Access Services Coordinator

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. POSITION SUMMARY The Access Services Coordinator oversees the coordination of the reference desk schedule and supports daily public service operations within the library, working closely with members of the Library and Volunteer departments. This role is responsible for maintaining library stacks, managing patron accounts, processing holds and interlibrary loan requests, resolving account issues, tracking user statistics, and monitoring the use of library spaces to help identify operational and staffing needs. Reporting to the Director of Library and working closely with the Library team, the Access Services Coordinator supports the development and implementation of workflows and policies related to research, circulation, and public services. This position performs paraprofessional duties, primarily at the public service desk. In the future, the role may also assist with coordinating student workers, interns, and volunteers assigned to the library and support the processing of new and existing library and archival acquisitions as needed. This position requires flexibility to cover and/or supervise the Access Services Desk during museum hours, including evenings and weekends as needed. EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. *************************************************************************************************************** MISSION AND VISION The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s). RESPONSIBILITIES Deliver exceptional customer service by creating a welcoming and inclusive environment for patrons, providing tours and orientations, responding to inquiries, and assisting with access to library resources and services Work closely with librarians to plan, implement, and promote library programming activities Inform patrons of library rules of conduct and enforce those rules when appropriate. Maintain accurate circulation records Assist with library opening and closing procedures Support the reference desk by assisting patrons with questions and research needs Coordinate library assistants by assigning duties and providing necessary training Partner with the Volunteer Manager and Volunteer Programs team to coordinate volunteer assignments, training, and scheduling needs that support library operations and patron services Follow all legal and policy requirements related to patron privacy and the custodianship of patron records Support the collection, tracking, and reporting of library usage and patron service statistics. Monitor library spaces and identify operational, service, and staffing needs to support an exceptional patron experience Assist with the development and implementation of workflows, procedures, and policies related to circulation, research, and public services Support the processing and maintenance of library and archival collections as assigned. Perform other duties as assigned CORE COMPETENCIES Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision. Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. QUALIFICATIONS An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required: H.S. Diploma or GED is required; bachelor’s degree is preferred Three years’ library experience preferred One year of supervisory experience is preferred Proficiency with library systems and databases Excellent communication skills, both written and verbal Multilingual speaking is a plus A high degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired Excellent customer service skills Ability to work on a flexible schedule that may include days, evenings, and weekends Regular and reliable attendance is required Collaborates with Technical Services, Special Collections and Archives staff to develop methods for effective quality control in circulation of workflows Must be able to move from place to place within the location; lifting items weighing up to 50 lbs. Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork

{
  "content_hash": "9a1c298428fbb0d4750bb36194122da86cc389dba20ab65d77b6b05e6ce84c7f",
  "source_hash": "db4bf59d85ea5b8c7970ca0d4a299506863522ead1e480ca27e9ae7053dade2f",
  "last_changed_at": "2026-06-19T07:57:38.839Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Los Angeles",
    "city": "Los Angeles",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": 31,
  "salary_min": 27,
  "inferred_at": "2026-06-19T07:57:38.790Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Los Angeles",
      "city": "Los Angeles",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "RESPONSIBILITIES",
      "content": "\n<li>Deliver exceptional customer service by creating a welcoming and inclusive environment for patrons, providing tours and orientations, responding to inquiries, and assisting with access to library resources and services</li>\n<li>Work closely with librarians to plan, implement, and promote library programming activities</li>\n<li>Inform patrons of library rules of conduct and enforce those rules when appropriate.</li>\n<li>Maintain accurate circulation records</li>\n<li>Assist with library opening and closing procedures</li>\n<li>Support the reference desk by assisting patrons with questions and research needs</li>\n<li>Coordinate library assistants by assigning duties and providing necessary training</li>\n<li>Partner with the Volunteer Manager and Volunteer Programs team to coordinate volunteer assignments, training, and scheduling needs that support library operations and patron services</li>\n<li>Follow all legal and policy requirements related to patron privacy and the custodianship of patron records</li>\n<li>Support the collection, tracking, and reporting of library usage and patron service statistics.</li>\n<li>Monitor library spaces and identify operational, service, and staffing needs to support an exceptional patron experience</li>\n<li>Assist with the development and implementation of workflows, procedures, and policies related to circulation, research, and public services</li>\n<li>Support the processing and maintenance of library and archival collections as assigned.</li>\n<li>Perform other duties as assigned</li>\n"
    },
    {
      "text": "CORE COMPETENCIES",
      "content": "<div>\n<p><strong>Analytical Rigor:&nbsp;</strong>Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and&nbsp;identifying&nbsp;best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as&nbsp;appropriate, into the decision.&nbsp;</p>\n<p><strong>Courageous Communication:</strong>&nbsp;Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals.&nbsp;Values diverse input and working with others as a way to achieve the best output possible.&nbsp;</p>\n<p><strong>Collaborative Excellence:</strong>&nbsp;Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences.&nbsp;Identifies&nbsp;others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and&nbsp;values&nbsp;feedback from team, peers, and leaders.&nbsp;</p>\n<p><strong>Adaptive Resilience:</strong>&nbsp;Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.&nbsp;</p>\n<p><strong>Inclusive Interaction:</strong>&nbsp;Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to&nbsp;participate&nbsp;and contribute freely.&nbsp;</p>\n</div>"
    },
    {
      "text": "QUALIFICATIONS",
      "content": "<div>\n<p>An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required:</p>\n\n<li>H.S. Diploma or GED is required; bachelor’s degree is preferred</li>\n<li>Three years’ library experience preferred</li>\n<li>One year of supervisory experience is preferred</li>\n<li>Proficiency with library systems and databases</li>\n<li>Excellent communication skills, both written and verbal</li>\n<li>Multilingual speaking is a plus</li>\n<li>A high degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired</li>\n<li>Excellent customer service skills</li>\n<li>Ability to work on a flexible schedule that may include days, evenings, and weekends</li>\n<li>Regular and reliable attendance is required</li>\n<li>Collaborates with Technical Services, Special Collections and Archives staff to develop methods for effective quality control in circulation of workflows</li>\n<li>Must be able to move from place to place within the location; lifting items weighing up to 50 lbs.</li>\n\nAbility to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork<br><br></div>"
    }
  ],
  "country": "US",
  "createdAt": 1781750391109,
  "updatedAt": null,
  "categories": {
    "team": "Library",
    "location": "Los Angeles",
    "commitment": "Full-time",
    "department": "Curatorial and Collections",
    "allLocations": [
      "Los Angeles"
    ]
  },
  "salaryRange": {
    "max": 31,
    "min": 27,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}