Implementation Project Manager (Enterprise SaaS)

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    "url": "https://ticketmanager.applytojob.com/apply/jobs/details/zbXQfNoP1i?&",
    "heading": "Implementation Project Manager Live events are fun.\n Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.\n Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.\n Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\n TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\n We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\n Why Work at TicketManager\n At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\n If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\n The Role\n The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.\n Responsibilities:  Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams. Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability. Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks. Maintain accurate documentation of project status, decisions, client use case and client feedback. Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress. Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion. Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.\n Desired Skills and Experience: Bachelor’s Degree Required 5+ years of work experience in a collaborative, data-driven environment  Previous project management experience preferred PMP or similar certification is a plus Strong interpersonal skills: negotiating, influencing, and dealing effectively with people Excellent communication and organizational skills with the ability to manage multiple projects simultaneously Customer service skills in a SaaS environment preferred Proven presentation and executive meeting planning Ability to translate technical concepts into client-friendly language Ability to refine project management strategy to meet client needs TicketManager Highlights: Location: Mesa, AZ Compensation: $85,000-$115,000 & Bonus Eligibility Reports to: Senior Manager, Project Management Work Expectations : Role is In-Office, Monday-Friday Retirement: 401(k) Company Match Health Benefits : Medical, Dental, Vision & Chiropractic Time Off: Unlimited PTO Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations. Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup. Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal 4.5 out of 5 Glassdoor rating Used by over 4,000 globally known companies including ~15% of the Fortune 500 \",\n \"datePosted\": \"2026-05-04\",\n \"validThrough\": \"2026-08-02\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"TicketManager\",\n \"sameAs\": \"https:\\/\\/www.ticketmanager.com\\/\",\n \"logo\": \"https:\\/\\/s3.amazonaws.com\\/resumator\\/customer_20160120164542_4P8QCFNP92HNJXUD\\/logos\\/20190709145116_tm_logo_no_tagline_sunlight.png\"\n },\n \"jobLocation\": {\n \"@type\": \"Place\",\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"addressLocality\": \"Mesa\",\n \"addressRegion\": \"AZ\",\n \"postalCode\": \"85201\"\n }\n },\n \"experienceRequirements\": \"Mid Level\",\n \"uniqueJobCode\": \"job_20260127222000_YQWBMLICRBBX5KKA\",\n \"baseSalary\": {\n \"@type\": \"MonetaryAmount\",\n \"currency\": \"USD\",\n \"value\": {\n \"@type\": \"QuantitativeValue\",\n \"unitText\": \"YEAR\",\n \"minValue\": 65000,\n \"maxValue\": 75000\n }\n }\n}\n « Back to Jobs\n TicketManager\n Implementation Project Manager (Enterprise SaaS)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://ticketmanager.applytojob.com/apply/zbXQfNoP1i/Implementation-Project-Manager-Enterprise-SaaS",
    "description_html": "<h1 align=\"center\" style=\"text-align:center;margin-top:16px;\"><span style=\"font-size:16pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Implementation Project Manager</span></span></b></span></span></span></span></span></h1><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Live events are fun.  </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. </span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Why Work at TicketManager</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">The Role</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Responsibilities: </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Maintain accurate documentation of project status, decisions, client use case and client feedback.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.</span></span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Desired Skills and Experience: </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Bachelor’s Degree Required</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">5+ years of work experience in a collaborative, data-driven environment </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Previous project management experience preferred </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">PMP or similar certification is a plus</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Strong interpersonal skills: negotiating, influencing, and dealing effectively with people </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Excellent communication and organizational skills with the ability to manage multiple projects simultaneously </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Customer service skills in a SaaS environment preferred </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Proven presentation and executive meeting planning</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Ability to translate technical concepts into client-friendly language</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Ability to refine project management strategy to meet client needs</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">TicketManager Highlights:</span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Location: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Mesa, AZ</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Compensation: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">$85,000-$115,000 & Bonus Eligibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Reports to:</span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"> Senior Manager, Project Management </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Work</span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"> <b>Expectations</b>: Role is In-Office, Monday-Friday </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Retirement: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">401(k) Company Match</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Health Benefits</span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Time Off: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Unlimited PTO</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Interview Process: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Events: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span> </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Perks: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Recognition: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></span></li></ul>",
    "description_text": "Implementation Project Manager\n Live events are fun.\n Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.\n Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.\n Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\n TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\n We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\n Why Work at TicketManager\n At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\n If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\n The Role\n The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.\n Responsibilities:  Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.\n Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.\n Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.\n Maintain accurate documentation of project status, decisions, client use case and client feedback.\n Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.\n Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.\n Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.\n Desired Skills and Experience: Bachelor’s Degree Required\n 5+ years of work experience in a collaborative, data-driven environment\n Previous project management experience preferred\n PMP or similar certification is a plus\n Strong interpersonal skills: negotiating, influencing, and dealing effectively with people\n Excellent communication and organizational skills with the ability to manage multiple projects simultaneously\n Customer service skills in a SaaS environment preferred\n Proven presentation and executive meeting planning\n Ability to translate technical concepts into client-friendly language\n Ability to refine project management strategy to meet client needs\n TicketManager Highlights: Location: Mesa, AZ\n Compensation: $85,000-$115,000 & Bonus Eligibility\n Reports to: Senior Manager, Project Management\n Work Expectations : Role is In-Office, Monday-Friday\n Retirement: 401(k) Company Match\n Health Benefits : Medical, Dental, Vision & Chiropractic\n Time Off: Unlimited PTO\n Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.\n Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering\n Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.\n Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal\n 4.5 out of 5 Glassdoor rating\n Used by over 4,000 globally known companies including ~15% of the Fortune 500",
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      "title": "Implementation Project Manager (Enterprise SaaS)",
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      "datePosted": "2026-05-04",
      "description": "<h1 align=\"center\" style=\"text-align:center;margin-top:16px;\"><span style=\"font-size:16pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><span style=\"font-weight:normal;\"><b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Implementation Project Manager</span></span></b></span></span></span></span></span></h1><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Live events are fun.  </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. </span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Why Work at TicketManager</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">The Role</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Responsibilities: </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Maintain accurate documentation of project status, decisions, client use case and client feedback.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.</span></span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Desired Skills and Experience: </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Bachelor’s Degree Required</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">5+ years of work experience in a collaborative, data-driven environment </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Previous project management experience preferred </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">PMP or similar certification is a plus</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Strong interpersonal skills: negotiating, influencing, and dealing effectively with people </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Excellent communication and organizational skills with the ability to manage multiple projects simultaneously </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Customer service skills in a SaaS environment preferred </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Proven presentation and executive meeting planning</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Ability to translate technical concepts into client-friendly language</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Ability to refine project management strategy to meet client needs</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">TicketManager Highlights:</span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Location: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Mesa, AZ</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Compensation: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">$85,000-$115,000 & Bonus Eligibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Reports to:</span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"> Senior Manager, Project Management </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Work</span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"> <b>Expectations</b>: Role is In-Office, Monday-Friday </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Retirement: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">401(k) Company Match</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Health Benefits</span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Time Off: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Unlimited PTO</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Interview Process: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Events: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span> </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Perks: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Recognition: </span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></span></li></ul>",
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