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Training Specialist (BOG)

Hirehoratiocx · Bogota, Bogota · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyHirehoratiocx
TitleTraining Specialist (BOG)
Normalized title-
Department / team-
LocationBogota, Bogota
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-05-08 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hirehoratiocx.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHirehoratiocx
Sourcee3a0f67d-1afe-4d8c-9676-bd3acf0a67fd
ATS providerJazzHR / ApplyToJob

Description

Position Summary: Horatio is seeking an enthusiastic and results-oriented Training Specialist with advanced English skills to join our dynamic team. The ideal candidate will thrive in a fast-paced startup environment, be comfortable with a collaborative "all hands on deck" approach, and enjoy solving problems for people. We are looking for someone who excels at developing and enhancing training programs and processes to deliver a best-in-class experience for both our team members and customers. This candidate will play a key role in supporting Horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to our Leadership team. This role is ideal for a driven problem-solver with exceptional people skills seeking to make an impact at a fast-growing start-up. This is an on-site role in Bogota. Responsibilities: Facilitate engaging training sessions for new and existing Associates. Develop and update comprehensive training materials and resources according to business needs. Take a service and solution-oriented approach to all interactions, using strong judgment to balance, and being policy-driven while making it right for the customer. Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer. Learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products, website, and brand. Recommend product improvements based on customer feedback, using both qualitative stories and quantified data. Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team. Required Skills/Abilities: Advanced, near native English proficiency. Strong judgment and service- and solution-oriented approach Train new associates and improve the training program Evaluate associates' interactions to identify areas of improvement Provide coaching to associates about areas of improvement identified Ensure adherence to client KPIs and metrics General tech-savviness Someone affable and adaptable with a positive attitude! Ability to act independently Ability to display flexibility, creativity, and develop innovative solutions Ability to be a team player Education and Experience: 2+ years in Training roles within the BPO industry. Senior college student of Business Administration, Marketing, or related fields. Advanced English proficiency. Experience in BPO is required. On-site role in Bogota.

