Home › Companies › 4d1d2a72 0e65 43a8 Ac25 3167f43d7343 19000101 000001 › Head of Retail
Head of Retail
4d1d2a72 0e65 43a8 Ac25 3167f43d7343 19000101 000001 · Middletown, RI, US, Middletown, RI · Remote · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 4d1d2a72 0e65 43a8 Ac25 3167f43d7343 19000101 000001 |
| Title | Head of Retail |
| Normalized title | - |
| Department / team | - |
| Location | Middletown, RI, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-04-02 / 2026-05-31 |
| Changed / last seen | 2026-06-05 / 2026-06-05 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 4d1d2a72 0e65 43a8 Ac25 3167f43d7343 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Middletown. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 4d1d2a72 0e65 43a8 Ac25 3167f43d7343 19000101 000001 |
| Source | 1188e378-fc83-407d-baf8-f273907cc86a |
| ATS provider | ADP Workforce Now Recruiting |
Description
You Belong Here
People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.
If you work here, you belong here.
Your Values Align With Ours
We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.
Your Voice Is Heard
Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.
Your Team Makes You Stronger
Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.
Your Future Is Bright
We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.
What we offer
• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• Fun, food, and events
Position Summary This position is responsible for planning, directing, and administering the Credit Union’s retail initiatives and strategies, including all branch offices, member service center, and retail/small business member development to ensure the Credit Union’s strategic and organizational goals are achieved.
Essential Responsibilities and Accountabilities
Branch Management and Market Growth
Works with Head of Member Delivery & Marketing to advise leadership teams on all matters associated with retail strategies. Develops, implements, and maintains appropriate retail policies, procedures, systems, vendors, budgets, products, services, and risk management practices in order to ensure compliance with and support of all Credit Union goals, objectives, policies, and regulatory guidelines. Ensures all retail growth and member experience goals are achieved; develops and implements approved long- and short-term retail strategies to appropriately address member experience, member growth and retention, retail loan growth, deposit growth, retail fee income, compliance, and market penetration strategies, goals, and objectives. Effectively coaches and develops Team to continually improve member service and meet or exceed other retail related goals. Works directly with auditors, regulators, examiners, members, and other senior/department managers as necessary to resolve any related compliance, legal, or member issues/complaints. Responsible for the organization’s impact on member experience - orchestrating the end-to-end journey between members and the Credit Union as related to all retail products and services in order to support the Credit Union’s mission statement and core values. Works with the Head of Member Delivery & Marketing to resolve all retail member complaints. Understands the emotions and needs of the member and what he or she is trying to achieve in order to recommend appropriate solutions. Maintains market knowledge of the member experience landscape, competition, and consumer attitudes, proactively assessing, analyzing, and implementing effective actions to sustain growth, increase market share, improve efficiencies, and meet member experience goals. Assumes other duties and responsibilities as requested.
Business and Community Development
Leads the Head of Business Market Development in the development of strategies for uncovering referrals from existing relationships and works with Heads of Branches to identify and refer business referrals.
Regional Administrative Responsibilities
Leads the Head of Area Branches and Heads of Branch in the implementation of retail initiatives. Responsible for the talent management of regional retail branch offices and the Call Center (Member Service Center - MSC), including identifying, recruiting and retaining staff, as well as planning for and ensuring adequate staffing levels in each branch/MSC based on member needs and transaction and account activity levels. Supports the budget oversight of all branches. Manages complex operational, servicing issues that are escalated to a higher level. Participates in committees as requested by management; provides recommendations, input, and guidance as appropriate to support the successful achievement of organizational strategic goals and objectives while mitigating any risk.
National Mortgage Licensing System (NMLS) Registration
Apply for and successfully maintain NMLS registration Completion of all assigned trainings per regulations set forth by SAFE Act Completion of annual registration renewal process
Leadership & Culture
Models People’s Credit Union’s values and purpose in all interactions, decisions, and leadership practices. Continuously develops expertise and leverages industry trends to strengthen performance and align with the Credit Union’s strategic direction. Champions financial literacy and transparency internally, helping all employees understand how their work contributes to PCU’s success. Serves as a visible leader and ambassador of PCU’s mission in the community and the credit union movement. Communicates organizational updates and initiatives to staff in a timely and effective manner. Maintains a positive leadership role with staff and works to foster a culture of trust, collaboration and accountability. Effective management in creating highly motivated, well-trained staff. Ensures all employees have appropriate training and development plans including the recommendations of appropriate external and internal training as necessary for staff development.
Key Behavioral Competencies Organization Process Thinking
Individuals effective at this competency can see the organization as connected and integrated systems and processes. They understand the general concepts of the organization and the business that it operates. They create and align processes as the business and organization changes and understand how a change in one area is connected to other areas in the organization. They are effective at using the interdependencies to create synergy within the organization.
Influence
Individuals effective at this competency are able to read people and situations to skillfully direct, persuade, and motivate others. They customize their communication to the audience and create trust by transparency, honesty, and dealing with all situations with competence and a sense of fairness.
Initiative
Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.
