Director, Account Management

About the Team At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter. Role Overview Your mandate is threefold: grow GMW and supply health from the existing seller base, build the programs and systems that make your team more effective at scale, and develop a team that thinks and operates like supply growth operators - not relationship managers. You are maximizing the value of what we already have and building the infrastructure - programs, AI tooling, regional intelligence, accountability structures that makes growth systematic rather than relationship-dependent. In this role, you will: Own GMV growth and supply health across GOAT's global secondary seller base — footwear, apparel, and collectibles — ensuring the right supply is on the platform at the right time Take weekly supply health data and translate it into a clear, prioritized action plan for the account management team — driving account-level decisions, not just reporting on them Design and run programs across the AM organization that drive supply growth — including incentive structures, commission programs, and listing campaigns — with end-to-end ownership from ideation through measurement Lead AI implementation for the AM function: identify workflows that can be automated or made agentic, build and ship those solutions, and set the vision for how AI changes the coverage model over the next 6-18 months Build and manage a rising seller program that identifies high-trajectory sellers and accelerates their growth on the platform through structured support and incentives Build and manage a churned and at-risk seller program that detects decline signals early, intervenes proactively, and tracks re-activation outcomes Work closely with regional AM leads to develop a structured, ongoing view of market dynamics by region — what is selling in each region, which brands and SKUs represent supply opportunities, and what is specific to each geography Partner with the Strategy and Analytics team to ensure supply health data is actionable and that AM-driven actions are measured and fed back to improve future prioritization Build a high-accountability team structure: clear ownership, defined performance expectations, and a culture where supply outcomes drive every account conversation Manage and develop a global team including lead account managers in each region and their direct reports, coaching relationship-oriented operators into data-driven supply growth professionals We are looking for: 8-12 years of experience in account management, marketplace operations, or seller/partner management — with demonstrated supply or GMV growth outcomes, not just relationship tenure 3-5 years of people leadership experience, including direct management of managers Proven track record designing and running programs that changed seller or partner behavior at scale — incentive structures, commission programs, or retention campaigns with measurable results Demonstrated experience using AI or automation tools in a commercial or operational setting — not theoretical interest, but shipped solutions with specific outcomes Data-driven operator who translates weekly supply and performance data into team priorities and account actions without needing the data built for them Strong regional and market awareness — experience building structured feedback loops from field teams into commercial strategy Two-sided marketplace, resale, or supply-constrained platform experience strongly preferred Existing seller or industry network is a plus, but not required — this role grows supply through programs, data, and accountability, not a personal contact list Passionate people leader who builds accountability structures, develops commercial talent, and holds teams to outcomes over activity GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $159,600 - $199,400 USD Tier 2 - (Includes mid-cost markets across the U.S.) $143,700 - $179,600 USD Tier 3 - (All other U.S. locations) $135,700 - $169,600 USD The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $135,680 — $199,400 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants . If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

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