Collections Manager

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    "description": "<p style=\"margin-bottom:11px\">Ready to lead a high-performing team and make a direct impact on results? This is an opportunity to take ownership of a collections department, drive performance, and build a strong, accountable team. Auto Acceptance is seeking an experienced Collections Manager who thrives in a fast-paced environment and is passionate about leadership, compliance, and delivering results.</p>\r\n\r\n<p>If you&rsquo;re a strong operator who knows how to balance performance with customer experience, this is your chance to step into a high-impact leadership role.</p>\r\n\r\n<p><strong>Why Work for Auto Acceptance?</strong></p>\r\n\r\n<ul>\r\n\t<li>Lead a critical department with direct impact on company performance</li>\r\n\t<li>Work in a fast-moving environment where your decisions matter</li>\r\n\t<li>Opportunity to build and develop a team</li>\r\n\t<li>Stable organization with strong operational structure</li>\r\n\t<li>Hybrid schedule providing flexibility and work life balance</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><em><strong>Collections Manager Job Responsibilities</strong></em></p>\r\n\r\n<ul>\r\n\t<li>Leadership &amp; Department Oversight</li>\r\n\t<li>Manage and drive the overall performance of the Collections Department</li>\r\n\t<li>Monitor, audit, and evaluate collection activity across all accounts</li>\r\n\t<li>Lead team meetings and establish clear goals and expectations</li>\r\n\t<li>Provide coaching, feedback, and performance management for collectors</li>\r\n\t<li>Assist in hiring, onboarding, and developing team members</li>\r\n\t<li>Collections &amp; Account Management</li>\r\n\t<li>Conduct collection calls and assist customers with payment arrangements</li>\r\n\t<li>Review accounts and assess collection effectiveness and call quality</li>\r\n\t<li>Analyze daily reports and performance metrics</li>\r\n\t<li>Handle escalated customer concerns and complex account issues</li>\r\n\t<li>Ensure compliance with FDCPA and all applicable regulations</li>\r\n\t<li>Operations &amp; Administrative Duties</li>\r\n\t<li>Perform skip tracing, residence, and employment verification</li>\r\n\t<li>Manage repossessions, including notices, agency coordination, and auctions</li>\r\n\t<li>Oversee payment processing and daily deposits</li>\r\n\t<li>Track GAP claims, warranty claims, and insurance follow ups</li>\r\n\t<li>Coordinate paid in full accounts and title releases</li>\r\n\t<li>Process refunds, vendor invoices, and support accounting functions</li>\r\n\t<li>Team &amp; Collaboration</li>\r\n\t<li>Report delinquency trends and performance insights to leadership</li>\r\n\t<li>Support team members with difficult accounts and problem resolution</li>\r\n\t<li>Maintain accurate records and organized documentation</li>\r\n\t<li>Foster a positive, team-oriented work environment</li>\r\n</ul>\r\n\r\n<p>Schedule: Monday &ndash; Friday | Hybrid Position</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><em><strong>Collections Manager Compensation &amp; Benefits</strong></em></p>\r\n\r\n<p>Pay Range: $75,000 &ndash; $90,000 annually (based on experience and qualifications)</p>\r\n\r\n<p>In addition to competitive pay, we offer:</p>\r\n\r\n<ul>\r\n\t<li>Employer-subsidized medical and Dental insurance</li>\r\n\t<li>Company Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth</li>\r\n\t<li>Voluntary benefits include Short&nbsp; and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance</li>\r\n\t<li>401(k) with Company Match</li>\r\n\t<li>Paid Time Off that begins accruing from Day 1</li>\r\n\t<li>Employee discounts on vehicles, parts, and service</li>\r\n</ul>\r\n",
    "jobCategory": "Accounting/Administrative",
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Auto Acceptance is seeking an experienced Collections Manager who thrives in a fast-paced environment and is passionate about leadership, compliance, and delivering results.\\r\\n\\r\\nIf you&rsquo;re a strong operator who knows how to balance performance with customer experience, this is your chance to step into a high-impact leadership role.\\r\\n\\r\\nWhy Work for Auto Acceptance?\\r\\n\\r\\n\\r\\n\\tLead a critical department with direct impact on company performance\\r\\n\\tWork in a fast-moving environment where your decisions matter\\r\\n\\tOpportunity to build and develop a team\\r\\n\\tStable organization with strong operational structure\\r\\n\\tHybrid schedule providing flexibility and work life balance\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCollections Manager Job Responsibilities\\r\\n\\r\\n\\r\\n\\tLeadership &amp; Department Oversight\\r\\n\\tManage and drive the overall performance of the Collections Department\\r\\n\\tMonitor, audit, and evaluate collection activity across all accounts\\r\\n\\tLead team meetings and establish clear goals and expectations\\r\\n\\tProvide coaching, feedback, and performance management for collectors\\r\\n\\tAssist in hiring, onboarding, and developing team members\\r\\n\\tCollections &amp; Account Management\\r\\n\\tConduct collection calls and assist customers with payment arrangements\\r\\n\\tReview accounts and assess collection effectiveness and call quality\\r\\n\\tAnalyze daily reports and performance metrics\\r\\n\\tHandle escalated customer concerns and complex account issues\\r\\n\\tEnsure compliance with FDCPA