Problem Solving and Decision Making
Individuals effective at this competency exhibit good judgment and sound logic. They are able to identify the problem at its core, determine solutions, and make decisions. They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions. They are committed to solving the issue by making a decision based on the information and taking action.
Talent Development
Individuals effective at this competency are continuously assessing talent and succession planning. They are able to identify strengths and weaknesses, assess potential, and clearly address individuals’ performance and potential with clear development goals, continuous coaching, identification of future roles, and delegation of appropriate development projects and assignments.
Knowledge and Skills At least ten (10) years of progressive experience in a banking/credit union leadership role with particular experience in branch/retail operations. Proven success in managing multiple branch locations preferred. Thorough understanding of retail deposit and loan products, services, procedures, and related state and federal regulations required. National Mortgage Licensing System (NMLS) registration required. Excellent leadership and oral and written communication skills required. Ability to work in a consultative manner, including the ability to lead complex business initiatives and collaboratively partner at all levels. Previous experience managing a budget related to all retail functions and goals. Working knowledge of Windows, Word, Excel, and member and account origination and maintenance systems. Knowledge of COCC Insight products and services highly recommended but not required.
ADA Requirements Physical Requirements
Perform primarily sedentary work with limited physical exertion. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work additional hours whenever required or requested by management. Must be capable of regular, dependable, and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Must be able to prioritize work, maintain engagement and productivity in a remote work environment. Must be able to travel to off-site locations; maintain adequate transportation.
An Equal Opportunity Employer, including disability / veterans.
Full job record
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| Provider | adp_workforcenow |
| Provider Job Key | 615281 |
| Title | Head of Retail |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Middletown, RI, US, Middletown, RI |
| Department | — |
| Team | — |
| Employment Type | full_time |
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| Country | United States |
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| City | Middletown |
| Salary Raw | — |
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| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4d1d2a72-0e65-43a8-ac25-3167f43d7343&ccId=19000101_000001&lang=en_US&type=JS&jobId=615281&jwId=9205613382974_1 |
| First Seen At | 2026-05-31 18:17:39Z |
| Last Seen At | 2026-06-05 03:11:02Z |
| Last Checked At | 2026-06-05 03:11:02Z |
| Last Changed At | 2026-06-05 03:11:02Z |
| Inactive At | — |
| Source Posted At | 2026-04-02 18:07:00Z |
| Source Updated At | — |
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"requisitionDescription": "<div><div><div><p data-pasted=\"true\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">You Belong Here</span></strong></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally. </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">If you work here, you belong here.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Your Values Align With Ours</strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"> </strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Your Voice Is Heard</strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Your Team Makes You Stronger</strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Your Future Is Bright</strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Calibri, sans-serif; font-size: 11pt; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"> </strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">What we offer</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"> </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">• 401(k) and Roth plan with a competitive employer match </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">• Robust Wellness Program</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">• Employee Recognition Program</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">• Fun, food, and events</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 11.25pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 11pt; background: white; text-align: justify;\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span></p><hr><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Open Sans\",sans-serif;text-decoration:underline;' data-pasted=\"true\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Position Summary</span></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">This position is responsible for planning, directing, and administering the Credit Union’s retail initiatives and strategies, including all branch offices, member service center, and retail/small business member development to ensure the Credit Union’s strategic and organizational goals are achieved.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><u>Essential Responsibilities and Accountabilities</u></strong></span></p><p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;color:#365F91;font-weight:bold;font-style:italic;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Branch Management and Market Growth</span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Works with Head of Member Delivery & Marketing<strong><em> </em></strong>to advise leadership teams on all matters associated with retail strategies. Develops, implements, and maintains appropriate retail policies, procedures, systems, vendors, budgets, products, services, and risk management practices in order to ensure compliance with and support of all Credit Union goals, objectives, policies, and regulatory guidelines.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensures all retail growth and member experience goals are achieved; develops and implements approved long- and short-term retail strategies to appropriately address member experience, member growth and retention, retail loan growth, deposit growth, retail fee income, compliance, and market penetration strategies, goals, and objectives. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Effectively coaches and develops Team to continually improve member service and meet or exceed other retail related goals.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Works directly with auditors, regulators, examiners, members, and other senior/department managers as necessary to resolve any related compliance, legal, or member issues/complaints.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Responsible for the organization’s impact on member experience - orchestrating the end-to-end journey between members and the Credit Union as related to all retail products and services in order to support the Credit Union’s mission statement and core values. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Works with the Head of Member Delivery & Marketing to resolve all retail member complaints.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Understands the emotions and needs of the member and what he or she is trying to achieve in order to recommend appropriate solutions. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintains market knowledge of the member experience landscape, competition, and consumer attitudes, proactively assessing, analyzing, and implementing effective actions to sustain growth, increase market share, improve efficiencies, and meet member experience goals.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assumes other duties and responsibilities as requested.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p></div><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Business and Community Development</em></strong></span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Leads the Head of Business Market Development in the development of strategies for uncovering referrals from existing relationships and works with Heads of Branches to identify and refer business referrals. </li></ul></div><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;color:#365F91;font-weight:bold;font-style:italic;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Regional Administrative Responsibilities</span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Leads the Head of Area Branches and Heads of Branch in the implementation of retail initiatives.