Full job record

Job IDcbb22834ea6d171226e9d87cdd32d2e7be608225
Org ID14d060df-9f95-4f76-b5a9-1192193d5776
Source IDe3a0f67d-1afe-4d8c-9676-bd3acf0a67fd
Board IDe3a0f67d-1afe-4d8c-9676-bd3acf0a67fd
Providerjazzhr
Provider Job Keyv94BvVlTd2
TitleTraining Specialist (BOG)
Normalized Title
Statusactive
Activeyes
Location TextBogota, Bogota
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
Country
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://hirehoratiocx.applytojob.com/apply/v94BvVlTd2/Training-Specialist-BOG
Apply URLhttps://hirehoratiocx.applytojob.com/apply/v94BvVlTd2/Training-Specialist-BOG
First Seen At2026-05-30 06:08:21Z
Last Seen At2026-06-06 10:52:39Z
Last Checked At2026-06-06 10:52:39Z
Last Changed At2026-05-30 06:08:21Z
Inactive At
Source Posted At2026-05-08 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=hirehoratiocx/date=2026-06-06/2026-06-06T10-52-36-703Z-2994cc985fa4b38b294eac9b2a6ff33533756b924bd783a547c8b2aa17834331.json
Event Fields
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  "source_hash": "64039b2acf599b6969368f739d961b5f4fedb8c1a4d61438ccb24ef5b0782177",
  "last_changed_at": "2026-05-30T06:08:21.780Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Bogota, Bogota",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:52:39.066Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bogota, Bogota",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://hirehoratiocx.applytojob.com/apply/jobs/details/v94BvVlTd2?&",
    "heading": "Training Specialist (BOG)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://hirehoratiocx.applytojob.com/apply/v94BvVlTd2/Training-Specialist-BOG",
    "description_html": "<p><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Position Summary:</span></span></span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;padding:0pt 0pt 10pt 0pt;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Horatio is seeking an enthusiastic and results-oriented Training Specialist with advanced English skills to join our dynamic team. The ideal candidate will thrive in a fast-paced startup environment, be comfortable with a collaborative \"all hands on deck\" approach, and enjoy solving problems for people. We are looking for someone who excels at developing and enhancing training programs and processes to deliver a best-in-class experience for both our team members and customers.</span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;padding:0pt 0pt 10pt 0pt;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This candidate will play a key role in supporting Horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to our Leadership team. This role is ideal for a driven problem-solver with exceptional people skills seeking to make an impact at a fast-growing start-up.</span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;padding:0pt 0pt 10pt 0pt;\">This is an on-site role in Bogota.</p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Responsibilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Facilitate engaging training sessions for new and existing Associates.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and update comprehensive training materials and resources according to business needs.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Take a service and solution-oriented approach to all interactions, using strong judgment to balance, and being policy-driven while making it right for the customer.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products, website, and brand.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Recommend product improvements based on customer feedback, using both qualitative stories and quantified data.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team.</span></span></span></span></span></span></li></ul><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Required Skills/Abilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced, near native English proficiency.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong judgment and service- and solution-oriented approach</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Train new associates and improve the training program</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Evaluate associates' interactions to identify areas of improvement</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide coaching to associates about areas of improvement identified</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure adherence to client KPIs and metrics</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">General tech-savviness</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Someone affable and adaptable with a positive attitude!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to act independently</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to display flexibility, creativity, and develop innovative solutions</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to be a team player</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;margin-top:13px;padding:0pt 0pt 10pt 0pt;\"><br><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Education and Experience:</span></span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2+ years in Training roles within the BPO industry.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Senior college student of Business Administration, Marketing, or related fields.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced English proficiency.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in BPO is required.</span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><strong>On-site role in Bogota.</strong></div>",
    "description_text": "Position Summary:\n Horatio is seeking an enthusiastic and results-oriented Training Specialist with advanced English skills to join our dynamic team. The ideal candidate will thrive in a fast-paced startup environment, be comfortable with a collaborative \"all hands on deck\" approach, and enjoy solving problems for people. We are looking for someone who excels at developing and enhancing training programs and processes to deliver a best-in-class experience for both our team members and customers.\n This candidate will play a key role in supporting Horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to our Leadership team. This role is ideal for a driven problem-solver with exceptional people skills seeking to make an impact at a fast-growing start-up.\n This is an on-site role in Bogota.\n Responsibilities:\n Facilitate engaging training sessions for new and existing Associates.\n Develop and update comprehensive training materials and resources according to business needs.\n Take a service and solution-oriented approach to all interactions, using strong judgment to balance, and being policy-driven while making it right for the customer.\n Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer.\n Learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products, website, and brand.\n Recommend product improvements based on customer feedback, using both qualitative stories and quantified data.\n Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team.\n Required Skills/Abilities:\n Advanced, near native English proficiency.\n Strong judgment and service- and solution-oriented approach\n Train new associates and improve the training program\n Evaluate associates' interactions to identify areas of improvement\n Provide coaching to associates about areas of improvement identified\n Ensure adherence to client KPIs and metrics\n General tech-savviness\n Someone affable and adaptable with a positive attitude!\n Ability to act independently\n Ability to display flexibility, creativity, and develop innovative solutions\n Ability to be a team player\n Education and Experience:\n 2+ years in Training roles within the BPO industry.\n Senior college student of Business Administration, Marketing, or related fields.\n Advanced English proficiency.\n Experience in BPO is required.\n On-site role in Bogota.",
    "jsonld_jobposting": {
      "url": "https://hirehoratiocx.applytojob.com/apply/v94BvVlTd2/Training-Specialist-BOG",
      "@type": "JobPosting",
      "title": "Training Specialist (BOG)",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-08",
      "description": "<p><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Position Summary:</span></span></span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;padding:0pt 0pt 10pt 0pt;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Horatio is seeking an enthusiastic and results-oriented Training Specialist with advanced English skills to join our dynamic team. The ideal candidate will thrive in a fast-paced startup environment, be comfortable with a collaborative \"all hands on deck\" approach, and enjoy solving problems for people. We are looking for someone who excels at developing and enhancing training programs and processes to deliver a best-in-class experience for both our team members and customers.</span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;padding:0pt 0pt 10pt 0pt;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This candidate will play a key role in supporting Horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to our Leadership team. This role is ideal for a driven problem-solver with exceptional people skills seeking to make an impact at a fast-growing start-up.</span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;padding:0pt 0pt 10pt 0pt;\">This is an on-site role in Bogota.</p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Responsibilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Facilitate engaging training sessions for new and existing Associates.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and update comprehensive training materials and resources according to business needs.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Take a service and solution-oriented approach to all interactions, using strong judgment to balance, and being policy-driven while making it right for the customer.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products, website, and brand.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Recommend product improvements based on customer feedback, using both qualitative stories and quantified data.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team.</span></span></span></span></span></span></li></ul><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Required Skills/Abilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced, near native English proficiency.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong judgment and service- and solution-oriented approach</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Train new associates and improve the training program</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Evaluate associates' interactions to identify areas of improvement</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide coaching to associates about areas of improvement identified</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure adherence to client KPIs and metrics</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">General tech-savviness</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Someone affable and adaptable with a positive attitude!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to act independently</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to display flexibility, creativity, and develop innovative solutions</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to be a team player</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;text-align:justify;background-color:#ffffff;margin-top:13px;padding:0pt 0pt 10pt 0pt;\"><br><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Education and Experience:</span></span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2+ years in Training roles within the BPO industry.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Senior college student of Business Administration, Marketing, or related fields.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced English proficiency.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in BPO is required.</span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><strong>On-site role in Bogota.</strong></div>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "",
          "addressRegion": "Bogota",
          "addressLocality": "Bogota"
        }
      },
      "validThrough": "2026-08-06",
      "uniqueJobCode": "job_20251010234735_HNJJ6RT2DBMTPVQ2",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20211015160724_EPMX9TW8G2ML2KOS/logos/20211130082022_Group.png",
        "name": "Hire Horatio CX",
        "@type": "Organization",
        "sameAs": "https://www.hirehoratio.com/"
      },
      "experienceRequirements": "Mid Level"
    }
  },
  "list_job": {
    "id": "v94BvVlTd2",
    "title": "Training Specialist (BOG)",
    "detailUrl": "https://hirehoratiocx.applytojob.com/apply/jobs/details/v94BvVlTd2?&"
  },
  "detail_errors": []
}
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