and all applicable regulations\\r\\n\\tOperations &amp; Administrative Duties\\r\\n\\tPerform skip tracing, residence, and employment verification\\r\\n\\tManage repossessions, including notices, agency coordination, and auctions\\r\\n\\tOversee payment processing and daily deposits\\r\\n\\tTrack GAP claims, warranty claims, and insurance follow ups\\r\\n\\tCoordinate paid in full accounts and title releases\\r\\n\\tProcess refunds, vendor invoices, and support accounting functions\\r\\n\\tTeam &amp; Collaboration\\r\\n\\tReport delinquency trends and performance insights to leadership\\r\\n\\tSupport team members with difficult accounts and problem resolution\\r\\n\\tMaintain accurate records and organized documentation\\r\\n\\tFoster a positive, team-oriented work environment\\r\\n\\r\\n\\r\\nSchedule: Monday &ndash; Friday | Hybrid Position\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCollections Manager Compensation &amp; Benefits\\r\\n\\r\\nPay Range: $75,000 &ndash; $90,000 annually (based on experience and qualifications)\\r\\n\\r\\nIn addition to competitive pay, we offer:\\r\\n\\r\\n\\r\\n\\tEmployer-subsidized medical and Dental insurance\\r\\n\\tCompany Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth\\r\\n\\tVoluntary benefits include Short&nbsp; and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance\\r\\n\\t401(k) with Company Match\\r\\n\\tPaid Time Off that begins accruing from Day 1\\r\\n\\tEmployee discounts on vehicles, parts, and service\\r\\n\\r\\nQualificationsCollections Manager Qualifications\\r\\n\\r\\n\\r\\n\\t5+ years of collections experience (auto collections preferred)\\r\\n\\tPrevious supervisory or management experience strongly preferred\\r\\n\\tStrong knowledge of collections regulations (FDCPA, right to cure states, etc.)\\r\\n\\tExcellent leadership, communication, and problem-solving skills\\r\\n\\tAbility to analyze data, manage priorities, and drive team performance\\r\\n\\tComfortable working across multiple systems and platforms\\r\\n\\tHigh School Diploma or GED required (additional education a plus)\\r\\n\\tValid driver&rsquo;s license with acceptable driving record\\r\\n\\r\\n\\r\\nCorporate Hiring Requirements: Must be 18 years or older, have a valid driver&rsquo;s license, a clean driving record, and be able to pass a background check and drug screening.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReady to Take the Next Step?\\r\\n\\r\\nIf you&rsquo;re ready to lead, drive results, and make a meaningful impact, we want to hear from you.\\r\\n\\r\\nApply today and take the next step with Auto Acceptance.\\r\\n\",\"responsibilities\":\"Ready to lead a high-performing team and make a direct impact on results? This is an opportunity to take ownership of a collections department, drive performance, and build a strong, accountable team. 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Account Management\\r\\n\\tConduct collection calls and assist customers with payment arrangements\\r\\n\\tReview accounts and assess collection effectiveness and call quality\\r\\n\\tAnalyze daily reports and performance metrics\\r\\n\\tHandle escalated customer concerns and complex account issues\\r\\n\\tEnsure compliance with FDCPA and all applicable regulations\\r\\n\\tOperations &amp; Administrative Duties\\r\\n\\tPerform skip tracing, residence, and employment verification\\r\\n\\tManage repossessions, including notices, agency coordination, and auctions\\r\\n\\tOversee payment processing and daily deposits\\r\\n\\tTrack GAP claims, warranty claims, and insurance follow ups\\r\\n\\tCoordinate paid in full accounts and title releases\\r\\n\\tProcess refunds, vendor invoices, and support accounting functions\\r\\n\\tTeam &amp; Collaboration\\r\\n\\tReport delinquency trends and performance insights to leadership\\r\\n\\tSupport team members with difficult accounts and problem resolution\\r\\n\\tMaintain accurate records and organized documentation\\r\\n\\tFoster a positive, team-oriented work environment\\r\\n\\r\\n\\r\\nSchedule: Monday &ndash; 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    "qualifications": "<p style=\"margin-bottom:11px\"><em><strong>Collections Manager Qualifications</strong></em></p>\r\n\r\n<ul>\r\n\t<li>5+ years of collections experience (auto collections preferred)</li>\r\n\t<li>Previous supervisory or management experience strongly preferred</li>\r\n\t<li>Strong knowledge of collections regulations (FDCPA, right to cure states, etc.)</li>\r\n\t<li>Excellent leadership, communication, and problem-solving skills</li>\r\n\t<li>Ability to analyze data, manage priorities, and drive team performance</li>\r\n\t<li>Comfortable working across multiple systems and platforms</li>\r\n\t<li>High School Diploma or GED required (additional education a plus)</li>\r\n\t<li>Valid driver&rsquo;s license with acceptable driving record</li>\r\n</ul>\r\n\r\n<p><em>Corporate Hiring Requirements: Must be 18 years or older, have a valid driver&rsquo;s license, a clean driving record, and be able to pass a background check and drug screening.</em></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Ready to Take the Next Step?</strong></p>\r\n\r\n<p>If you&rsquo;re ready to lead, drive results, and make a meaningful impact, we want to hear from you.</p>\r\n\r\n<p><strong>Apply today and take the next step with Auto Acceptance.</strong></p>\r\n",
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