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Responsible for the talent management of regional retail branch offices and the Call Center (Member Service Center - MSC), including identifying, recruiting and retaining staff, as well as planning for and ensuring adequate staffing levels in each branch/MSC based on member needs and transaction and account activity levels.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Supports the budget oversight of all branches.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manages complex operational, servicing issues that are escalated to a higher level. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Participates in committees as requested by management; provides recommendations, input, and guidance as appropriate to support the successful achievement of organizational strategic goals and objectives while mitigating any risk. </li></ul></div><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>National Mortgage Licensing System (NMLS) Registration</em></strong></span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Apply for and successfully maintain NMLS registration</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Completion of all assigned trainings per regulations set forth by SAFE Act </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Completion of annual registration renewal process</li></ul></div><p style='margin:0in;text-align:justify;text-indent:-.25in;font-size:13px;font-family:\"Arial\",sans-serif;margin-left:.25in;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin:0in;text-align:justify;text-indent:-.25in;font-size:13px;font-family:\"Arial\",sans-serif;margin-left:.25in;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Leadership & Culture</em></strong></span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Models People’s Credit Union’s values and purpose in all interactions, decisions, and leadership practices.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Continuously develops expertise and leverages industry trends to strengthen performance and align with the Credit Union’s strategic direction.</li></ul></div><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Champions financial literacy and transparency internally, helping all employees understand how their work contributes to PCU’s success.</li></ul></div><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Serves as a visible leader and ambassador of PCU’s mission in the community and the credit union movement.</li></ul></div><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Communicates organizational updates and initiatives to staff in a timely and effective manner.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintains a positive leadership role with staff and works to foster a culture of trust, collaboration and accountability. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Effective management in creating highly motivated, well-trained staff. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensures all employees have appropriate training and development plans including the recommendations of appropriate external and internal training as necessary for staff development.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><hr><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p></div><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Open Sans\",sans-serif;text-decoration:underline;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Key Behavioral Competencies</span></h1><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Organization Process Thinking </em></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Individuals effective at this competency can see the organization as connected and integrated systems and processes. They understand the general concepts of the organization and the business that it operates. They create and align processes as the business and organization changes and understand how a change in one area is connected to other areas in the organization. They are effective at using the interdependencies to create synergy within the organization.</span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Influence </em></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Individuals effective at this competency are able to read people and situations to skillfully direct, persuade, and motivate others. They customize their communication to the audience and create trust by transparency, honesty, and dealing with all situations with competence and a sense of fairness. </span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Initiative </em></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.</span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Problem Solving and Decision Making </em></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Individuals effective at this competency exhibit good judgment and sound logic. They are able to identify the problem at its core, determine solutions, and make decisions. They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions. They are committed to solving the issue by making a decision based on the information and taking action. </span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"> </span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><em>Talent Development </em></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Individuals effective at this competency are continuously assessing talent and succession planning. They are able to identify strengths and weaknesses, assess potential, and clearly address individuals’ performance and potential with clear development goals, continuous coaching, identification of future roles, and delegation of appropriate development projects and assignments.</span></p><p style='margin:0in;font-size:13px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><hr><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Open Sans\",sans-serif;text-decoration:underline;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Knowledge and Skills</span></h1><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">At least ten (10) years of progressive experience in a banking/credit union leadership role with particular experience in branch/retail operations. Proven success in managing multiple branch locations preferred. Thorough understanding of retail deposit and loan products, services, procedures, and related state and federal regulations required.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">National Mortgage Licensing System (NMLS) registration required.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Excellent leadership and oral and written communication skills required. Ability to work in a consultative manner, including the ability to lead complex business initiatives and collaboratively partner at all levels.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Previous experience managing a budget related to all retail functions and goals. </li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Working knowledge of Windows, Word, Excel, and member and account origination and maintenance systems. Knowledge of COCC Insight products and services highly recommended but not required.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p></div><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Open Sans\",sans-serif;text-decoration:underline;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">ADA Requirements</span></h1><p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;color:#365F91;font-weight:bold;font-style:italic;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Physical Requirements</span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Perform primarily sedentary work with limited physical exertion.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be able to routinely perform work on computer for an average of 6-8 hours per day.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be able to work additional hours whenever required or requested by management.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be capable of regular, dependable, and timely attendance.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:.25in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;color:black;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;color:#365F91;font-weight:bold;font-style:italic;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Working Conditions</span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;text-align:justify;font-size:13px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be able to prioritize work, maintain engagement and productivity in a remote work environment.</li><li style=\"margin: 3pt 0in 1pt; text-align: justify; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Must be able to travel to off-site locations; maintain adequate transportation.</li></ul><p><br></p><p><strong><span style=\"color: rgb(0, 0, 0);\">An Equal Opportunity Employer, including disability / veterans.</span></strong></p></div><p><br></p></div></div></div>\n",
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}Get this page with API
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