Referral Assistant - Intern

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    "requisitionDescription": "<div><p data-pasted=\"true\"><strong>Position Summary:</strong></p><p>The Referral Assistant Intern is an entry-level opportunity designed for individuals interested in gaining hands-on experience in healthcare administration, patient coordination, and referral management within a nonprofit community healthcare organization. This role provides practical training and work experience while supporting referral processes, administrative operations, and patient service functions in a healthcare setting.</p><p>The intern will work closely with referral coordinators, providers, and administrative staff to learn healthcare referral procedures, patient communication, and office operations. No prior healthcare experience is required; training will be provided.</p><p><strong>Essential Functions:</strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li>Assist with coordinating patient referrals to specialty providers and community resources&nbsp;</li><li>Help gather and organize referral documentation and medical records&nbsp;</li><li>Support appointment scheduling and referral follow-up activities&nbsp;</li><li>Assist with verifying patient demographic and insurance information&nbsp;</li><li>Answer and direct incoming phone calls professionally&nbsp;</li><li>Communicate with patients, provider offices, and internal departments regarding referral status updates&nbsp;</li><li>Assist with maintaining accurate patient and referral records within electronic systems&nbsp;</li><li>Support scanning, filing, and electronic document management tasks&nbsp;</li><li>Help track referral requests and ensure documentation is complete&nbsp;</li><li>Respond professionally to patient questions and requests&nbsp;</li><li>Maintain confidentiality of patient and organizational information in accordance with HIPAA guidelines&nbsp;</li><li>Participate in training sessions, team meetings, and professional development opportunities&nbsp;</li><li>Perform other administrative and patient support duties as assigned</li></ul><p><strong>Learning Opportunities:</strong></p><p>This internship is designed to provide practical exposure and professional development in the following areas:</p><ul type=\"disc\"><li>Healthcare referral coordination and patient navigation&nbsp;</li><li>Medical office and healthcare administrative operations&nbsp;</li><li>Insurance verification and referral authorization processes&nbsp;</li><li>Professional communication and customer service&nbsp;</li><li>Electronic health record (EHR) systems and healthcare software&nbsp;</li><li>Healthcare compliance, confidentiality, and HIPAA standards&nbsp;</li><li>Time management, organization, and teamwork in a healthcare environment</li></ul><p><strong>Qualifications</strong></p><p>No prior healthcare or office experience is required. Training and mentorship will be provided throughout the internship.</p><ul style=\"list-style-type: disc;\"><li>High school diploma, GED, or currently enrolled in a high school, college, or vocational program&nbsp;</li><li>Interest in healthcare administration, public health, patient services, or nonprofit healthcare operations&nbsp;</li><li>Basic computer and keyboarding skills&nbsp;</li><li>Strong interpersonal and communication skills&nbsp;</li><li>Positive attitude and willingness to learn&nbsp;</li><li>Ability to maintain professionalism and confidentiality&nbsp;</li><li>Strong organizational skills and attention to detail&nbsp;</li><li>Dependable attendance and willingness to support a team environment</li></ul><p><strong>Physical Demands:</strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li>May sit for long periods of time</li><li>Must be able to see and hear within normal range with or without correction device(s)</li><li>Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones</li></ul><p><strong>Work Environment:</strong></p><p>Professional, fast-pace office work environment</p></div>\n",
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