ae0dJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/cbf21e93853990327b4cf4af03720b288664ee78/eventsJSON