Customer Support Technician

{
  "content_hash": "768a8101d5c29992f2a81b46b254cdbbe465ec32695e56b4df20f9197e13b173",
  "source_hash": "bec9672b213db87869c95eae9e6c56a4dd9f82d87b517c3d8ed98f49cac19c01",
  "last_changed_at": "2026-05-29T07:07:22.146Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Plainwell, MI",
    "city": "Plainwell",
    "region": "MI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:35:43.460Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Plainwell, MI",
      "city": "Plainwell",
      "region": "MI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "What you will get to do: ",
      "content": "\n<li>Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.</li>\n<li>Answering customer service phone calls and e-mails.</li>\n<li>Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.</li>\n<li>25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.</li>\n<li>Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.</li>\n<li>Other project related activities as needed.</li>\n"
    },
    {
      "text": "What will make you successful: ",
      "content": "\n<li>3 to 5 years of experience in a related field or position.</li>\n<li>Travel experience.</li>\n<li>Driver’s license.</li>\n<li>Ability to get a passport (travel to Canada and Mexico).</li>\n<li>Experience with electrical systems and controllers - HMI troubleshooting experience.</li>\n<li>Proficiency with a multimeter.</li>\n<li>Must enjoy learning new things.</li>\n<li>Must be able to act calmly in stressful situations.</li>\n<li>Self-motivated and organized.</li>\n<li>Good communication skills.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1755010273720,
  "updatedAt": null,
  "categories": {
    "team": "9153",
    "location": "Plainwell, MI",
    "commitment": "Full-time",
    "department": "Partner Position",
    "allLocations": [
      "Plainwell, MI"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}