Assistant Operations Manager (72489)

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    "description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Assistant Operations Manager</strong></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">The Assistant Operations Manager supports the Operations Manager in overseeing the daily performance and execution of branch operations. This role assists in managing safety, productivity, personnel, equipment, and customer service to ensure efficient and profitable operations. The Assistant Operations Manager plays a key role in helping the team achieve revenue goals, maintain high-quality standards, and deliver exceptional customer satisfaction.</span></span></span></p>\r\n\r\n<h3><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Key Responsibilities</strong></span></span></span></h3>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Operational Support &amp; Performance</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist in managing daily branch operations to meet sales, revenue, and profitability targets</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support monitoring of job progress to ensure work is completed safely, efficiently, and cost-effectively</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Help track production output and ensure alignment with established man-day goals</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist in developing production forecasts and operational plans</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Identify operational gaps and recommend process improvements</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Coordinate with internal teams to communicate job scopes and customer requirements</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Team Leadership &amp; Personnel Support</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support hiring, onboarding, and training of field personnel, supervisors, and assistant managers</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Reinforce company standards, safety protocols, and performance expectations</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Monitor employee performance and provide coaching to ensure quality workmanship</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Promote teamwork and contribute to a positive, high-morale work environment</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist with personnel actions including scheduling, evaluations, and corrective actions</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Help ensure the safety and well-being of all employees</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Customer Relations &amp; Communication</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Maintain strong customer relationships and support high satisfaction levels</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Communicate with clients regarding scheduling, logistics, and job updates</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Confirm job details including timing, scope, and completion status</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Address customer concerns and help ensure expectations are met or exceeded</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Planning &amp; Scheduling</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist in developing weekly work schedules, including site assignments and crew allocation</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Help coordinate roof access, safety planning, and job execution logistics</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assign tasks, crews, and equipment under the direction of the Operations Manager</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Identify and help resolve scheduling and communication challenges</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Equipment &amp; Resource Coordination</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support management of company equipment and resources</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Coordinate delivery and use of lifts and specialized equipment</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Help ensure equipment is maintained in safe working condition</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist in monitoring operational costs and daily expenditures</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Field Oversight</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support supervision of field operations, including:</span></span></span>\r\n\r\n\t<ul>\r\n\t\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Window cleaning</span></span></span></li>\r\n\t\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Pressure cleaning</span></span></span></li>\r\n\t\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Waterproofing</span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Conduct site visits to monitor safety, quality, and productivity standards</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Quality Control &amp; Administration</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist with safety audits, incident investigations, and compliance reviews</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Track and report job progress, workforce productivity, and performance metrics</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Ensure adherence to company policies and operational standards</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:12px;\">Maintain accurate records and documentation</span></span></span></li>\r\n</ul>\r\n",
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