Fulfillment Operations Supervisor - Weekend Shift

Who We Are At Babylist, the work our fulfillment teams do reaches millions of families across the country — whether you're on the floor moving product or leading the operation that makes it happen. We're one of the leading platforms for expecting and new families — a $750M business with 10 million customers and eight consecutive years of profitability. Our fulfillment centers are where the mission becomes real, and the people who run them are a core part of how we deliver on it every single day. Our Ways of Working Our fulfillment teams work on-site in a fast-paced, team-driven environment where every role — from the floor to leadership — plays a direct part in delivering the Babylist experience to millions of families. This role operates on a 3/12 schedule on the Weekend Shift - Friday though Sunday from 6:00am - 6:30pm What the Role Is As a Fulfillment Operations Supervisor,Weekend Shift at our Commercial Point, Ohio fulfillment center, you’ll lead a team of associates responsible for getting orders out the door accurately, safely, and on time. This is a hands-on, on-site leadership role where you own execution across core fulfillment workflows—ensuring productivity, quality, and safety standards are consistently met during a critical, high-volume shift. Your day starts on the floor—reviewing volume, confirming staffing, and setting clear expectations for the shift. From there, you’re actively running the operation: reallocating labor based on demand, addressing bottlenecks in real time, coaching associates on performance, and ensuring orders move cleanly through the system. You’ll partner closely with other supervisors and operations leaders to maintain continuity across shifts, while also reinforcing standards around safety, quality, and throughput. This is not a passive management role. If you prefer structured environments where plans rarely change, or you like to manage from a distance, this will be a tough fit. The work is fast, physical, and unpredictable—you’ll need to make quick decisions with incomplete information, hold a high bar for performance, and stay closely connected to what’s happening on the floor at all times. Who You Are 3–5+ years supervising warehouse or fulfillment operations, directly managing hourly associates in high-volume environments (this is not an entry-level leadership role) Proven experience leading teams on the floor during active shifts , including real-time staffing decisions, performance management, and issue resolution Hands-on experience across core fulfillment workflows —picking, packing, shipping, and inventory movement in a fast-paced environment Experience using WMS and/or ERP systems (e.g., Manhattan, NetSuite, or similar) to manage workflows, monitor performance, and troubleshoot issues independently Track record of improving team performance against operational metrics such as units per hour, order accuracy, and on-time shipment Experience building and reinforcing SOPs and training programs that drive consistency, safety, and productivity across shifts Comfortable handling employee relations issues , including documenting performance concerns and partnering with HR on escalations when needed Available to work Weekend Shift: Friday–Sunday, 6:00am–6:30pm consistently , including holidays based on business needs Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations — you embrace technology to enhance your work while keeping people at the center How You Will Make An Impact Lead execution of fulfillment operations during the weekend shift, ensuring orders move through the system accurately and ship on time Make real-time staffing and workflow decisions to meet volume demands and maintain productivity targets throughout the shift Coach associates on performance, quality, and safety standards—providing direct, actionable feedback on the floor Monitor operational metrics (units per hour, order accuracy, on-time shipment) and take immediate corrective action when performance dips Identify and resolve workflow bottlenecks in real time, keeping orders moving and minimizing delays Enforce safety protocols and standards, proactively addressing risks and maintaining a safe working environment Handle employee relations issues as they arise, documenting incidents and partnering with HR or leadership when escalation is required Partner with other supervisors and operations leaders to ensure smooth shift handoffs and consistent execution across the building Identify and implement process improvements that increase throughput, reduce errors, and improve overall team performance Physical Requirements Stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks Walk the floor extensively, averaging 10,000+ steps per day Lift and move items up to 20 lbs regularly throughout the shift Frequent pushing, pulling, bending, twisting, and repetitive motion About Pay We pay competitive market rates. The starting salary for this position is $75,500 – $81,800 annually Why You Will Love Working At Babylist Our Culture Work hard, then recharge — we respect your time on and off the clock Strong management team that supports you and your team The work you do helps millions of families every day We use smart technology to make the job easier and more efficient Growth & Development Clear paths to move up — we promote from within and your performance matters We use data to improve how we work and invest in the people doing it Pay & Benefits Competitive pay Bonus opportunities for eligible roles Company-paid medical, dental, and vision insurance 401(k) with company match and flexible spending accounts Paid parental leave and PTO Important Notices Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity AI is part of how we work at Babylist — and we expect the same from the people who join us. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. Connections at Babylist If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email it's not us. Verify open roles at babylist.com/careers.

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